ComplaintsforBuilderall LLC
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Complaint Details
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Initial Complaint
06/25/2024
- Complaint Type:
- Billing Issues
- Status:
- Unanswered
Builderall LLC Deleted my company after misplacing or deleting all my web site that was ready to go on-line. All my work, design and effort was lost. I did not request to delete my account and was in the process of searching my website in their system with *****, from BuilderallInitial Complaint
06/08/2023
- Complaint Type:
- Product Issues
- Status:
- Resolved
I was double-billed for a service from Builderall beginning on May 29, 2022 to May 29, 2023. The redundant charge was for $29.90. The vendor redunded the amounts for this year, but said they were unable to so for 2022 (see final message of attached dialogue with the support team. They directed me to file a dispute with my payment company Paypal. I filed four cases with Paypal before receiving a reply that it had been too long a period for them to process the dispute. The closed the four cases I had filed. I have asked that Builderall provide a credit if they are unable to offer a refund, as the amount in question is worth 12 months of my current subscription. I would guess that they were aware that the older payments could not be disputed based on the time that has passed.Business response
06/09/2023
Good evening!
We appreciate you taking the time to reach out to us.
We would advise to, please continue all communications on the ticket generated as we are happy to come to a solution. We hope the solution that was provided on your ticket has met your needs. Unfortunately, we are unable to provide a refund of all charges due to *******s limitation to how far back you are able to execute refunds and disputes, but we are able to provide credit to the correct amount.
Thank you for being patient and collaborative with us. :)
Hope this helps, and happy building!
Customer response
06/12/2023
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
****** *****Initial Complaint
09/16/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
From January of 2022 to September 2022 Builderall has been double-billing me for the same service and will only refund the last 30-days. Due to a clerical error on their end I am having to pay for their mistake: Paying 2X for a duplicate service I never used or asked for. I am nauseated by their lack of integrity and complete lack of ownership of the situation.Business response
10/27/2022
Business Response /* (1000, 8, 2022/10/03) */ Contact Name and Title: Gustavo - Support Manager Contact Email: [email protected] Good morning! We were able to locate the initial cancellation request that wasn't executed properly internally. We have made the amends to provide all refunds requested by the client after the mentioned cancellation request. We apologize for the confusion and inconvenience. Thank you for your patience and collaboration with us!Initial Complaint
04/05/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Unanswered
Builderall policy for changing your payment method should not change your original payment date. My original date is 7th of each month and now it's 4th of each month just for updating my payment information. I lost 2 days that I paid for. I never experience just updating payment information will cause you to have a new subscription date.
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Contact Information
Customer Complaints Summary
4 total complaints in the last 3 years.
1 complaints closed in the last 12 months.