Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/10/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from Premier Resort Services, LLC around April 3, 2025. I was informed I had 6 available weeks that I could sell because they claimed they had corporate businesses ready to book. She said they would be paying at least $1600 per week. The activation fee of $1995. They guaranteed the sale. I called after the 90 days and received an email offering to continue my listing with no extra charge. I called again today, Julu 10th, 2025 for a refund since I feel as though I am being scammed. They are refusing to refund.

  Business Response

  Date: 07/25/2025

  We are writing to inform you that we have spoken with the client regarding their complaint and have reached a satisfactory resolution. The matter has been addressed directly with the client, and we consider the issue resolved.

  Customer Answer

  Date: 07/29/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***** ******

• Initial Complaint

  Date:07/09/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was called by a phone number with "Wyndham" in the title so I answered it since I own with Wyndham. It was Premier Resort Services and they told me about a fantastic offer for me to allow them to rent my unused RCI weeks. I was told I have six weeks to use and since I was not going to use them I went along with it. They charged me $300 for each week for a total of $1800. This call and charge was on Feb 13, 2025. They told me they guaranteed me success by May 13. I heard nothing. So I called on May 19 at 0921 CST and was told I missed the 90 day period and my rooms were not rented but I could hear other sales people in the background selling the same offer to others even after they did not rent my units. After my discussion they agreed to "market" my rooms for another 90 days. I have heard nothing from them. I have repeatedly called them on May 21, June 23, June 24 and June 25. They refuse to talk to me or refund my money. I have all of my calls documented with who I talked to or left messages with and when I called. I was sold the weeks by ****** ******** and ******* *****, now when I call back to the numbers given me when I signed up I am repeatedly told they have never heard of these people. I would like a full refund of my $1800 and for them to never call me again. I have left messages with ******* and she says she is just an admin and can only answer calls and take messages. I have also talked to ****** ****** who was very rude, and ****. Every time I call there is a message saying this call is being recorded and I wish someone had the money to take them to court and fine them heavily to prevent this scam from happening to other people. I should have known this was too good to be true but I guess I am too trusting. Thanks for your help in getting my $1800 back. I have attached my introductory email from Premier Resort Service.

  Business Response

  Date: 07/30/2025

  We are writing to inform you that we have spoken with the client regarding their complaint and have reached a satisfactory resolution. The matter has been addressed directly with the client, and we consider the issue resolved.

  Customer Answer

  Date: 07/30/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** Newton ********

• Initial Complaint

  Date:07/02/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Someone from Premier Resort Services claiming they will from ******* called me stating that if I locked in 6 weeks of rooms at $299 a week. They will sell them and I will receive up to $1800 dollars for each week and I would recieve the profit. This transaction was done on 5/01/2025 and showed on my statement on 5/02/2025.

  Business Response

  Date: 07/16/2025

  We have spoken with the client and successfully resolved the issue. Please update the file to reflect that the matter has been resolved and close it out accordingly.

  Customer Answer

  Date: 07/16/2025

  I have spoken to Premier Resort Services and they have corrected the issue.

• Initial Complaint

  Date:07/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Apr 3, ******* ***** was contacted by Premier Resort Services via phone, offering a partnership with *** in marketing/renting properties that supposedly were deposited with INTERVAL ************************************ has stated that they do not offer any such free weeks to any parties. ******* was impressed with the authoritative statements made by the caller. He was told that he could realize a profit of $8000 this summer . He did not have a copy of the contract with *** because he has Adult Macular Degeneration and does not read, therefore was not able to use the computer to which the email document was sent. *********** has since provided him with a copy of the signed document. *** has this signed document and a recording of ******* and ****** ***** agreeing to what ******* now believes is a scam. ******* was heavily pressured over a two day period, including 3 separate phone calls, convinced and cajoled to charge $2240 to his **************** card. When he realized that this was an untruthful offer, he asked *********** to withhold the payment to *** and has asked PRS to refund/retract that amount. *** refuses to consider this request , stating that an agreement was signed. On 6/24 PRS Representative ****** haughtily refused *******' phone refund request and hung up on him.This whole scheme that is promoted by *** is based on the falsehood that ******* ***** is eligible for 6 free resort weeks that will be marketed to corporations and private entities wishing to attend conventions and conferences as employee incentives. ******* made this decision after being subjected to heavy pressure over a 2 day period. Some would say that being 87 years old placed him in a vulnerable and naive position.

  Business Response

  Date: 07/18/2025

  We are writing to inform you that we have spoken with the client regarding their complaint and have successfully resolved the matter to the clients satisfaction.
  Please update your records accordingly and consider this case closed.

  Customer Answer

  Date: 07/22/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******* *****

• Initial Complaint

  Date:06/30/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/8/24, I was called by a salesman for Premier Resorts. His name was ******* *******. He said I had 6 weeks of Getaway time share availability to rent out to corporations. He said he had already had interest in my weeks and could rent these for $1500 to 1800 per week. I had to sign a contract and pay $2,495 for this service. The implication was that is was a done deal. I would easily be able to rent these weeks out. There was a demand. There would be a phone number I could contact him or the company. A monthly newsletter. It all sounded legit. Since then, I have not heard from anyone. I received a couple of newsletters and then they stopped. When I have called, I usually have only been able to leave a message. They have not returned my phone calls. The few times I been able to talk to a person, they claimed they called me back. I never received a message and their phone number never appeared on my phone. So it would appear they simply wanted my $2,495 and they were done with me. I would like a full refund.

  Business Response

  Date: 07/10/2025

  We are writing to inform you that we have been in contact with the client and have successfully resolved the matter to the client's satisfaction.
  

  Customer Answer

  Date: 07/11/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****

  Customer Answer

  Date: 07/11/2025

  It's interesting that Premier Resorts responded to this and offered to pay me a partial refund. I had specifically asked for that from the company itself and they said they would not do this. After looking at the BBB site and reading the many complaints filed against Premier Resorts and seeing that they all seemed to have a resolution, I proceeded with my complaint. 

  I believe I would not have received this resolution on my own. 

   

  BCovey

• Initial Complaint

  Date:06/26/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from Premier Resort Services, LLC, in March of 2025. They claimed that I had 6 available weeks that they could rent out on my behalf. According to the representative, they had customers waiting for inventory because they had seminar attendees awaiting suitable property. They also assured me that renting out my property would be almost immediate once the agreement was finalized. They assured me that I could receive $1800 per week if I was willing to pay the fee of $2499. According to the representative on the phone, the entire process would be completed within 90 days. As the 90-day **** approached, I became concerned and started calling the company and receiving a completely different answer. On repeated phone calls, they say that the minimum turnaround time was 90 days and that at each 90-day ****, I would have to communicate that I wanted to remain in the program. They also denied ever telling me that they had customers waiting for inventory. They continued by telling me that I agreed to everything they said when I signed the agreement form. To be clear I was on the phone with them as they explained the agreement form. They DID NOT read and or explain the agreement form in the manor that it is accually written. I have asked for a refund and have been denied. I would like nothing more then this company to fullfil there portion of our agreement by renting out my timeshare weeks. However, after the misrepresentation and denials on their part I feel like this company is scamming timeshare owners and holding out until they forget to renew at the 90 **** leaving people with no timeshare weeks, no return, and no refund of initial investment.I have no interest in complicating anyone's life or business. I want either my properties reimbursed at the rate I was promised now, since they have exceeded the promised 90-day timeline, or an immediate refund.

  Business Response

  Date: 07/08/2025

  We have resolved the complaint with the client to their satisfaction. The matter has been addressed and closed. 

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/25/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by *** in January 2025. The person claimed to be a person working for ***, a company I do have contracts with, offering to resell my unused vacation weeks. They transferred me to someone else making it seem really official, when they said they were actually PRS. I entered into the agreement with ***, and they have failed to uphold their end entirely. *** violated their own service agreement, constantly stringing me along, and failing to provide information required of them on the service agreement. I have contacted them repeatedly and get sent to voicemail, I left a complaint two months ago that was meant to be escalated to management, I never received a call back, and am constantly told to call back. I tried handling this civilly, without involving the BBB, but *** has left me no choice. I want my money back.

  Business Response

  Date: 07/08/2025

  We have resolved the complaint with the client to their satisfaction. The matter has been addressed and closed. 

  Customer Answer

  Date: 07/08/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  **** ******

• Initial Complaint

  Date:06/24/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by this company and told they were working with ************/***. I paid them $1596 to buy my Extra Vacation Resorts and rent them for $1800ea ch. I was supposed to get the money from them by June.I have not received anything and I just spoke to Club Wyndham/*** and was told that my Extra Vacation Weeks had not even been purchased, so they could not be rented. I would like to get my money back 9with interest if possible, and report this company as a SCAM, fraud and liars.

  Business Response

  Date: 07/07/2025

  We have attempted to contact the client regarding their concerns. We have reached out via phone and left a voicemail message, but unfortunately, we have not received any response from the client at this time.
  We remain committed to resolving this matter and are available to speak with the client at their earliest convenience.

  Customer Answer

  Date: 07/15/2025

   
  Complaint: 23512108
  
  I am rejecting this response because: The business has not left me messages. They responded to my email with a very generic response. They did return a call once and left me a number to call back, and when I spoke to someone they told me they are still working on it, which is not true because they have taken my money and *** says that they have not purchased any of the weeks which I paid them to buy and resell
  
  Sincerely,
  
  **** ********

   

  below is they email they send me - they have sent the identical email every time i call or email them for the last few monhts. - I want a refund or a sale, it has been almost 5 months and they said it would be 3 months.

   

  From: PRS Gmail <*******************************>
  Sent: Friday, June 13, 2025 11:54 AM
  To: *********************************
  Subject: Premier Resort Services Monthly Letter
  
  
  
  Dear **** ********,
  
  
  
  
  I hope this email finds you well. We wanted to touch base regarding your timeshare advertisement
  and provide you with an update on its status.
  It has been approximately 90 days since your timeshare advertisement was listed, and we
  understand that you might be eagerly awaiting offers. While we havent received any offers as of yet,
  please rest assure that weve been actively working on promoting your property to potential buyers
  and/or renters.
  Our dedicated team has been diligently marketing your timeshare, utilizing various advertising
  channels to reach a wider audience. We are optimistic that with our continued efforts, we should
  start receiving inquiries and offers on your property moving forward.
  In appreciation of your patience and trust in our services, we are pleased to inform you that we will
  renew your timeshare advertisement for the next 90 days at no cost. This extension will give your
  property additional exposure and more time to attract potential buyers and/or renters. Please be
  sure to reach out to a customer ******************** representative by phone or email to request your free 90-
  day extension so we may continue to work hard on the marketing and advertising of your property.
  Once your timeshare receives an offer, you will be among the first to know. You can expect to
  receive both an email notification and a follow-up phone call from our experienced team to discuss
  the details and guide you through the next steps.
  In the meantime, you also have access to our other travel-related services.Since we are licensed
  travel agents, we can help you plan and coordinate any travel-related tasks for yourself or family
  members. Our customer service department is exceptional at navigating the internet to find you the
  right information to make your next trip the best trip yet!
  If you have any questions or if there are any specific updates or changes youd like to make to your
  advertisement, please do not hesitate to reach out to us. We are here to assist you and ensure that
  your timeshare property is as attractive and marketable as possible.
  Thank you for choosing Premier Resort Services to assist with the marketing and advertising of your
  timeshare sale and/or rental. We appreciate your trust in us, and we are committed to delivering the
  best possible outcome.
  We genuinely appreciate your business, and we look forward to helping you achieve a successful
  outcome for your timeshare advertisement.
  Warm regards,
  Premier Resort Services
  **************** Team
  ************
  ************************************************************

  Customer Answer

  Date: 07/15/2025

  I just called again and was able to get the call elevated. I spoke to someone who told me she could not help me because I already contacted the BBB and that it could end up hurting me getting a refund. I also see this company has had their license revoked and has 58 complaints.

  She said they did own the weeks and had been marketing them and that after ******************************************************** however, I spoke to someone after the date she said they were reverted and they told me the listing was still active and they are still working on selling the weeks.  They are supposed to have someone call me back from the mediation department either today or tomorrow and I am not sure if it will happen, and I will look for the call. Very shady practices.

   

   

  Customer Answer

  Date: 07/16/2025

  I have been in contact with the company and we have reached a resolution.  I would like to accept this resolution and marked it as closed.

  Business Response

  Date: 07/16/2025

  We have been in contact with the client and have come to a satisfactory resolution regarding this matter. Please consider this case resolved and proceed with closing it out accordingly.
  Thank you,

• Initial Complaint

  Date:06/13/2025

  Type:Customer Service Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a call from **** with Premier Resort Services, LLC on January 20, 2025. She claimed that through my timeshare and *** I had 6 available weeks that I could sell because she claimed they had businesses waiting to book weeks for events. She said they would be paying at least $1800 per week in exchange for my activation fee of $2499. She said she guaranteed they would sell because she had clients waiting for them and said she would call every year to do this very same deal with us. I was told a cashiers check would be mailed to me in 90 days. I called after the 90 days came and they offered to continue my listing with no extra charge since they hadn't sold, yet. I called again today, June 13th, 2025 to ask for my money back since clearly this is some sort of scam and they refuse.

  Customer Answer

  Date: 06/13/2025

  I would like to close my complaint. All issues have been resolved with Premier Resort Services.  Thank you.

• Initial Complaint

  Date:06/12/2025

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 4/032025 I was was contacted via phone from premier resorts services about selling my time share weeks for profit. I was asked to send $1995 that day and would make $6-7,000 in 60 to 90 days. I have tried calling to discuss this issue as I have heard nothing and I get no answer when I call. I just need my money back!!

  Business Response

  Date: 07/07/2025

  We are writing to inform you that the issue regarding this complaint has been successfully resolved to the clients satisfaction.
  We have spoken directly with the client, and both parties have reached an agreement. We appreciate your assistance in facilitating this matter and are pleased to have come to a positive resolution.
  

  Customer Answer

  Date: 07/07/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ****** *****