ComplaintsforQuick Transportation
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Complaint Details
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Initial Complaint
07/15/2022
- Complaint Type:
- Product Issues
- Status:
- Resolved
Had elderly family fly in for visit to MCO. They took a taxi using quick cab to our address. He was shown a piece of paper with the address on it and told verbally. The taxi driver missed the exit, then continued to drive them 35 miles to a completely different address. Instead of fixing the mistake and taking them to the correct address, he took them to McDonald's on I drive at their request because he could not find the correct address and this felt like a place he should hopefully know. The taxi driver then continued to tell them my grandmother and aunt would be charged for ALL time in the taxi as it took over an hour and a half. He changed the price multiple times. I videoed everything once I got to the McDonalds and have the video evidence of him stating he knew the original address was approximately 11 miles from the airport as well as he knew the total would be less than 60$. We finally paid 100$ to get him to leave and after looking up "what to do" on google. He quoted prices from 100$ to $160. His. Meter stated 126$. However this was him driving an additional 20+ miles one way away from our apartment. After googling this company I've noticed some other posts like this. They are taking advantage of tourists and several complaints regarding elderly. The video is 9 minutes long and would not load on here. Please contact for video.Business response
08/03/2022
Business Response /* (1000, 5, 2022/07/31) */ Hello, Quick Cab acknowledges your complaint and would like to resolve your issue; however with our large fleet of vehicles and drivers we will need some additional information to help us with our internal investigation. Would you please provide us with the day/date/time of the transfer, form of payment and copy of receipt, driver's name and vehicle number. You stated you took video of the interaction, if you would also forward that to us. All information can be sent to [email protected] Thank you! Consumer Response /* (2000, 8, 2022/08/01) */ (The consumer indicated he/she ACCEPTED the response from the business.) I have emailed the business and will await a response
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Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.