Customer ReviewsforTharp's Tire Store, Inc.

I stopped by to get a quote on a single rotor change and brake pads. ***** came out and greeted me with a very abrupt yes not a proper or professional greeting at all. His fuse seemed to be lit the moment he saw me, why Im not sure. It was the first time I ever walked into his shop. Although multiple shops in the area quoted me (**************************) he insisted Im gonna have to pass Brotha. Again, is that any way to speak to a customer in your ********************** for business purposes? Do you call every man who walks into your office area for honest business Brotha? It wasnt the refusal, it was the obvious and immediate hostility/disrespect that bothered me. I calmly let ***** know he was getting a bad review, then turned my back to him and returned to my vehicle. He followed me out, pulling a flanking maneuver through the work area, rather than follow me directly through the office door, so he could meet me as I sat in the drivers seat, shouting Only if you dont come back! Only if you dont come back! I laughed and pointed out that I noticed he was BBB Accredited, at that point he calmed down just a bit and I pulled out and left. The fact that ***** followed me when my back was turned and shouted at me to never come back, simply because I told him he was getting a bad review, was unnerving. He obviously has serious issues controlling his anger. Its interesting in response to ******** review, he claims it was because the guy didnt walk into the customer area immediately, yet that is exactly what I did and I encountered almost automatic hostility.

Unfortunately, as in all the reviews out there we find it ridiculous that anyone can do a review of a business after a 5 second interaction and say whatever they want no matter how factual nowhere are we as business able to review the customers that are rude and obnoxious to us we are left having to spend our time defending ourselves against those that have nothing better to do than to write reviews online and social media and try to ruin peoples livelihoods because THEY did not get what they wanted 
With regards to YOUR review of your visit   you entered the office area and I said yes my brother whats up you then asked how much it would cost to replace brakes and one (1) rotor.. I asked WHY just one rotor and your answer was that it only needed one rotor.  Therefore, I stated that we would have to pass my brother.. NEVER brotha! I feel that Mister or Sir is not the salutations I typically use and though you think unprofessional quite  honestly I feel I am more down to earth.    You then asked Why? I explained that I would not do a brake job and replace just one rotor (we do not work that way we do not do half a$$ jobs which is of course is OUR prerogative).   Your reply to that was that all the other shops said it would be fine my thought was that was a red flag, you were price shopping and in my experience that never ends well for me the business and again, my prerogative and right to choose NOT to give you a quote OR even think about doing the work.
After telling you I would pass on the job, with actually NO hostility/disrespect on my part, (though you obviously took it that way all because I did not give you the answer you wanted) you went straight to the door and did in fact state you would be leaving a bad review which in turn I believe I said as long as you dont come back  that will be good yes I said that because if you walk out of my business not happy because I basically said no to you and your reply is that I will get a bad review, I do not think ANY business in its right mind will want you to return.
Then, no I did not follow you out and pull a flanking maneuver I exited the office into my shop to check on a Tech outside the 3rd garage door.  However, I THEN did move closer to your vehicle when I heard you say go F*** myself which I asked you to repeat it and you would not, but I did indeed hear you.  You then asked for my name with a large smile of contempt so you could write your review on BBB  and I proceeded to tell you my name as well as make sure you could spell it.  You then left.  
Obviously **************** you could have just left after being told no we do not want to do the work you are asking and take it to one of the several other shops you already received quotes from, but instead you CHOSE to take the time and effort to try to negatively impact my business instead.  I wish you luck in finding a business that makes you happy. 

Steve ***** is a loud mouth arrogant idiot if I could give zero stars I would. I did a drive up at this shop to ask if they could check an ABS code for me because I don't have the capability to test for computer ABS faults myself at home. I never expected anyone to do this for free and was willing to pay. Steve was nasty and smart mouthed from the start to me and his technicians to the point of possible violence happening, when asked how much he would charge his response was did I say I was going to charge you ? leave the keys in the car and get out of it. on and on smart comments rolling out of his mouth. Technician Mike ******* was very uncomfortable with the whole situation but was very respectful and helpful. Mike gets the five stars not the moron he works for. I've sent people to this shop because it's been in Palm Bay for many years with behavior like this they won't be around much longer. After this experience never again.

Mr. ****** - you are certainly allowed your opinion about me and my character.  Ironically this is a BUSINESS REVIEW… and how you think you were made to “feel” technically is not about the work / job that was done.  None the less… You did “drive up” to our shop and park behind the first bay door and never got out to even try to go into the front office where a customer goes…. We are not a “quick lube” we do not typically walk out to you… Our CUSTOMERS usually get out of the car and walk inside and talk to US.  Again, none the less, you pulled in, never got out, and I came to you, already a little taken aback by the “you should come to me assumption”, where you then told me what you were looking for and I then told you to leave the keys in the car and get out and we would check it.  And yes I never said I would charge you.  The rest of the comments “out of my mouth” were repeatedly me asking you to step out of the shop because you continued to walk into the shop. which you are NOT PERMITTED, per the signs and common sense, even after being asked not to.  I appreciate you giving Mike “5 stars”, well deserved… but assuming HIS feelings… is not for you to decide OR quite honestly after speaking to him, was it the case.  Sir, you have taken the time and effort to write this negative review basically about how much you do not like me, nowhere did you say that I paid my Technicians to check your car for FREE and advise you of your best course of action for FREE… “arrogant idiot” or not… where is the BUSINESS REVIEW?  Because all I see is a personal attack for some reason? So I am not sure how you would have ever “sent people to this shop” if you yourself have NEVER been a customer here in the 36 years we have been in business and I have been here the whole time? – Steve, Owner