Customer ReviewsforCommunity Management Specialists, Inc.

CMS took our poorly managed HOA and turned it around in less than a month! They are all extremely professional, respond to emails or calls within the same day and are ready to assist in anyway they can. At board meetings they are organized and well prepared, keeping the meetings orderly and calm. They explain fully any resident or board members question. We as a community are extremely happy with how CMS manages our community. Best decision that we ever made.

Marique, Thank you for taking from your valuable time to provide our firm with such a positive review. We strive to provide the highest quality of customer service to all of our customers on a consistent basis. It is always rewarding to know that our efforts have made a positive impact on our valuable customers. Your comments were particularly encouraging, and we will share with the staff. It motivates our team to continue delivering exceptional experiences to all our customers. We take pride in our commitment to higher customer service and your feedback reaffirms that we are on the right path.

Kevin runs board meetings like a narcissistic dictator with blatant disrespect for others and lack of professionalism. He goes through the whole meeting in a very mundane fashion, hasty and directly advising the Board what kind of decisions to make and how much to charge people for fines. His recommended charges and fees are predatory. He takes advantage of situations like unanswered mail to continue to escalate and add charges to fees, excessively. He finds no other way to contact people like a phone call or an email. If you travel a lot for work and don’t check your mail often, by the time you do, those fees have tripled! I am also a single mother, full time worker and full time student. His employees never explained the process, the fees, or gave me access to him or information about the next board meeting. When I tried to explain this to the board when I was offered an opportunity to make a comment, he rudely interrupted me saying “You’re beating a dead horse.” He basically runs the entire meeting himself like an entitled owner, when in fact he is employed by the home owners of the community! The audacity and entitlement of this man to speak to me in the way that he did, with utter disrespect is appalling. He needs to check his manners and the Board needs to check him! He needs to listen to home owners comments and suggestions and not the other way around! He needs to find better ways to inform people and reach people and encourage owners to work together! It is no wonder that only 3 people attended the meeting, other than the Board Members. Who wants to attend a meeting with such an abrasive and verbally abusive person like him? I’ll be surprised if I attend again!

Dear Better Business Bureau, I hope this email finds you well. I am writing to address a recent complaint that has been brought to your attention regarding a homeowner who is delinquent in paying their homeowners' dues. We appreciate the opportunity to clarify the situation and provide you with accurate information. We understand the concern raised by the homeowner, and we would like to emphasize that the decision regarding the collection of homeowners' dues is not made by our management team. Instead, it is a decision made by the Board of Directors, who hold the authority to manage the finances and operations of our homeowners association. Our role at CMS is solely that of a messenger, conveying decisions made by the Board of Directors to homeowners and ensuring effective communication between all parties involved. We are committed to transparency and fairness in all our interactions. It is important to note that the Board of Directors makes these decisions after careful consideration of various factors, including the association's financial obligations and the well-being of the community as a whole. The decisions made are intended to maintain the quality of life within the community and ensure the continued availability of essential services. We encourage the homeowner to engage directly with the Board of Directors to discuss their concerns and seek a resolution that addresses their situation. Our team at CMS is here to facilitate this communication and provide any necessary information to ensure a productive dialogue. We greatly value the integrity and reputation of our homeowners association, and we are committed to addressing any concerns in a fair and equitable manner. We kindly request that you consider this additional information as you review the complaint filed with your organization. Thank you for your attention to this matter. Please feel free to contact us if you require any further details or clarification. Sincerely, Kevin Davis LCAM / CMS, Inc Owner [email protected]

Pursuant to Florida statue 720, homeowners can request a record inspection . CMS has to provide those specific official records requested within 10 days of receiving the request via certified mail. A record inspection was completed and many questionable entries were found. In some cases, there was evidence of at least a 3 month delay in applying funds to the homeowners account. After questioning entries like those described above, CMS Owner/President's response was something like "no comment " and/or "this is not a discovery " . If your HOA contracts with CMS, I'd recommend the strictest monitoring of services and adherence to their contract. Specifically entry 11 and 12. What is the motivation of an agent to send out 30-day late notifications when they can get $150 to execute a ITL letter at 60 days? In addition, I'd encourage all potential customers not only to review and consider online ratings, but also take the time to review online civil court records and claims against CMS and their owner/President in Seminole, Orange and Volusia Counties. Your community deserves the highest level of due diligence when it comes to choosing the right Property Management Company. I believe recent changes to FS720 (07/01/21) were put in place to protect consumers against companies like CMS. If you feel you are not getting the answers needed from CMS, you may also file a complaint with the state of FL at myFloridalicense.com. After filing my claim, CMS owner/president attended my HOA meeting in January 2022 and openly threaten to file a law suite against me. HOA board members prompted him to stop several times but he continued to make comments throughout the meeting until I responded. Needless to say, I felt attacked and unsafe as he continued to glare and make comments throughout the meeting. The comments continued even after I moved. He also falsely reported that the inquiry had been dismissed. The inquiry has reached the 3rd level and is still active.

Kevin ****** is a Member of **************************, Inc. Community Management Specialists, Inc. has been its managing agent for over ten years. Mr. ****** has a habitual history of paying assessments late over several years, in fact, he received an Intent to Lien Notice on three different occasions, for three different delinquencies, the third which led the Association to file lien against his home to secure debt. It should be noted Mr. ****** has settled his account via the offices of ************************. Since this time, Mr. ****** has made multiple frivolous attempts to defame Kevin *****, LCAM, Community management specialists, Inc, the Board of Directors for the Association and the Association as an entity. Mr. ****** did file a lawsuit against CMS, which was later voluntarily dismissed by him. He has threatened CMS integrity on multiple social media sites and was recently removed from the Association's ******** due to his volatile and narcissistic behavior. The Board of Directors has hired its counsel to handle all communications by and between Mr. ****** and the Association and my firm has done the same with its counsel. Mr. ****** is a deluder and storyteller.

Mr. ****** completed a record inspection in accordance with FS720. The Law office of ************************ facilitating this inspection along with CMS. The fact that Mr. ****** alleges there are "questionable entries" needs to be brought before the Board of Directors as there is no substance to this claim. If he is referring to his payment, the HOA had his account on hold due to lien being filed. When an account is in collections with counsel, the customer must pay through them. I pray you find this claim frivolous, false and without merit.

This is a typical response by Mr. *****. After all the name calling, false accusations, threats and attempts to embarrass the homeowner, the following questions still remain:

1. Did CMS receive payment for assessments /fees on or about January 6, 2021? Yes! the scan on the back of the check
supports receipt by ********************* on 01/06/2021.

2. Did CMS apply these funds to the homeowners account on or before 01/06/2021? No! the funds were not applied to the
homeowners account until April 2021. Review of homeowners ledger support the above claim.

3. Did the homeowner received an Intent to Lien letter between January 6th, 2021 and April 1st, 2021? No!

4. Was there a lien placed on the home to secure debt between January 6th, 2021 and April 6th, 2021? No! County court
records will support this claim.

6. Why did CMS apply the full amount (referenced above) to the Homeowners account 94 or more days later without any
attorney fees or ITL fees being applied between January 6, 2021 and April 2021?

7. Did CMS record receipt of funds on the financial statements (AR Aging) presented to the HOA members on or before April 1st,
2021? No! Copies of CMS produced Financial Statements will support this claim.

8. Are there documented Civil cases involving CMS available for review online that express concerns about service delivery and
inaccurate record keeping ? Yes! A review of court records in Seminole, Volusia and Orange County will support this claim?

9. Are there several derogatory reviews about CMS on-line that express concerns related to service delivery and accurate
account/record keeping? Yes! A online search of consumer reviews support this claim. I did notice
recent cluster of positive reviews that were posted within 2 to 3 days of each other. When I see batch positive reviews as a
consumer, I usually discount reviews and assume they were solicited by the company or maybe friends of the company.

10. Did Mr. *****/ CMS provide Homeowner with copies of 30-late notices as outlined in the Trails of HOA policy and CMS contract.
NO! this homeowner did not find any copies of 30-day late notices sent to the homeowner by CMS. The homeowner questioned
Mr. ***** about the absence of these letters. Mr. ***** claimed several times via email that he sent the homeowner a copy the
30-day letter as attachments. The HOA attorney later explained that there would be no copies of 30-day late notices in the file as
they were not required by law prior to 07/01/2021. Mr. ***** did however provide a copy of every ITL letter sent.
The ITL letters are sent at 60-days late with a NON-NEGOTIABLE/ Refundable $150 fee attached that Mr. ***** Collects. Also
when questioned about the 30-late notices, instead of providing the homeowner with answers to the question, Mr. ***** began
researching what other properties the homeowner might own in the area. When asked why he might be researching other property,
no response! The homeowner has copies of the email interactions described above and CMS contract to support this claim. Copies
of the email threads are also available on the Seminole County Civil records site.

11. Can Mr. ***** provide any record of public defamatory conversation that I've engaged in that is directly related to individual board
members? I strongly doubt he can. Several Community Members frequently take advantage of the opportunity to Post opinions of
CMS poor service delivery. My opinions are often the same as I too will respond to their post in agreement and share my
lived experience with CMS. I have a copy of most Community ******** post and their responses that will support this claim. As
you will note throughout copies of the email and his response, Mr. ***** frequently engages in attempts to pull others into
his disagreement. In my opinion, this is a child like playground attempt to create a Us against Him culture. As I have told Mr. *****
in the past, this is about him and his behavior/choices.

12. Did Mr. ***** attend my HOA meeting and Openly threatened me with a law suite for expressing my opinion of his service
delivery? Yes! Did Mr. ***** ignore Board Members request to stop his disruptive behavior several times? Yes! Board members
and other homeowners were present to observe this behavior.

My last late payment was March 2021, but Mr. ***** is still talking about that. What he failed to mention is that I also paid assessments up to a year early. Assessments are due 2x's a year and I haven't done a great job in the past of meeting those deadlines. In April of 2022, ninety-eight homeowners reportedly were 30 days late paying their assessment. Nonetheless, I have been seeking answers to the above questions since May of 2021. I should be able to have a discussion with CMS and get answers without all the disrespect and deflections.

While as a company we understand that what is erroneously written by any individual can be take with a grain of salt, nonetheless comments can be detrimental. For this we supply step by step answers and corrections to Mr. ******'s false accusations and comments. 1) CMS did not receive Mr. ******s HOA payment on 1/6/2021 - The payment check #**** was received at the HOA Bank's lockbox, ********************************* (the HOA's Bank) the payment was never submitted to the offices of Community Management Specialists, Inc. like Mr. ****** is insinuating making this statement false. 2) CMS does not apply payments to homeowner's accounts. What Mr. ****** fails to understand and accept is that he mailed the payment to the HOA's lockbox (Bank), the bank then attempted to deposit his payment and Mr. ******'s account was blocked or rather placed "ON HOLD" by the Board of directors of his Association for being in arrears and accumulating intent to lien (ITS)fees, late fees and interest since Jan 2018. At which point the Association had enough and placed his account on hold and sent to HOA Attorney. Although Mr. ****** made small payments starting August 2018, he consistently had a running balance that continued to accumulate interest and charges according to Florida State Statutes and the Governing Documents of his Association. Again Mr. ****** makes false statements as he refuses to learn how to read his homeowner ledger. 3, 4&6) Mr. ****** (said homeowner) received Intent to Lien letters on 7/30/2018, on 7/17/2019 and then again on 10/01/2020 by approval of the Association of which he is a member of. He also received a collection fee of $125.00 to process his homeowner file to the HOA's Attorney upon request of the Board of his Association. For this reason Mr. ****** did not receive the ITL fee he is stating in his rebuttal between the dates of January 6th 2021 and April 1st 2021 - which again goes back to the fact that his account was at the Attorney when he finally chose to make a payment and the check #**** in question was retained by the Association bank and sent to our office (see attached Bank scan) to process at the approval of the HOA Attorney. It is to be noted that homeowner skipped #5 in his complaint and this is why only 3,4,&6 are addressed all in one as they correlate with each other. 7) Homeowner ****** is not paying attention to timeline here as he states "Did CMS record receipt of funds on the financial statements (AR Aging) presented to the HOA member on or before April 1, 2021? NO!" It is physically impossible for CMS to post receipt of funds on or before April 1st 2021 when the check registration copy from the bank is received on April 16th 2021. 8&9) as with any business, there are civil matters to take care of. Instead of making such a vague statement, Mr. ****** should investigate each civil matter and see all have been closed, thrown out, CMS named but not have anything to do with (such as foreclosure's) and CMS won cases. It is easy to try to defame character with false accusations and wording to twist circumstances, and a whole other to do your due diligence and homeowner taking responsibility of your own actions, which Mr. ****** has not done. The rules, processes and ruling that he is complaining about are governed by the Board of Directors of the Association for which he is a member of, these are not CMS rules or regulations and CMS NEVER processes anything without Board vote. 10, 11 & 12) in attempt to avoid unnecessary time spent on back and forth, this will conclude; Mr. ****** perception of any HOA Management Company is for the most part a negative one, BECAUSE, the management company bears the burden of collecting debt, sending violations, processing Board vote rulings of ITL's, HOA Foreclosure's, fines, and may other difficult new. What a homeowner fails and refuses to further understand is that when they purchase in a deed restricted community governed by and established Association and the Florida State Statute, the homeowner is responsible for the financial and aesthetic upkeep of their personal property as per the governing documents, rules and regulations, covenants, and restrictions of the Association that they are a member of. Mr. ****** is another case out of the many thousand cases of homeowner failure to adhere to the rules of the Association they are a member of and to respect the membership and elected officials of said Association. While our firm understands the hardships of the situation, we are hired to enforce the governing documents and execute Board decisions accordingly. All other matter is given to the HOA's Attorney to handle. Therefore, no matter what is stated by homeowner ******, it all goes boils down to the fact that historically, Mr. ******, does not pay his dues on time and does not communicate with our firm to assist in providing extenuating circumstances to the Board for consideration of payment plan or other. Community Management Specialists, Inc.

Feel discouraged by the company as promises were made by the president that were not kept and comments made that were not correct and I feel that Kevin ***** sided with some of board unfairly allowing for things not adhering to bylaws.

Gail, you are a board member and attended all meetings where Board decisions were made for your Association. CMS nor Kevin ***** can make any decisions on your behalf. CMS only administers the decisions of the Board of directors. While i recognize you voted NO on many things, a majority of the Board voted Yes whereby via your Association docs, majority rules. I hope this provides clarity.

CMS has been a true breath of fresh air and realization of how an honest, trustworthy and experienced property management company should run. From all levels of staff, the entire team is fully invested in the success of our community. Not only are the always available and super responsive, but even through trials and tribulations, they manage to maintain the upmost positive attitude, true excellence in customer service and relentless strive to find solutions and best practices. Their expertise, full transparency and technology make it very easy for the entire community to feel we are in great hands!!!!!

Dear Valued Customer,

Thank you for your kind words and acknowledgement of our constant strive to provide excellent customer service. Our firm and staff is honored by your review and rest assure that we will continuously and unconditionally always provide accurate, transparent, and professional service.

On behalf of the entire team at CMS, Inc.
Thank You!