ComplaintsforThe Tideline Resort & Spa
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Complaint Details
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Initial Complaint
11/21/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
We booked this hotel we were confermed by ******** the day of and also did advance check in arrived to the hotel and it was closed down for renovation. We called ******** and they said the people we spoke to from the Marriott didnt do there job and didnt see it was closed at ****pm just flying in to *************** we had no where to stay ******** put ** at ********************** and said we will be reinbursed for our charges . They sent us ****** Points and no one from the Tide Line Contacted us.Initial Complaint
08/06/2023
- Complaint Type:
- Order Issues
- Status:
- Unanswered
I booked a stay for 7/28-7/31 back in May of 2023. I called the night before our arrival (7/27) and confirmed the reservation with no problem. When we arrived on 7/28 the front desk clerk stated that they had just been informed a few hours earlier that the resort would be closing and they would only be able to accommodate us for 2 nights instead of 3. The amenities such as dining/ bar/ room service were also unavailable.Initial Complaint
05/08/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
On April 2, my husband booked a room at this hotel. I had reservation for a spa treatment at 11, so we arrived earlier to the hotel. Since our room was not ready, my husband ask the front desk to keep the a ******* bag and a book bag and we ask to deliver to the room once ready.My bag which was a designer bag, has a movado watch and a lot of makeup was never deliver to my room. Next day, I ask the front desk and they could find it. I have been asking the hotel manager to look into the cameras, but they said they couldnt find it and hey are closing the case. They offer me to go with their insurance company but they have provide any information. I keep sending email and calls, but not answers.I am very disappointed.
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Customer Complaints Summary
4 total complaints in the last 3 years.
2 complaints closed in the last 12 months.