Reviews

Review Details

• Review fromIsabella G.

  Date: 05/28/2025

  1 star
  Horrific experience. Very unprofessional business, incredibly sketchy. You have to leave your key with your car, and cars are parked any and everywhere with no organization. Shuttle is a beat up old van with no AC, and is extremely unreliable. You cant get anyone on the phone to talk to about issues. No employees speak english. Area and lot is very sketchy. Area to wait for the shuttle is a pop up tent with trash everywhere. This place should not be in business

• Review fromLorrie M

  Date: 12/01/2024

  1 star
  Avoid at all costs! You may have to pay a little more somewhere else, but it's worth it not to use this place. What a circus. the cars are packed in like sardines and they have to move several ca to get to yours. Also, when you arrive at the airport, you're supposed to click on the link they sent you so they can pick you up. We saw only one van, and holds about 8 people. The van does not have a sign on it. Just a piece of paper in the corner of the windshield. We arrived at the waiting spot at about 6:00pm, and lady told me she had been waiting since 4:00pm. My husband called their phone number 23 times and no one answered. We ended up taking a cab to the Orange Parking lot, which cost us an extra $25.00. We weren't the only ones that gave up on their shuttle. There were several others there before us and after us that showed up in a cab. Once there, we still waited another 40 minutes to receive our car. Another customer that got his car had a large scratch on it. We will never use them again and are going to dispute the charges to the credit card, since we chose to take a cab to get there rather than wait for two hours on the one and only shuttle.

• Review fromrhiannon a

  Date: 09/10/2024

  1 star
  absolutely disgusting business. waited over AN HOUR for a shuttle, and then STILL had to buy an ***** Finally get there, and am visibly upset and the employee at the front desk only says your keys are in the car youre good to leave. I asked for the name or number of somebody that might be able to help, and he wrote down a fake email! Not only ALL of that, there is MUD ALL OVER THE INSIDE OF MY CAR. EVERYWHERE. this place is unacceptable business and needs to be shut down! And dont get my started on how the entire parking lot is covered in piles and piles of trash and raccoons.

• Review fromLeo L

  Date: 09/07/2024

  1 star
  Honestly we shouldve not parked our vehicle there but we gave the benefit of the doubt. They dont not answer the phone and when it was our time to be picked up from the airport it took 40 mins and keep in mind theyre only 6 mins away. While other parking services such as the fast park, park ngo & the parking lot made multiple pickups while we were there.

• Review fromRobert W

  Date: 08/27/2024

  1 star
  Terrible, $4,647.37 damage, now taking to small claims ********'s Valet parking, they are 'responsible' for parking and retrieving my car safely. Although so many cars are damaged. if only i knew before!No reply from the 'claims' email, no contact at all, no apology.

• Review fromCathiana S

  Date: 08/06/2024

  1 star
  DO NOT PARK HERE! everything everyone is saying is true! The worst place to park and TERRIBLE customer service. Their system is unorganized. Their lot is a junkyard. *************** is a joke! Do not use them because they are cost effective. Please spend your hard earned money somewhere else.

• Review fromAlexis F

  Date: 07/29/2024

  1 star
  If I could negative review...I would!!! I said last year I wouldn't use this company again and truthfully only booked by accident. I was a complete s*** show turning my car in last week. But If I could negative review...I would!!! I said last year I wouldn't use this company again and truthfully only booked by accident. I was a complete s*** show turning my car in last week. But nothing could prepare me for my return this evening. Single mother traveling with 2 children... I've been waiting over an hour already and guess what... despite having lines and lines of people... this awful company has 1... only 1... pick up driver. All the other parking lots have picked up multiple times. He finally showed up and the already grumpy customers bum- rushed and there was no way I could get myself and children on even though we were here before many of them. I asked the driver if I could just catch a cab and still get my car. He said I had to wait because I could only get my car if I ride their van. What the actual F?!?! If you have any options at all... DO NOT USE BMI PARKING at *******!!!! It wasn't even the best of bargains!!! Oh and... if you think you can call and speak with anyone or even leave a vmail... nope... you go straight to a full vmail! The absolute WORST!!!!!

• Review fromKristin K

  Date: 06/26/2024

  1 star
  Horrible. People were waiting 2 hours to get picked up from the airport by them. We ended up taking a cab it took so long. When we got to the lot there were at least 20 people waiting for their cars to be pulled up. The driver to the airport drove recklessly. People were waiting over 30 min to have their car pulled up. Never use them.

• Review fromSarai D

  Date: 06/17/2024

  1 star
  absolute worst place to park. unprofessional, unorganized,dirty and unsanitary. dont leave a valuable car in this **** poor lot

• Review fromDeb H

  Date: 06/05/2024

  1 star
  Worst place check their reviews awful. Police are trying to shut them down. Theft joy rides riots