Business ProfileforLocke Well & Pump Co

On February 8 2023 I ordered a Sta-Rite Pro Storm Self Priming Pump ********** from Locke Well and Pump. When it arrived I opened the box and observed that the pump appeared to have been dropped. The wood platform to which it was bolted was broken and the pump support frame was bent. I installed the pump and observed that it leaked from the drain plug and when I touched the pump body I received an electrical shock. I installed an 8 foot rebar ground and directly grounded the pump but still received an electrical shock when I touched the pump body. I called and emailed Locke Well and Pump on Feb 23 (case number ******) and eventually on Feb 28 received a shipping label and approval to return the pump. In the interim I purchased a another new pump from a local supplier. I returned the pump via ***** on or about March 1st. On March 3rd I received a call from David D***** who told me that they had received the pump and tested it and found no stray electricity. I neglected to ask if the pump had been plumbed into water when tested. Mr D***** asked what I wanted to do to resolve the issue and I told him that I wanted to be refunded the purchase price of the pump to my credit card since I had already purchased and installed a new pump which worked perfectly and did not shock me when touched. He agreed (verbally) to refund my money. This has not happened and I followed up with an email query on March 8 as to when I could expect my refund. I received no response. The total invoice was $890.63 which included $103.59 for shipping. I would like to be reimbursed for the cost of the pump $739 and sales tax on the pump $48.04, a total of $787.04.