ComplaintsforDr. Jack's Lawn Care, Termite and Pest Control
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
08/09/2022
- Complaint Type:
- Customer Service Issues
- Status:
- Answered
Ongoing dispute with our lawn care. Vendor insisting chemical damage to our lawn, thier own records for our lawn show sod worms. In addition our neighbor adjacent to us has same concern with this vendor, thier records also show tretament for sod worms. They need to finish the job and replace sections of the lawn.Business response
09/08/2022
Business Response /* (1000, 5, 2022/08/15) */ We have explained to Mr. ****** that while Sod Webworms can damage turfgrass from their feeding, the insects alone do not cause any permanent damage. This is a widely known fact for any homeown er that has had the damage before, and for industry people. Our records do show that the lawn had a sod webworm infestation in several areas of the lawn, and that these areas recovered as expected. However, the evidence of sod webworm activity is not evidence of causation for the permanently dead area. The permanently damaged area is located near a paver area and the entrance to the pool area. We have seen grass damaged from pool chemicals, paver cleaning, and other cleaning many times in similar home areas over the 50 years we have been in business. We have reached out to Mr. ****** for a resolution.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Business hours
Today,8:00 AM - 4:30 PM
MMonday | 8:00 AM - 4:30 PM |
---|---|
TTuesday | 8:00 AM - 4:30 PM |
WWednesday | 8:00 AM - 4:30 PM |
ThThursday | 8:00 AM - 4:30 PM |
FFriday | 8:00 AM - 4:30 PM |
Want a quote from this business?
Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.