ComplaintsforWyndham Destinations

• Initial Complaint

  04/18/2024

  Complaint Type:

  Order Issues

  Status:

  BBB unable to locate business

  More info

  Checking in at *************, we were asked if we knew about Club Wyndham. We didnt know what it was at the time (Aug 2022). She told us that they were having a presentation at their resort in ***** &if we go, we get free tickets to ***************** We met with a rep ***** He claimed investing into ownership can help save money on vacations &that it can be passed on to family members. We met up with Chaz &he went over the benefits of being a Wyndham owner. He wouldnt take no for an answer. He explained how we would only have to pay the monthly dues &fees from the loan toward the vacation club. The property wasnt a timeshare. They claimed it was an investment that could be used &enjoyed by family members at no additional cost. That was false. My medical condition of having Autism may have impaired my judgment. We were met with another rep ***** who we signed the contract with. He rushed us through. He didnt go over any clauses in the contract, rescission, our truth &lending disclosure, &the interest rate associated with the loan. We were told to apply for a cc through Wyndham to allow us to make easy payments towards the monthly dues &it would generate us more points, but we got declined. We were taken by **** to several rooms in the resort in which he told us that we have access to these rooms that are exclusive to owners. On Feb 9, 2023, we received a call from Wyndham about an upgrade that we could get. Made it seem like we needed to purchase by 2 weeks. We got pressured into buying the upgrade. I received a statement for maintenance fees from Wyndham which werent disclosed to us. We have been lied to &manipulated into buying this. We havent been able to use not even once. Weve been paying more $ towards the ownership than we wouldve paid to go on vacations without the ownership. Wyndham refuses to buy back the property. They made a bunch of verbal promises that were not kept, &it was all to make a sale. Please let us out of this &give money back.

• Initial Complaint

  04/11/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  BBB unable to locate business

  More info

  Contract # ************ & ************ With desperation, we are seeking the assistance of the BBB to handle the matters that Wyndham has continuously failed to address and resolve. We feel as though the high-pressure sales tactics, misrepresentations, and the failure of Wyndham to uphold their end of the contract are highly illegal, and that we have been victims of predatory sales practices. We were blatantly lied to regarding this purchase and the terms and conditions were falsely explained to us. We were never informed of a rescission period as the sales representative conveniently skirted right past this clause as he was speaking at a million miles a minute having us sign and initial as he lied through his teeth about our purchase.Wyndhams claims have been that verbal statements cannot be substantiated but how can a company that has thousands of complaints on the BBB and other consumer protection agency forums be excused from righting their wrongs for their consumers by simply saying this can be substantiated when thousands of other consumers who have fallen victim to this company are saying the same thing. This tells me these verbal claims ARE SUBSTANTIATED. I kindly ask that the representative that addresses this complaint from Wyndham check out the thousands of complaints that state the same thing as we are before making that generalized response. We demand a resolution and will not stop until Wyndham corrects this and releases us from this Timeshare contract that they have NOT upheld. This type of business practice should be considered criminal and it is beyond me how its not. Something needs to be done to stop this company from abusing consumers through lies, misrepresentations, and poor business practices.

  Customer response

  04/12/2024

  Good Afternoon *********************,
  
  As requested, I am emailing and faxing the signed Authorization form to allow the Better Business Bureau to forward this complaint to Wyndham Destinations for a response.
  
  The signed Authorization Form is attached.
  I will fax over the signed form to ************
  
  Please let me know if you need any further information.
  
  I hope to hear from the *************************** soon.
  
  Thank you for your assistance.
  
  *************************

• Initial Complaint

  04/09/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  BBB unable to locate business

  More info

  At this meeting, the sales reps informed me that I have two contracts with Wyndham and that he can combine the two contracts to lower the interest rate- 15% to 10%, lower monthly payments and that the maintenance fees would not increase. My mortgage payments were already 1,000/month. I was told that Wyndham had sent me information about combining my 2 contracts but I did not respond. I never got any such information. I was completely fine with my ******* points I had prior to 2022. I was not using all of my points every year so increasing my points made no sense to me. The sales reps informed me that a manager from ******* was in the office and could only approve this transaction within an hour. The offer was reinstated to combine the 2 contracts.The manager emphasizes that this is the only time this offer would be granted. That I had 3 hours before the offer was canceled.I was specifically told my maintenance fees would not be increasing with this addendum. I had no idea I was purchasing additional points at the time so no reason to believe I was going to have a higher maintenance fee.In fact I was told this addendum would freeze my maintenance fees. Instead of my fees going up every year 5-10% I would now see increases of PENNIES every year.I loved the idea of locking in my fee rate for my children. The manager also added that this is an investment for my children. This ownership can be given to my children. If a specific designation is not stated, this ownership can go to Wyndham. I was not shown fee information in closing and did not notice the increase until I received my first bill. I immediately called Wyndham **************** and this is where I found out a purchase had taken place.I was told I did in fact purchase a separate contract and that is why my fees were now over 300/month. I would NEVER have agreed if I knew higher fee payments.A rescission period was never discussed. I was NEVER told I could take the time to consider .

• Initial Complaint

  04/01/2024

  Complaint Type:

  Order Issues

  Status:

  BBB unable to locate business

  More info

  Contract #************ May 25th, 2019 while on a special weekend at ******* in ************* we attended a mandatory meeting as part of that package. We had no intention of buying more points at that time. We wanted to know more about how to use the website. We had ******* points going into the meeting and were on target to having them paid off as our loan balance, at that time, was at $13,807.We were told that to maintain our VIP status we needed to purchase more points and that there was a rare chance to buy a deeded contract to the Wyndham located in ***********, ** *****. This would avoid having our maintenance fees rise as fast as un-deeded property and have priority to rent it out through them and use that to defray some of the maint fees. It was strongly suggested that we could lower the interest on the new $41,887 loan amount by getting a refi loan at a lower rate. It turned out the deed has very little value other than reserving at this location 13 months out. The *************** DECLARATION OF VALUE that we received had a total value listed at $80,976. The current loan balance, with them, is $31,536.The place of business that I worked at closed on April 17th, 2023 I lost my job of 14 years. The payments were a financial hardship but we, paid through June 2023. We sent our 1st letter of cancellation in July and the 2nd in November. I have not been able to obtain full time employment and the financial hardship continues. Wyndham Settlements finally reached out to us Feb 6. They offered to mark the account closed with $0 owing if we paid them $5015 and retuned the deed in lieu of foreclosure. That was more than we could pay, but we were willing to do The Deed In Lieu of Foreclosure. We would losethe $50,000 plus interest we have paid to Wyndham and they would be resell to someone new. The collection agency wants $10,930.52 for a non-use settlement.We are seeking a more than fair settlement for both parties of a deed back and no more money from us.

• Initial Complaint

  04/01/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  In September of 2023 we purchased a discovery package for $20,000 that we paid in full on our credit card. In December of 2023 We went to a party weekend were we met *************************. He said there was a mistake with our previous contract and we had a $40,000 balance on our package that we hadn't been paying and our contract was about to be canceled for non payment. ***** then proceeds to try to help us get that back by dictating a letter for us to write which we did. This letter stated that we were unaware of the $40,000 bill and we had not received a bill saying we owed Wyndham anything. After writing the letter, ***** left us at the table to go see if Wyndham would accept the letter . He returned and said Wyndham accepted the letter and our purchase was intact, we just had to sign some documents to reactivate our contract to prevent the cancellation.We later realized that this was a complete lie and the documents to fix our contract was really a new purchase and there was no loan balance on our previous contract. We called Wyndham on March 22 and spoke to ***** about this, but she said there was nothing she could do to help us. We are asking for someone to look into this and cancel the $40,000 upgrade that should never have happened.

  Customer response

  04/11/2024

  Have you heard from Wyndham? I have not.

  Business response

  04/18/2024

  CASE ID: ********
  *********************** Case# ******** *******************
  
  DATE:April 18, 2024
  
  BBB of ***************, Inc.
  Attn:***************************, Consumer Affairs
  *************************************************************************
  
  Sent Via Online
  
  Dear ********************,
  
  
  Thank you for contacting Club Wyndham. Listening to comments from our owners, members and guests is an important part of our ability to enhance the service we provide.
  
  A Better Business Bureau complaint was opened for the above-mentioned owner on April 1, 2024. In the complaint, ************ expressed his dissatisfaction with the most recent purchase with Club Wyndham.
  
  We regret to learn of Mr. ***** concerns and we apologize for any inconveniences they may have encountered. While we take all complaints seriously, we review all complaints on their own merit to determine if the allegations alleged can be substantiated.
  
  An initial phone call was placed on April 18, 2024 to get a better understanding of Mr. ***** complaint in order to address their concerns. At this time the complaint is under investigation and please know that I will follow up with Mr.***** with any updates as they become available.
  
  Thank you again for contacting Club Wyndham.
  
  Warm Regards,
  
  ********************
  Better Business Bureau Liaison
  ******** Experience Specialist, Owner Resolution & Strategy

  Customer response

  04/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************

• Initial Complaint

  03/22/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We were on vacation and did a presentation for Club Wyndham *********** ******* ****************************************** ***** . We feel we were lied to . We explained to them what we were looking for and they were like this is a perfect fit for you . We went through the process and explained to them we wouldnt be home until March 18th they were like ok,ok we signed a contract and they financed us through there credit card company. They definitely need to have interested buyers watch the zoom presentation before signing ANY CONTRACTS Theires extra extra charges that wrent explained to us at the time we sat with *****.We get home watch the zoom meeting and this is not at all what ************************* explained to us . Ive spoken to like 6 different people and they are all saying its too late. Had they explained we only had 3 days to cancel we wouldve probably not of signed a contract knowing we werent able to to go over the paperwork.i I feel like they knew **** well it would be to late by the time we got home. As soon as we saw the zoom meeting we knew we had been douped. With them knowing we wouldnt be home until the 18th and werent able to watch the zoom video I feel the *********************************** place and our 3 day cancellation should be in place. ***** hasnt responded back to my text message as she said she would. She said if we had any issues to contact her because we were a team. The problem with that is were missing a couple team members. This transaction was videotaped and on tape I again mentioned we were not going to be home until March 18 and again it was ok ok thats why they made the zoom meeting for March 21st.

  Customer response

  03/26/2024

  ***** texted me on Saturday and asked if I could take a call later this evening or tomorrow.(March 23rd)@ 12:32 was the the day of the text. I said tonight what time?. Her response was . Thats kind of tricky.im working never sure exactly what time well be out- I know it would definitely be after 5 pm.  My response was. Is 7:00 too late? Her response was I dont think so, Ill shoot you a text closer to five or 6 to confirm if thats ok. My response was ok. Im sure you already know there was no response from her via text or phone call.                       I didnt mention to you that on March 22 and said. *************** and watched the zoom video and were not happy. We want to void this contract. Please contact me as soon as possible. 

  Customer response

  03/26/2024

  ***** texted me on Saturday and asked if I could take a call later this evening or tomorrow.(March 23rd)@ 12:32 was the the day of the text. I said tonight what time?. Her response was . Thats kind of tricky.im working never sure exactly what time well be out- I know it would definitely be after 5 pm.  My response was. Is 7:00 too late? Her response was I dont think so, Ill shoot you a text closer to five or 6 to confirm if thats ok. My response was ok. Im sure you already know there was no response from her via text or phone call.                       I didnt mention to you that on March 22 and said. *************** and watched the zoom video and were not happy. We want to void this contract. Please contact me as soon as possible. 

  Customer response

  03/26/2024

  ***** texted me on Saturday and asked if I could take a call later this evening or tomorrow.(March 23rd)@ 12:32 was the the day of the text. I said tonight what time?. Her response was . Thats kind of tricky.im working never sure exactly what time well be out- I know it would definitely be after 5 pm.  My response was. Is 7:00 too late? Her response was I dont think so, Ill shoot you a text closer to five or 6 to confirm if thats ok. My response was ok. Im sure you already know there was no response from her via text or phone call.                       I didnt mention to you that on March 22 and said. *************** and watched the zoom video and were not happy. We want to void this contract. Please contact me as soon as possible. 

  Customer response

  03/27/2024

  My husband and I were discussing the situation this morning and we were like how did we end up with a credit card when we told ***** we would send a check when we got home. So heres how that went we gave them our information for a credit check and the next thing we know we have a credit card that they charged the fee on !!  How did they activate it we havent activated nor do we plan on activating so now we understand that is what ***** was talking about charge everything on the card and itll pay your monthly dues.  Because theres a lot of extras you have to pay for ( this is what we found out from the zoom meeting)   We now FEEL LIKE WE WERE EVEN MORE MISS LEED AND LIED TOO. Im looking into this matter with the ******************************************************* and Federal trade commission for the elderly..  Id highly recommend any person who reads this BBB Complaint and feels they have been *************** and frauded to contact these offices as so as possible. Also if they record you signing the contract why dont they record the whole meeting from the beginning?( side any person 60 or older is considered a senior citizen. If contractors can go to jail for misleading a senior citizen and stealing from them this company should be held accountable too 

  Customer response

  03/27/2024

  My husband and I were discussing the situation this morning and we were like how did we end up with a credit card when we told ***** we would send a check when we got home. So heres how that went we gave them our information for a credit check and the next thing we know we have a credit card that they charged the fee on !!  How did they activate it we havent activated nor do we plan on activating so now we understand that is what ***** was talking about charge everything on the card and itll pay your monthly dues.  Because theres a lot of extras you have to pay for ( this is what we found out from the zoom meeting)   We now FEEL LIKE WE WERE EVEN MORE MISS LEED AND LIED TOO. Im looking into this matter with the ******************************************************* and Federal trade commission for the elderly..  Id highly recommend any person who reads this BBB Complaint and feels they have been *************** and frauded to contact these offices as so as possible. Also if they record you signing the contract why dont they record the whole meeting from the beginning?( side any person 60 or older is considered a senior citizen. If contractors can go to jail for misleading a senior citizen and stealing from them this company should be held accountable too 

  Business response

  04/05/2024

  CASE ID: ********
  RE: BBB Case# ********, *******************************
  
  DATE: ***** 5,2024
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  **************************************************************************
  
  Sent Via Online
  
  Dear *******************:

  
  Thank you for contacting Club Wyndham. Listening to comments from our owners, members, and guests is an important part of our ability to enhance the service we provide. 

  
  A Better Business Bureau complaint was opened for the above-mentioned owner on March 26,2024. In the complaint, Mr. and ************************* are requesting cancellation of contract purchased at ***************** due to the program benefits are not what the sales representative explained at the time of purchase.
  
  As of ***** 4, 2024, the Wyndham *************************** received a rebuttal from the ******* ************************ and the owners complaint is currently being handled and researched by a Consumer Affairs Senior Specialist.  The Consumer Affairs Specialist assigned to the owners case will research the concerns presented accordingly and will provide the resolution and final decision once determined to the appointed regulator.
  

  An email was sent to ************************* on ***** 5,2024, with the information provided above.
  
  Club Wyndham finds this matter closed and resolved as any questions or concerns should be directed to Mrs. ********** appointed regulator.
  
  Warm Regards,
  
  *********************** *****
  Better Business Bureau Liaison
  Sales Experience Specialist, Owner Resolution & Strategy
  

  
  

  Customer response

  04/08/2024

   
  Complaint: 21471567
  
  I am rejecting this response because:
  
  Sincerely,
  
  ******************************* I havent heard from the consumer affairs department senior adviser. It seems as soon as we said we didnt apply for a credit card on our phone for the sale because we told ***** wed send a check as soon as we got home. Thats when she took my phone and applied for a credit card for my husband and I. We didnt want a credit card but we have one now. Im looking at the state laws of ******* and Im reading we had a right to leave and send a check but ***** didnt want to lose a sale. As  soon as we got home we watched the zoom video and knew she lied to us.i called 4 different people the next morning and explained to them we wanted to void the contract and was told by Wyndham cares call it was to late it was already charged to our credit card. Also  Thats when i contacted ***** and told her we wanted out of this contract.i have documentation of that text. And she said she was going to call but never did. The ******* laws say we have 20 days to get out of a Time share and we contacted them within the 20 days to absolutely no contact until after the 20 days. When is somebody going to advocate for the consumer. All were getting is passing the buck and yet nothing has been resolved. This is not the first complaint about Wyndham Destantions Ive looked at the BBB SITE and it seems nothing ever get resolved.When does the consumer get the protection the pay for it seems the elderly have no advocates to help them out of a SCAM Im very concerned that this is an ongoing problem and absolutely needs to be investigated at a higher level. Bottom line is we were lied to and fraudulently manipulated into a credit card ( when we specifically told ***** we would send a check)  Im going to continue to do my due diligence in this matter.   Thank you for taking the time to respond to my complaints regarding this issue and if you have any other resources higher up to look into this matter please contact them and myself. Wed like to get this matter resolved. *********************;

  Business response

  04/12/2024

  CASE ID: ********
  RE: BBB Case# ********, *******************************
  
  DATE: ***** 12,2024
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  **************************************************************************
  
  Sent Via Online
  
  Dear *******************:
  
  
  We appreciate ************************* sharing their comments and concerns regarding our response to the concerns presented. We received the feedback and would like to reiterate our findings.
  
  As previously mentioned, ************************* has an active case with Consumer Affairs,the Consumer Affairs Specialist assigned to the owners case will research the concerns presented accordingly and will provide the resolution.  The appointed regulator assigned to the case will be briefed of the final decision once determined. Any questions or concerns should be directed to the assigned case regulator.
  
  We reiterate, Club Wyndham has no additional information to provide and considers this matter closed and resolved.
  
  
  
  Warm Regards,
  
  *********************** *****
  Better Business Bureau Liaison
  Sales Experience Specialist, Owner Resolution & Strategy

  Customer response

  04/15/2024

  Ive been trying to call you for some information on my case and it says youve blocked my phone number ???? I certainly hope this isnt true.if you could please call me on some additional information I have it would be greatly appreciated . Thank you *********************;

  Customer response

  04/16/2024

  I was shocked to find out Consumer Affairs that was looking at our complaint is actually from WYNDHAM Im not sure this is fair to the consumer.  I would appreciate the real estate agent license number for ************************* so I Can file a complaint with the realtor board of real estate agents. She works for the company so her license should be on file.If you could forward that information over to me as soon as possible I can move forward with this complaint.Also I did sign the paperwork to keep the complaint open Im not sure why you feel like Im ok with this decision.As I see it at this point the consumer has no rights to a thourhh investigation. My next move is to file a complaint with the ***************************** about the  credit card fraud and the signature loan fraud.  Im looking forward to hearing back from you with the real estate license number for ***** so I can move forward on this matter.

   

• Initial Complaint

  03/19/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  She told us we could convert our points to cover the fees now. That we could rent points through Wyndham. No mention of Wyndham taking 40%. Depending on the property you could charge up to 1500/night. False. People will want this for vacations during the holidays. Rental income was 1 of our major factors in this purchase. Told we only need to send in ******* points to Wyndham and that would be enough to cover our fees every year. Not true. With the upgrade we would own ******* points EY. She would be calling us 2 times a year to buy our points for money that we could use to pay our maintenance points. To provide us with the best possible reservations to rent. She told us we could start renting our points immediately. False. Maintenance Fees would be going up yearly. We were told by her manager you have to take the call when she calls you. We paid $56.000 for ****** points. .

  Business response

  04/02/2024

  CASE ID: ********
  RE: BBB Case #********, *************************
  
  DATE: April 2, 2024
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  **************************************************************************
  ****************************************
  
  Sent Via Online
  
  Dear ********************,
  
  Thank you for contacting Wyndham Destinations. Listening to comments from our owners, members, and guests is an important part of our ability to enhance the service we provide.
  
  A Better Business Bureau complaint was opened for the above mentioned owner on March 15, 2024. In the complaint, *************** expressed dissatisfaction with their Club Wyndham ownership.
  
  A call and email were sent to the owner January 2024 to discuss the concerns presented and a case open with our ********************* was assigned to Executive Case Specialist *************************** whom is conducting the internal investigation and corresponding with the sales site in efforts to reach a resolution for the guests. On March 15, 2024, *************** was provided with the resolution and provide a detailed email of our findings. **** was able to forward **************** case to our restructure team and he accepted the restructure.
  
  Each owner case is reviewed independently and resolution is on a case by case basis, in ****************** case should he have any additional information that can speak to any concerns, the information should be provided directly to ******************************* ********************** whom will provide them with her findings and final resolution upon completion of her investigation.
  
  Thank you again for contacting Club Wyndham.
  
  Warm Regards,
  ********************
  Better Business Bureau Liaison
  ********* Experience Specialist,Owner Resolution & Strategy

• Initial Complaint

  03/16/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have been trying to resolve multiple issues with this company, my husband and I purchased a time share several years ago and have learned over time that we have been deceived. However since we spent thousands of dollars we have been trying to make the best of it and use the timeshare as much as possible since we have paid for it. We traveled to ********** ** in August 2023 and the Poconos in November 23. There were multiple issues with these trips, I have tried to work thru the problems and concerns with Wyndam Destinations. I have sent more than 20 email messages, no response from Wyndham. We were placed in the wrong size unit, there were missing needed items in the kitchen, tv did not work. Parking was an issue. There was significant sales pressure upon check in to attend a sales meeting. We were there for vacation, not to purchase another timeshare. The Poconos trip was even worse, the unit was simply run down. The carpet was filthy, there were broken appliances in the kitchen. There were dirty dishes put away in the cabinets, everything had to be washed before we could use anything! With a broken dishwasher, everything had to be handwashed the whole week of our vacation. We attended the update because we were told so much had changed with our ownership. This was nothing more than a high pressure sales pitch, we were basically held at the table and told by various people how dumb we are/were for not taking the offer to buy additional points. --- Again, I have tried to reach Wyndham to discuss, no one has responded to my requests. We have spent thousands of dollars and no one will respond to us to help us with our investment.

  Business response

  03/26/2024

  CASE ID: ********
  RE: BBB Case# ********, *******************************
  
  DATE: March 26, 2023
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  **************************************************************************
  
  Sent Via Online
  
  Dear ********************,
  
  Thank you for contacting Club Wyndham. Listening to comments from our owners, members and guests is an important part of our ability to enhance the service we provide.
  
  A Better Business Bureau complaint was opened for the above mentioned owner on March 16, 2024. In the complaint, ****************** outlines dissatisfaction with Club Wyndham ownership and request the cancellation.
  
  We regret to learn of Ms. ******** concerns, and we apologize for any inconveniences they may have encountered. While we take all complaints seriously, we review all complaints on their own merit to determine if the allegations alleged can be substantiated.
  
  Our records show that ****************** had a case opened with our ******************** on May 25, 2021, and the assigned Executive Case Specialist conducted an internal investigation regarding her purchase on  March 26, 2019 and corresponding with the sales site in efforts to reach a resolution for the owner.

  Each owner case is reviewed independently, and resolution is on a case-by-case basis, in ****************** case on June 9, 2021, an email was sent to ****************** providing a resolution. We regret to hear she disagrees with Wyndham resolution. We find no grounds to merit the cancellation of your contract past the rescission period.

  However, an initial phone call was placed on March 26, 2024, following an email to get a better understanding of ****************** resort stays in ********* and ******* to best address her concerns.
  
  Thank you again for contacting Club Wyndham.
  
  Warm Regards,
  
  ********************
  Better Business Bureau Liaison
  ********* Experience Specialist, Owner Resolution & Strategy

  Customer response

  04/04/2024

  I have been in touch verbally with Wyndham. They have agreed to reinstate points for the last two visits but have ignored any comments or concerns regarding updates/sales meetings.

  Customer response

  04/04/2024

  Most Recent Message

  Date Sent: 4/4/2024 8:11:45 AM
  I have been in touch verbally with Wyndham. They have agreed to reinstate points for the last two visits but have ignored any comments or concerns regarding updates/sales meetings.

• Initial Complaint

  03/15/2024

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I, *******************************, want to detail my recent experience with Wyndham, as a visually impaired individual. At 75 years old, with a visual impairment level of around 80%, navigating contractual agreements poses significant challenges for me. Within Wyndham, I have two contracts, one of which has been paid off, while the other is still active with ongoing financial obligations. At the most recent upgrade to my timeshare contract, which took place on December 12th, 2023. For the duration of the presentation, I made it abundantly clear to my sales representative, ********************** (phone #: ************, as she entered her number into my phone), and the individual with whom I signed the contract that I have a visual impairment. This was emphasized during the signing process when I expressed, "I cant read this contract." In response, the finance representative assured me, "Ill put my finger where you need to sign." Trusting their guidance, I proceeded with the signing despite not being able to read a single sentence in the contract. The entire contract was not read aloud to me, leading to several significant issues. It is evident that my inability to read the contract or associated documents has been exploited, resulting in significant implications.

  Business response

  03/21/2024

  CASE ID: ********
  

  RE: BBB Case#: ********,*******************************   
  

  DATE: March 21,2023
  
  
  BBB of ***************, Inc.
  Attn: ***************************, Consumer Affairs
  **************************************************************************
  ****************************************
  
  Sent Via Online
  
  
  Dear ********************:
  
  Thank you for contacting CLUB WYNDHAM.Listening to comments from our guest and guests is an important part of our ability to enhance the service we provide.
  
  A Better Business Bureau complaint was opened for the above-mentioned owner on March 19th, 2024. In the complaint, the owner stated, he is 75 years with a visual impairment level of around 80% and navigating contractual agreements poses significant challenges for him.The owner attended a recent upgrade presentation on December 12th, 2023, and advised the sales representative of his visual impairment. The owner stated he made a purchase, was assisted with the signing process despite the entire contract not read aloud to him and later discovered several significant issues.
  
  We regret to hear of *********************************** concerns and apologize for any inconveniences he may have encountered. An initial phone contact was placed on Mach 19th, 2024, to discuss the concerns presented and gather additional information. A follow up email was sent on the said day, and a response received with availability on March 20th,2024.
  
  During a phone conversation on March 21st,2024, ******************** provided additional information and concerns. While we take all complaints seriously, we review all complaints on their own merit to determine if the allegations alleged can be substantiated. Due to the concerns presented by the owner, a request was submitted for further research.
  
  Currently, the investigation is in progress and pending additional substantiation. ******************** will continue to work directly with the appointed Senior Case Specialist who will provide him the result the findings upon completion of the investigation. 
  
  Thank you again for contacting Club Wyndham.
  
  *********************
  Better Business Bureau Liaison
  Sales Experience, Owner Resolution & Strategy
  
  Wyndham Destinations
  *****************************************************************************

  Customer response

  03/22/2024

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *******************************

• Initial Complaint

  03/13/2024

  Complaint Type:

  Order Issues

  Status:

  BBB unable to locate business

  More info

  While we appreciate that you finally answered our demand for cancellation, we are curious as to why it took 8 months for Wyndham to deny us, even though we have been through a veritable Hades?It really doesn't make any sense to take so long, unless we are continuing to be treated poorly and lied to, just like the whole time we have been owners. When we wrote that we were told that this timeshare was tax deductible and that the representatives told us that our payments would be doubled, we meant it. Those are some of the things we were told before signing to get us to sign, Then we get to where the paperwork is and we are shown specific papers and not allowed to ask any questions. Now whether that is Wyndhams policy or not is irrelevant. It is what actually happened that matters and unless Wyndham is going to call us liars, we will be needing that termination of ownership and membership now.To take 8 months to respond to a letter is ridiculous and unsatisfactory. We know it takes a little time to respond to all the complaint letters Wyndham must receive but to be treated as we have is akin to how you treat someone who was just scammed. We gave 30 days before and here it is a year later and Wyndham has ignored us for long enough. Terminate the contract now because of the lies we were told to sign the contract.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩