Reviews

This profile includes reviews for Massey Services, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Massey Services, Inc. has 77 locations, listed below.

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  Massey Services, Inc.

  10 SW 49 Ave Ocala, FL 34474

• 

  Massey Services, Inc.

  315 Groveland St Orlando, FL 32804-4052

• 

  Massey Services, Inc.

  4701 Distribution Ct STE 9 Orlando, FL 32822-4946

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  Massey Services, Inc.

  3880 S Ridgewood Ave Port Orange, FL 32129-3525

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  Massey Services, Inc.

  2444 So. Nova Road, Suite A South Daytona, FL 32119

Review Details

• Review fromAudrey T

  Date: 07/16/2025

  2 stars
  I had this company for termites, pest and lawn care. I have my house for sale and asked to cancel the pest. I was told I have to give 30 days notice. I did and my service is now cancelled. Today, the lawn guy sprayed my lawn and I immediately called to cancel this service also. Comparing my neighbors yards using ***** service, the better company is evident. I was told I have to do another service in August before they can cancel. They are forcing you to pay for another month when my next service is due in a month. Dont use this service. Ill surely never use them again.

  Massey Services, Inc.

  Date: 07/17/2025

  Good morning,

  We sincerely apologize for your negative experience. We take your feedback very seriously and would like the opportunity to address your concerns in detail.

  Our **************** has your information and will be reaching out to address your concerns. We appreciate your feedback and the opportunity to resolve this matter.

  Kind regards,

  Massey Services Customer Care

• Review fromELIENA C

  Date: 07/16/2025

  5 stars
  My lawn was nothing but weeds, but within two months its now beautiful. I would recommend this company to anybody.

  Massey Services, Inc.

  Date: 07/17/2025

  Good morning, 

  We are happy to hear about your beautiful lawn! Thank you for your kind words.

  Refer Friends Earn Rewards! Just have your referral call ************** or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that youre Passing It On. Theres no limit to the number of people you can refer!Pass it on and Earn Today - Massey Services, Inc., ( ************************************************************************)

  Have a great day,

  Massey Services Customer Care

• Review fromDaureen B

  Date: 06/24/2025

  1 star
  I have been a customer of ********************** since January 2020. My lawn has always been beautiful UNTIL last year. It started with 2 bald patches in my front yard which turned into much larger spots including backyard. Then the majority of my grass felt like a toupee squishy on top with no roots underneath. Each month I would call and tell the service, something is killing my lawn. After MONTHS of not applying the proper treatment, the majority of my lawn died. In March, I found grub worms. Had a manger come out and look at the dead grass I showed him the picture of the grub worm. All he did was make excuses. The lawn did not die overnight; it was killed over a period of time the time when Massey should have been correcting the problem when I first told them about it last year!I decided to give them the chance to try to save it, so, on January 27, 2025 I paid for one year of lawn treatment in the amount of $********* May it was dead. I called and canceled my service on May 13, 2025. I explained to Crystal why I was canceling. She said the credit has to go to Corporate for approval.I have called on the following dates in regard to my credit: May 22, 2025 June 09, 2025 June 20, 2025 no one answered, just rang & rang June 23, 2025 Twice I have been told it was approved by Corporate, but I do not have access to that part of the system to see it. I was also told I should see the credit by the end of week June 13, 2025. So, I called June 23, 2025. Spoke with another lady who put me on hold. Came back to tell me verbatim what ******* said to me on June 9, 2025 with the exception of when I will have my credit as well as she would call me back later that day with an update, which did not happen.I am extremely disappointed in the care of customers lawns and customer ********************** handling canceled accounts and issuing credits. I would like a resolution to this as soon as possible.******* ******

• Review fromChase W

  Date: 06/21/2025

  1 star
  Jasmine or ******* ***** Hispanic girl came by the house. Wanted to check the irrigation, did some s*** and I have a $500 water bill bc for 2-3 days I ran 20k gallons. You can see on my camera the day she comes, and that exact day the water sky rockets. Massey wont even return calls knowing they ****** up: said theyd come out and take a look we have the graphs from the city showing our water usage: and the time and date stamp on the ring of Massey being in our yard. But as youd all expect they say theyre sending a manager out 3-4 times already but nobody shows. Dont let them touch your irrigation for any reason. These dumb f**** f*** it up then wont hold their self responsible. Nobody can own up to their own actions.

  Massey Services, Inc.

  Date: 06/23/2025

  Good morning,

  Thank you for taking the time to share your experience. We're very sorry to hear about the issues you've encountered, and we understand your frustration regarding the service concerns. To ensure your concerns are properly reviewed and escalated to the appropriate Regional Manager, we kindly ask that you provide the property address or account number to ********************************* so we may locate your account.

  Once we receive this information, we will forward your concerns to the Regional Manager for further review and follow-up.We appreciate your patience and the opportunity to assist you.

  Kind regards,

  Massey Services Customer Care

• Review fromJohn & Lorraine N

  Date: 06/19/2025

  5 stars
  My *********** have had excellent service from Massey. Our landscaping is beautiful & it was completed so quickly with about 20 men working at once. Our lighting of about 25 lights is just so attractive. The quality & how the wiring was placed in the ground. We liked that they came with a 10 year warranty & that if we had a problem we could call Massey to help. Not just your run of the mill lighting. Just today I called about *********** are sending someone out tomorrow.

  Massey Services, Inc.

  Date: 06/23/2025

  Good morning, 

  Thank you for your kind words! We appreciate your positive feedback. Thank you for choosing Massey Services!

  Refer Friends Earn Rewards! Just have your referral call ************** or email them the link below to schedule a FREE, no-obligation inspection. Tell them to mention your name and that youre Passing It On. Theres no limit to the number of people you can refer!Pass it on and Earn Today - Massey Services, Inc., ( ************************************************************************)

  Have a great day,

  Massey Services Customer Care

   

• Review fromD. L.

  Date: 06/12/2025

  1 star
  Waisted a day of my life waiting on this company to treat my lawn. Was given a certificate for a one time lawn treatment as part of purchasing a new home from DR ******* Had an appointment, no one showed or even bothered to call back with an explanation, even after I attempted to reach out to them numerous times throughout the day. Would not recommend this company for anything. *** had good experiences with all other contracted associates with ********************* but this company is NOT up to their standards, in fact, far from it.

  Massey Services, Inc.

  Date: 06/13/2025

  Good morning,

  We sincerely apologize for the frustration you've experienced with the missed lawn appointment. We take our service commitments very seriously, and your experience is not up to our usual standards. We would like to make things right.

  Our **************** will contact you directly to review your concerns and discuss how we can resolve the situation.

  Kind regards,

  Massey Services Customer Care

  D. L.

  Date: 06/18/2025

  Thank you for your response to my complaint. Your company has since contacted me and resolved the issue by treating my lawn as per the agreement.

• Review fromJohn P

  Date: 05/25/2025

  1 star
  Massey refuses to honor written contract No matter how many times I call Massey, they refuse to honor the contract I paid for and perform a spring aeration on my lawn with Massey Services - GreenUp Villages Service Center - *******************************. My "Landscape Service Agreement" has a "Monthly Landscape Service" section that explicitly includes "Annual aeration". They keep telling me that someone is coming out to do the aeration but no one ever shows up.

  Massey Services, Inc.

  Date: 05/27/2025

  Good Morning,

  Thank you for taking the time to share your experience, ****.We sincerely apologize for the continued frustration and inconvenience youve experienced regarding your scheduled lawn aeration. Your concerns are valid, and its clear from your detailed account that we have not met your expectations or our own standards for communication, follow-through, and service reliability.

  Please be assured that your feedback has been escalated. A representative from our **************** will be reaching out to you directly to address the situation and work toward a resolution.

  Thank you again for bringing this to our attention. We appreciate your patience and the opportunity to make this right. Once again, our apologies.

  Thank you,

  Massey Services Customer Care

• Review fromLaura R

  Date: 05/07/2025

  1 star
  Massey charged my credit card $225.00 for a 25 minute irrigation service call, that resulted in my problem being fixed. As the technician put it... "it was a super simple fix." He moved some wires in my controller, and that's about it. I have his movements on camera, It was not the problem given to me by the inspector, yet they still charged me for it.

  Massey Services, Inc.

  Date: 05/08/2025

  Good Morning *****,
  
  Thank you for contacting Massey Services and for bringing this to our attention. You have our sincerest apologies for the inconvenience this has caused. We completely understand your frustration. Your concerns have been forwarded to the ************************* and you will be contacted for a resolution.
  
  Thank you.
  
  Massey Services *************

• Review fromRyan I

  Date: 05/01/2025

  1 star
  I was sent an invoice for services completed on 4/30/25. Issue is I have video proof the technician never got out of the vehicle. They promised a technician would also come back out a few weeks after initial treatment to check on effectiveness and they never did.

  Massey Services, Inc.

  Date: 05/02/2025

  Good Morning,

  Your feedback is important to us, and we sincerely apologize for any inconvenience caused. We take your concerns seriously and would like to address this issue and find a solution that works best for you.

  Please know that your concerns have been escalated, and our **************** will be reaching out to you directly to discuss further.

  Kind regards,

  Massey Services Customer Care

• Review fromRick W

  Date: 04/05/2025

  1 star
  I contacted Massey to cancel my service after selling my home. During the call, I was informed that a 30-day notice was required to terminate the agreement. However, the contract I signed does not specify a 30-day notice period; it states that I may cancel at any time after three days following the initial service. I clearly communicated that I no longer own the property and requested that no further services be performed.Despite this, a technician was sent to service the lawn, and I was subsequently billed. This is concerning, given that I explicitly stated the service should be discontinued and that I am no longer the property owner. I am still in the process of trying to resolve the cancellation with Massey.

  Massey Services, Inc.

  Date: 04/07/2025

  Thank you for taking the time to share your experience. We sincerely apologize for the confusion and frustration surrounding the cancellation of your service. We understand how important it is to have clarity around contract terms, especially during a property transition.
  
  Your concerns have been escalated, and our **************** will be reaching out to you directly to assist in resolving this matter. We appreciate your patience and the opportunity to address and correct the situation.
  
  Sincerely,
  Massey Services *************