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Complaint Details
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Initial Complaint
09/28/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Crooks! My daughter was Forced to pay for our car being kept from ** and not released to my daughter. From 11pm-10:30am she was given the run around about a vehicle we both own! First she was told I needed to get the vehicle though both of us are on the title and registration at 11pm at night, then she was told that she couldnt get it at all that evening. After I call that morning they try to play dumb and then they decided to release our car THAT THEY DAMAGED (hood not closing process and now a burning smell) As she has a low profile car and they put it on a dolly instead of a flat bed. Then CHARGED HER ALMOST $300 just to get our car and it HAD TO BE CASH ONLY! When I asked about this (because they treated my daughter like she was just a young girl they could take advantage of) they stated that it was regulated by the state that they can charge for two days as calander though she was trying to get her car that night and denied until the morning for not even 12 hours. After asking **** if I could speak to the owner I was told that the owner retired and he handled matters I then stated I would be contacting the BBB at this point **** apparently found this amused and laughed, so I will make sure I contact the city as well as other forums to warn others of these thieves.Business response
09/28/2023
I'm sorry you feel that way but when you called i took the time to explain every charge to you and explain the law but you refused to comprehend and was fighting over the charges, and as far as "CASH ONLY" we do this because people have voided a check, even stop payment on a credit card or debit chard, we are just following the law ma'am, and if you look into it, look under order no. ***** sec 1, 5-18-99 and it will list all charges and all impound operations are handled Monday - Friday 8am -5pm!Customer response
09/28/2023
Complaint: 20666629
I am rejecting this response because:
They are lying. They Would not release our car the night of the tow due to many made up excuses and did not release it until I called asking why they wouldnt. **** blamed another guy with a multitude of excuses why they would not give my daughter her car, so they could charge her more calendar days! from them refusing to release our vehicle and now they are having people harass me for trying to warn others of this robbery of not releasing peoples vehicles! **** said there would have been another charge on top of the others if he was made to come out and release the car. Check the security cameras! Along with the car, burning smell and ajar hood now. I will be contacting an attorney the city, state and attorney general.
Sincerely,
*****************************
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Contact Information
Business hours
Today,7:00 AM - 5:30 PM
MMonday | 7:00 AM - 5:30 PM |
---|---|
TTuesday | 7:00 AM - 5:30 PM |
WWednesday | 7:00 AM - 5:30 PM |
ThThursday | 7:00 AM - 5:30 PM |
FFriday | 7:00 AM - 5:30 PM |
SaSaturday | 7:00 AM - 12:00 PM |
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.