122 Customer Reviews
- Date
- Highest Rating
- Lowest Rating
Review from Bronson H
1 star02/26/2024
Signed up for a 1-year service with Massey at one year 3 months I get a call saying that they have been servicing my address when I was not home and that I owed them another $100 and they needed payment immediately. I did not sign up for a reoccurring bill nor did I ask for service to be continued they just decided I owed them money complete scam. Horrible peopleReview from Jim M
5 stars02/20/2024
*********************** did a very good thorough job on our quarterly pest services. I am very pleased with ****'s performance and customer interaction.My usual interface with Massey is to the ********* , **. office where **** is my contact. **** handles every need I have for the bundle of services in place for my home. Thank you to both **** and ********************************
Massey Services, Inc. Response
02/21/2024
Hello ***,
Thank you for taking the time to share your positive experience with us. Customer satisfaction is very important, and we strive to exceed expectations of our customers every day. We have forwarded a copy of this to our Corporate Headquarters to ensure *************** receive the recognition deserved. Thank you for allowing us the opportunity to serve you. We appreciate your business. Thank you, have a wonderful day!
Thank you,
Massey Services Customer CareReview from Edward C
1 star02/02/2024
I am just adding on to the negative comments about this company. I havent really had a bad experience with them as a business and service . However, the customer ********************** is poor and the management is often clueless in its businessright hand often doesnt know what the left hand is doing.Ive tried reaching out to the ** I worked for to help me with me problem that I am havingwith no response back. I worked for this company for one month last year and still have not received my W-2. I have called the customer ********************** numbers and never have spoken to a live person.Ive been transferred over and nobody in that department ever picks up the phone. I leave message after message and nobody calls back.Review from Lisa G
5 stars01/26/2024
I have used Massey's termite protection service for several years. It is evident the staff at my service office is committed to the protection and satisfaction of their customers. I communicated a concern I had about an issue and they immediately took the necessary measures to ensure my concerns were addressed. The technicians are courteous, knowledgeable and thorough, and the Service Manager, ************* is very pro-active and a true professional. I feel confident that Massey strives to provide best service and to live up to their guarantee and am very satisfied with the results so far.Massey Services, Inc. Response
01/29/2024
**************,
Thank you so much for taking the time to share your positive experience with Massey Services. We greatly appreciate your kind words and are delighted to hear that you have had a satisfactory termite protection service over the years.
Our team at Massey Services is dedicated to ensuring the protection and satisfaction of our valued customers, and we are thrilled to know that you found our staff, technicians, and Service Manager, **************, to be courteous, knowledgeable, and proactive.
Your feedback is a testament to our commitment to providing the best service possible, and we are pleased to have exceeded your expectations. If you ever have any further questions or concerns, please do not hesitate to reach out to us.
Once again, thank you for choosing Massey Services. We look forward to continuing to serve you and appreciate your trust in our services.
Best regards,
Massey ServicesReview from Wajahat B
1 star01/22/2024
Destroyed my brand new lawn and blamed it on too much watering then too little watering then too much sun and everything in between...they are great on commercials but their technicians are ill informed and don't know how to treat the grass....they are the worse and I've gotten confirmation from others that they destroy lawns ..please go to the small vendors and avoid Massey at all cost... because of them I now have to replace a new lawn (6 months after installation of brand new grass)Terrible company!!!Massey Services, Inc. Response
01/23/2024
Good evening,
Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience.Please provide us with your property address to ensure your concerns are addressed and resolved as quickly as possible. Our email address is ********************************** Someone from our Corporate Headquarters will contact you, we look forward to your reply and assisting. Once again, our apologies.
Massey Services Customer Care
Review from Carol L
1 star01/19/2024
I have an irrigation agreement with Massey. My sprinkler system has had a leak since Oct and the issue has still not been resolved. I have water running from my lawn that is flowing down the street. I have made every attempt to get this repaired over the past few months. First, the technician reported it was not the sprinkler leaking. Second, the general manager's observation determined it was my neighbor's sprinkler leaking and I should notify them. Third, the technician came back out again and I was advised to turn my sprinkler off for 2 weeks and he would be back to follow up. Water continued to leak on my yard and along the street. Two weeks later he returned and reported it wasn't my sprinklers that were causing the water leakage. After that, the general manager came back out to observe and determined it was my sprinkler and not the neighbor's. I then called the *********** to determine where the leak was actually happening. The water ***** determined it was reclaimed water leaking and it was my irrigation system. The water ***** worker turned the water off from the street to stop the water from leaking on my yard and along the street. On that same day, I called Massey to report that it was reclaimed water and the water ***** turned the water off from the street to stop the water from leaking. Massey could not schedule an appointment until 9 days later. On day of appointment, Massey technician was a no call/no show. I called Massey that day to notify them and reschedule appointment, they were only able to reschedule an appointment 9 days out. During that phone call, I expressed my unhappiness with the service I have been receiving. Once again, on the last rescheduled appointment the technician was a no call/no show. I called Massey but there was no answer /no option to leave message for no call/no show. In the meantime, my sprinklers are still turned off and no attempt has been made to repair them. I'm upset I have been paying for a service I'm not receiving.Massey Services, Inc. Response
01/20/2024
Good morning, *****,
We sincerely apologize for the ongoing issues you've faced with your irrigation system, and we understand the frustration this situation has caused. Your feedback is crucial to **, and we want to assure you that we take this matter seriously.
It's disheartening to hear about the multiple attempts to resolve the leak issue and the inconvenience caused by the misdiagnosis. We acknowledge the importance of a timely and effective resolution, and we regret that our service has fallen short of your expectations.
The **************** will be reaching out to you shortly to investigate the details of your case thoroughly. We understand the urgency of the situation and the impact it has on your property. Our goal is to address your concerns promptly and work towards a satisfactory resolution. Your input is invaluable as we aim to improve our processes and prevent similar issues in the future.Once again, we appreciate your patience as we work to resolve this matter and ensure you receive the level of service you deserve.
Thank you, Massey Services Customer Care
Review from John O
1 star01/15/2024
Not much different than those below. I emailed and called explaining that I wasn't getting my services. The rude lady said well sir, they were there. That's bs, I work from home m-f so t never saw them What's more, the service was also for the inside; when did they ask to come in!? Never! Then they are supposed to clean off the wasp nests on house. Funny how I had to pay someone to pressure wash the house the other day because of wasp nests.I don't plan on using this service again. They only take my money and provide no service. For me, it brings into question if they actually did the other services... Grade: FMassey Services, Inc. Response
01/16/2024
Dear ************,
thank you for reaching out and sharing your concerns with us. We sincerely apologize for the dissatisfaction you've experienced with our services, and we understand the importance of addressing these issues promptly.
Your feedback is crucial to us, and we take your comments seriously. We want to assure you that providing exceptional service is our top priority, and we are committed to rectifying the situation to meet your expectations.
To thoroughly investigate and resolve the issues you've raised, we would like to connect you with a dedicated representative from our *********************** team. They will work closely with you to understand the specifics of your situation, address any concerns about the services you've received, and ensure that your future experiences with us meet the highest standards.
Please expect a call from our Corporate's representative team.
We genuinely appreciate your patience and the opportunity to make things right. Rest assured; we are committed to providing you with the exceptional service you deserve.
Warm regards,
Massey ServicesReview from Daniel D
1 star01/13/2024
Their satisfaction guarantee program is a joke and they dont honor it. Lawn looks terrible. Repeated attempts to straighten out their billing errors are still in limbo. Save your money!Massey Services, Inc. Response
01/15/2024
Dear ******,
We appreciate you taking the time to share your feedback about your experience with Massey Services. We are genuinely sorry to hear about the challenges you've faced, both with our service and billing process.
Your satisfaction is our top priority, and it's disheartening to learn that we have fallen short of your expectations. We understand the importance of honoring our guarantees and addressing billing concerns promptly.
To thoroughly investigate and resolve the issues you've raised, we would like to connect you with a dedicated representative from our *********************** team. They are committed to working closely with you to understand the specifics of your situation, address any concerns about our satisfaction guarantee program, and rectify billing discrepancies.
Please expect a call from our *********************** representative. If there's a preferred method of communication or a time that suits you best, please let us know, and we will accommodate your preferences.
We sincerely apologize for any inconvenience you've experienced and thank you for providing us with the opportunity to make things right. Your feedback is invaluable to us, and we are committed to ensuring your concerns are addressed comprehensively.
Warm regards,
Massey ServicesReview from Cindy P
1 star01/10/2024
New customer who hired ******************** for mo pest services and to diagnose an irrigation problem. The salesperson told me I likely had a caped pipe and that for a charge if $150.00 Massey could locate it and do the repair if minor. If a major repair, they would provide a quote. I agreed to the charge but they never completed the diagnosis but rather told me the same thing the salesperson already told me that it was a ***** pipe. In the day Massey had a good reputation so I had confidence in my decision to hire them but that has not been my experience. I would stay clear of this business as they make promises that they don't keep. Further, they are not truthful in their business dealings.Massey Services, Inc. Response
01/12/2024
Ms. ********************* you for taking the time to share your recent experience with Massey Services. We sincerely apologize for any inconvenience and frustration you've encountered during the initial diagnosis and communication process.
It is disheartening to hear that the service did not meet your expectations and that there was a discrepancy between the information provided by the salesperson and the actual outcome. We understand the importance of clear communication and accurate diagnostics, and we regret any confusion that *** have arisen.
To address your concerns and ensure a positive resolution, we would like to connect you directly with a member of our *********************** team. They will thoroughly review your case, address any miscommunications, and work towards a solution that aligns with your expectations.
Your feedback is crucial to us, and we appreciate the opportunity to investigate and rectify the issues you've raised. Please expect a call from our *********************** representative within the next [specific timeframe], or if you prefer a different mode of communication, please let us know the most convenient way to reach you.
We value your trust in Massey Services, and our goal is to ensure that your experience reflects the high standards we set for ourselves. Thank you for bringing this to our attention, and we look forward to resolving this matter to your satisfaction.
Warm regards,
Massey ServicesReview from Brandi W
5 stars12/07/2023
I have been using Massey pest control for several years. TK has been my service provider for the last 3 years. And with•out question been the best! She has always come out more than my quarterly service when I’ve had more than the normal amount of bugs in my house. She will call me back within an hour or return my texts within an hour or so. Florida is a bug haven. There are months when I feel like my house is hit harder than most…. It’s not, but it doesn’t feel like it. TK never makes me feel like I’m crazy. She comes in & sprays. I even give her little boxes to give to her boss of bugs that I want to know what they are!! She will either call me or email me the following day with an answer. I will stay with Massey because TK is the absolute best with her customers!! Thank you for your kindness TK! It’s definitely appreciated!! Brandi & Scott Widerman
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