Complaints

This profile includes complaints for Dynasty Vacation Club's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Dynasty Vacation Club

  773 S Kirkman Rd STE 101 Orlando, FL 32811-2046

• 

  Dynasty Vacation Club

  2415 Sand Lake Rd Ste L Orlando, FL 32809-7701

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/22/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On April 30, 2025 someone from Dynasty Vacation, called and offered a stay package for 5 adults. I asked over and over to make sure the package was for 5 people. He assured me it was. I confirmed the $300 payment via text. However when I got the email from them it said the package was good for 2 adults and 2 kids. On May 1, 2025, I reached out to Dynasty Vacations about this. I was told that it is not possible for 5 adults to stay in one room, it is only for 2 adults and 2 Kids. After talking for some time he offer me more stays. I told them that doesn't work for me and I don't want more stay, I just want a full refund. Once again I reached out to them on July 22, 2025 and spoke to *******. I asked him to send me a copy of the document that I signed. He sent me a new agreement but nothing with my signature. I told him to go through the call recording to see what was sold to me. Basically despite who is at fault this is a non refundable deal. I consider this a material change in the terms of the agreement and a misrepresentation of the service that was sold to me. I feel this is unethical and it is a SCAM.I am requesting a full refund of $300. I choose not to do business with this company. Thanks

  Business Response

  Date: 07/22/2025

  Thank you for your feedback. We have thoroughly reviewed your concerns and want to clarify a few key points.
  As stated during the recorded call, the package purchased includes accommodations for 2 adults and 2 children, which is standard for our all-inclusive offerings. Any additional adults would require an extra charge, and this was clearly explained and agreed to during the verification process.
  You later disputed the charge with your bank, and as part of the investigation, we provided the bank with a copy of the recorded call. After reviewing the evidence, your bank ruled in our favor, confirming that the package details were properly disclosed and agreed upon.
  We understand your frustration, but the package terms were made clear and the sale was completed with your authorization. While the package is non-refundable, we are still happy to assist you.

  Customer Answer

  Date: 07/29/2025

   
  Complaint: 23637092
  
  I am rejecting this response because:

  Thank you for your detailed response to my previous message regarding the booking for the stays with Dynasty Vacation Club.
  The package's functionality depends on accommodating five adults in the same room. This was a fundamental requirement, clearly communicated from the start.
  Although the package includes accommodation for 2 adults and 2 children, with extra charges for additional adults, the crucial requirement of accommodating five adults was not explicitly and clearly explained during the recorded call in a way that was understood or agreed to. Agreement to this was also not recalled during the verification process.
  The bank ruled in your favor during the dispute, which is recognized as frustrating for both parties. However, the primary concern stems from a misunderstanding regarding the inclusion of additional adults in the package and the associated costs, not a dispute of a valid charge that was knowingly authorized.
  Even though the package is non-refundable, there is still hope for a resolution that addresses the discrepancy in what was believed to be purchased and the actual charges. Potential solutions or options to move forward are open for discussion.
  Thank you for offering assistance, and a response regarding potential solutions is anticipated.

  
  Sincerely,
  
  **** Rovelwala

  Business Response

  Date: 07/29/2025

  Unfortunately, theres nothing more we can do, as your original purchase included 4 vacations, and we already added 2 extra as a courtesy. The all-inclusive stays only cover 2 adults and 2 children, with age limits varying by resort. Only the domestic vacations can accommodate all the adults in your group.

  Customer Answer

  Date: 07/30/2025

   
  Complaint: 23637092
  
  I am rejecting this response because: This is not what was sold to me. I'm truly very disappointed, I would really appreciated it if I can make a onetime exception and do a refund. PLEASE 
  
  Sincerely,
  
  **** **********

• Initial Complaint

  Date:05/20/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call in April of 2023 from a telemarketer saying they were running a promotion on vacation packages. They were offering 2 domestic and 1 international trips, for the price of $500. It sounded too good to be true, but they said the price was discounted because I'd be required to attend a mandatory time share presentation (I had done these before). The other details was that I'd have 5 years to use the package, and that I just had to let them know 30 days in advance which property I wanted to travel to so they could begin the reservation process. Fast forward to May first of this year, I finally have some free time to travel, and I reach out through their online form to book a trip to the *******. They respond back saying that not only do I need to be a single female to book a trip to the ******* (and most of their locations), but I also have to be 30 years old to stay at any of their locations by myself! I am a man, and I was 25 at the time I was first contacted, so I wouldn't even have been old enough to utilize the service within the 5 years, or at all due to my gender. None of this very important information was relayed to me when they were taking my money. I reached out to complain via email and text, and they don't respond. It is only when I write a complaint on ****** that they respond to that. They said they would extend the time I have to use my vacation, but I don't even want to do business with them anymore due to their dishonest and deceptive practices. I just want a refund of the original $500 payment, and to go our separate ways.

  Business Response

  Date: 05/20/2025

  Good afternoon,
  The package is non-refundable due to the deeply discounted rate you agreed to at the time of purchase. The age requirement for the presentation is between 30 and 75 years old. Since you do not yet meet the age criteria, weve extended your package for an additional 5 years so you can use it once eligible.
  In the meantime, we can offer you a vacation certificate that allows you to travel without attending a presentation. However, you would be responsible for the resort fee and taxes owed to the resort.
  If youd like to take advantage of the certificate option, please let us know.

• Initial Complaint

  Date:02/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Date of transaction 2/17/25. A gentleman called my wife's phone number, asked for me and identified himself from ******. My wife told him I was not home but I was indeed and listening to the conversation. He ended up talking her into buying a vacation package for $375. We were under the impression this was a Hilton vacation offer. He even mentioned at one point during the call that you must have some status with ******! Never during the call did they identify themselves as dynasty vacation club. It was not until after my wife had signed that we realized it was not Hilton. I called and spoke with someone named **** and he told me they do not offer any refunds and that we agreed to that. Part of my complaint is also that the contract does not have my name on it, as my wife's phone number and email address and her signature using my credit card. **** finally sent me the recording of the phone conversation but it is not the full recording obviously. It starts out with someone saying And I quote I'm calling you with some fantastic news. Corporate has submittedYou for a substantial upgrade today. Throughout the course of the call there is no mention of dynasty vacation club. They have refused to refund my money even though they did not identify who they are, you alluded to the fact that they were ****** and the recorded line does not have the beginning of the phone conversation. I would like my card refunded the $375. This company is definitely deceitful. I would attach a copy of the recording but your system will not except that file.

  Business Response

  Date: 02/25/2025

  Good morning,
  Your refund request has been denied for the following reasons: During the call, our agent clearly mentioned the resorts included in the packageDreams, Secrets, Sandos, and Breathlesswhich you acknowledged. Additionally, Dynasty Vacation Club was explicitly mentioned on the call, which is why we have provided the recording.
  Furthermore, the text authorization clearly states Dynasty Vacation Club, and all contracts signed by your wife also specify Dynasty Vacation Club. The list of resorts included in the promotion was emailed to you, outlining all the resorts we offer. Given this, there is no basis for confusion with ******, as all documentation and communications clearly state Dynasty Vacation Club.

• Initial Complaint

  Date:01/24/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dynasty Vacations is a scam. They take $600 up front and promise 3 vacations. Yet it's impossible to get a booking. Not online, by phone, email, or text. Very scammy.

  Business Response

  Date: 01/27/2025

  Good afternoon, we were surprised to receive your complaint, as our last communication with you via text on January 8, 2024, indicated that you would review the resorts we offer and check flight prices. We have attached the text conversation for reference. Additionally, we emailed you the reservation form, and our records show that you have not called us at ************** since December 30, 2024, when we spoke for 14 minutes. The call log for that conversation is also included in the attachments.
  Your claims are inaccurate, as evidenced by the provided communication records. We wish the BBB would share this information publicly so that potential customers can see the facts and avoid any misconceptions caused by false complaints. Please get back to us with your chosen location so we can proceed with booking your vacation.

   

  Customer ****************** is Open 11am to 5pm EST.  Monday to Friday. Our customer service number is ************** and you could leave a text after work hours and the following day we would respond. 

• Initial Complaint

  Date:01/10/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  January 9, 2025, **** called from Hilton Vacation Packages to sell me a vacation package. I said call back when my wife is home. January 10, 2025 he calls back and states theyre Hilton vacation packages and then when we agree verbally to be transferred to confirm our information. My wife and I asked about ****** Tulum and he said yes we offer that, and come to find out, they do not. Its criminal how they lie about the simple things. Anyways, when we are asked to confirm our Information, they had messed up my email and it was never sent over the confirmation info. They tried to text it and make it right but its not accurate and they lied about the resorts offered. I told them also, because I am active duty military (when they tried to offer me other resorts) I said I wont be able to go and those arent the ones I desired. They lied about who they were. They didnt disclose they werent Hilton affiliated. I never formally signed the sales sheet either.

  Business Response

  Date: 01/13/2025

  Good afternoon,
  After reviewing the call, at no point did the agent claim we are Hilton or that we offer **************. Your wife mentioned that you both were looking to travel to ***** and had considered ******************. In response, **** clarified that we offer other resorts in ***** and ************. The website, ******************************, was provided during the call, and it was clear this was with Dynasty Vacation Club.
  The reason for your cancellation request via text was due to incorrect email information. We responded asking for the correct email, but you declined to provide it. Despite this, we sent the details to both ************************* and ************************ Additionally, the text authorization clearly states Dynasty Vacation Club, along with our operating hours and website, leaving no room for confusion with ******.
  You also claimed the documents contained incorrect information, but when we attempted to contact you to resolve the issue, our calls were avoided. Due to these reasons, the refund request has been denied, as you were fully aware that all sales are final and that this package is with Dynasty Vacation Club.
  You are welcome to book at any time using our website or by calling us at **************.

  Customer Answer

  Date: 01/14/2025

   
  Complaint: 22795985
  
  I am rejecting this response because:

  The conversation with **** on Thursday, he introduced himself with being with Hilton Grand Vacations, then Friday, the emails are still wrong and you can hear in the voice recording we both have, I spelled it out.  I haven't received a single email.  *************** or ****************** aren't my emails, at all.  

  I am not sure why this has to be drug out over $470.  If your company needs it that bad, then I am not in the mood to argue.  

  
  Sincerely,
  
  ******* ******

  Business Response

  Date: 01/15/2025

  That is incorrect. At no point did he introduce himself as representing Hilton Grand Vacations. If that were the case, why would you respond with "yes" to the text authorization, which clearly states Dynasty Vacation Club? We also sent you a text to verify the correct email address, but it was unnecessarily turned into an issue, even though typing mistakes can happen when inputting information into the system. Additionally, the contract was provided to you via text, which you clearly received since you attached it here. When you're ready to book, feel free to call us or fill out the booking form on our website.

  Customer Answer

  Date: 01/23/2025

   
  Complaint: 22795985
  
  I am rejecting this response because:

   

  you failed to mention The phone call from the previous day and when he promised us you did have the Hilton Tulum  

  
  Sincerely,
  
  ******* ******

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call on November 28th, 2022 from Dynasty Vacation Club offering discounted rates on two trips to use over the next five years. My wife and I were interested and asked for where we would be able to go. We selected ********** and ***** as options as our kids are French speaking and that was the only option we were interested in, which they said was no problem. A couple weeks ago, I tried booking ********** and was told that they have a 'difficult' relationship with the resort and may not be able to arrange it. The resort would not agree with the dates we selected (dates our family can travel 4-5 months from now), so we gave up on that plan. Today, I tried to make a booking for ***** and was told that they do not have a Paris option. I asked them to refund my money if they cannot provide what was promised and agreed upon, but they responded that it is non-refundable. I understand that some things are non-refundable, but they sold me on promises of being able to use what I paid for trips to ********** AND *****, and they have failed to do either in an acceptable manner. At this point, after the experiences I have had with them, I want them to refund what I paid as they are not living up to their promises. Typical bait and switch scam where they trick people into paying upfront and then they cannot deliver.

  Business Response

  Date: 10/22/2024

  Good morning, as mentioned, we can book your trip to **********, but availability is confirmed only after we submit your reservation request. Their booking system works on request, so once we send it in, they'll either confirm availability or offer alternative dates. Regarding France, when you purchased the package, we were booking for *****, but due to multiple negative reviews about the resort, we stopped offering it. Your package wasnt locked to ******, unlike **********. We did send you a list of available locations. Alternatively, we can offer a vacation certificate through a third party for France, but you would be responsible for the resort fee and tax. Let us know if you interest in the vacation certificate. 

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I took a call from a telemarketer representing Dynasty Marketing Group/ Dynasty Vacation Club in 2022. The offer was for a 5 or 7 day stay for 2 at one of the facilities Dynasty offered - world wide. It included locations in ******, amoung others. I was interested in a lodge on ***********, south of ******, in *******. The offer was to remain valid for a period of 5 years and the arrangements could be made at with appropriate notice at any time. I paid 600 USD to ************** 2024, I send an email to (Dynasty Marketing Group ******************************************* in order to begin arrangements.I was informed by email that the company no longer offers stays internationally.The company has subsequently offer several holiday locations that are in the *** - but these have been quite ordinary motels and similar - the the up scale resort facilities of the type they promoted to me, and which I believed I purchased.Subsequently, I have recieved two other phone calls for an company representing themself as connected to Dynasty asking why I had not utilized the offer. When I asked for a written offer, the caller hung up. The phone number is ******************.I am identified by the company by my email address: **********************

  Business Response

  Date: 10/08/2024

  We have already contacted the customer to explain the package and reviewed all the details with them over email and on the phone.

• Initial Complaint

  Date:09/25/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  July 17 is when I first encountered this fraud company. I had specific vacation dates (Aug 3-7) and had already booked a flight for my son and I to ***************. Over the phone AND via messenger on FB I was confirmed and guaranteed those dates at a specific resort ****************. A week before the trip, I still had no confirmation or information from the hotel so I called. Not only had they not heard of me but there was NO reservation with that vacation group at all! I called dynasty as they scrambled to try to find somewhere for me to go telling me the reservation was pending (which you are able to cancel a reservation until its confirmed) and they accidentally gave me the wrong number and vacation group. Whole time Im thinking we are set because Ive already paid and the dates and hotel have been confirmed. Again I already had a flight. I would not have paid for any HYPOTHETICAL vacation with it being a week out. I was CONFIRMED before I paid for it. The *****, fraudulent contract is a complete bait and switch. You sign it and then get the real deal after the fact. I didnt get what was promised for the money I paid. Ill continue to dispute the charge and take it to small claims. They are incredibly unethical!

  Business Response

  Date: 09/25/2024

  The resort had your reservation ready for confirmation, but the final step required you to complete the verification process, where they would call to confirm your stay and your attendance at the tour. We also provided you with their phone number so you could reach out directly to finalize the process, but you declined to do so. Normally, the standard procedure for these promotions requires 45 days' advance notice to book, but since your trip was only two weeks away, we expedited the process for you. However, when it was time for the resort to contact you or for you to call them, you refused, and as a result, the reservation could not be completed.

  Customer Answer

  Date: 09/25/2024

   
  Complaint: 22336084
  
  I am rejecting this response because: this information is false! No one tried to contact me. Dynasty told my bank that I missed the call. Now they are saying I refused the call or wouldnt wait. I called the hotel myself. They had never heard of me. Dynasty was trying to buy time to find somewhere for me and my 9 year old to go last minute because they actually hadnt confirmed anything at all! Again, if I was traveling soon, I wouldnt pay for something without a confirmation. Their response is a contradiction, if they knew I was traveling soon, why would I WAIT to confirm anything at all? What about their 45 day policy?  Please take responsibility for your fraudulent, misleading practices. I paid for what was CONFIRMED and that was not delivered! How could I trust a company like this to move forward? Im requesting a refund and next step is litigation. 
  
  Sincerely,
  
  K ********

  Business Response

  Date: 09/30/2024

  The reason for the deeply discounted price is the requirement to participate in the presentation. The resort will contact you directly to confirm your attendance for the tour, and we provide your phone number to them for this purpose. We also send a recording of the call to your bank to demonstrate that we fulfilled our part of the booking process. As of today, the dispute is still ongoing, and we cannot process a refund until it is resolved, as the dispute was reopened.

  Customer Answer

  Date: 10/01/2024

   
  Complaint: 22336084
  
  I am rejecting this response because: again. No one pays for a hypothetical vacation they already have a flight booked for. This had nothing to do with the presentation as I had no problem attending. Nothing was pending ********* had never heard of me. The vacation group never heard of me. I called them a week out from my vacation. I spent an additional $700 booking a new vacation as Id already had everything else squared away. I am requesting a refund again because I did not receive what I initially paid for as they tried to host me at any resort they could find last minute. Is the business agreeing to the refund if I discontinue the dispute? 
  
  Sincerely,
  
  K ********

• Initial Complaint

  Date:08/27/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a package from dynasty vacation I have a list of places that I can go to you have to book within 30 to ************************************************************************************************************************************************************ on hold for about 30 minutes then hung up and that I received a email the email stated that the booking would take place but I would need to provide a $100 24 hours in advance before I book and after the presentation they will give me a **** card that has $150 on that **** card I called in to speak with a supervisor and ****** stated that she was a supervisor and stated to me that the vendors have changed their policies therefore this is the action that is taking place I argue with ****** for a moment let her knew that that was not in my contract and ****** disconnected the line and blocked my phone number from being able to call as a business I don't understand how that is possible for my phone number to be blocked from that business shortly after my number was blocked I received a text message stating that they missed my call and if I need it anything I could text them this is so unprofessional I would like my money back as soon as possible

  Business Response

  Date: 08/27/2024

  *****************************, you were never blocked. We sent you a text letting you know that we missed your call, and when you tried calling back, all of our agents were busy assisting other families. If you had been blocked, we wouldn't have been able to communicate with you via text. During your call with ******, you were disrespectful, but at no point did she block you. Once an agent was available, ******* reached out to you and provided a list of locations we offer. The deposit is simply a way for the resort to guarantee your attendance, which is why theyre offering an additional $50 once you attend. This issue has been resolved, and you're now booking your trip, but please refrain from insults, as we are short-staffed.

• Initial Complaint

  Date:08/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello,Dynasty vacation club called me & told me about a vacation to Mexico & also gave me discount, but I said I need to think about ****** will get back to you..But they went ahead & charged my bank account which is very fraud.I called & told them to refund my money but they refused!Now I have to fight with them, which I do not want to do that.. I asked them politely.Can you help get my money from them please?Thank you

  Business Response

  Date: 08/06/2024

  ***** purchased a vacation package from Dynasty Vacation Club on July 31, 2024, via a ******** ad. The package includes two all-inclusive trips, each lasting 5 days and 4 nights, for $498. ***** agreed to the purchase and provided her card ending in 2869. To finalize the sale, ***** needed to reply "Yes" to a text authorization, which she did using her cell phone number **************.
  
  ***** requested to review the contract to ensure everything was correct and to know the details of the resort fee and tax for the *******, which were confirmed to be $29.99 per night. She agreed and signed the contract. All the claims ***** has made are false because she agreed to the purchase and was informed that a refund would only be possible if the trip could not be booked. She agreed and was ready to travel.
  
  Yesterday, ***** messaged us stating she had a family emergency and requested a refund. We informed her that the package is non-refundable but that she has 5 years to book her trips, allowing flexibility for unforeseen circumstances.