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Find a Location

Greenway Kia West has 1 locations, listed below.

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    Business ProfileforGreenway Kia West

    New Car Dealers
    BBB accredited business

    At-a-glance

    Customer Reviews

    1.16/5stars

    Average of 25 Customer Reviews

    Customer Complaints

    48 complaints closed in last 3 years

    12 complaints closed in last 12 months

    BBB Rating & Accreditation

    Accredited Since: 12/11/1991

    Years in Business: 20

    Customer Reviews are not used in the calculation of BBB Rating

    Overview of BBB Rating

    Business Details

    Location of This Business
    3407 W Colonial Dr, Orlando, FL 32808-8026
    BBB File Opened:
    12/11/1991
    Years in Business:
    20
    Business Started:
    5/15/2003
    Business Incorporated:
    5/15/2003
    Accredited Since:
    12/11/1991
    Licensing Information:
    This business is in an industry that may require professional licensing, bonding or registration. BBB encourages you to check with the appropriate agency to be certain any requirements are currently being met.
    Type of Entity:
    Corporation
    Alternate Business Name
    • Orlando Kia West
    • West Colonial Auto, Inc.
    Contact Information

    Principal

    • Alberto Ahumada, General Manager

    Customer Contact

    • Carl R Atkinson, President
    • Frank J Rodriguez, Vice President
    • Edward M. Alden, Treasurer
    • Azmir Jusic, General Manager
    • Alberto Ahumada, General Manager
    • Idel Suira, Director of Customer Service
    Additional Contact Information

    Phone Numbers

    Email Addresses

    Industry Tip

    BBB Tip: Buying a new car

    Customer Complaints

    48 Customer Complaints

    Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

    File a Complaint

    Most Recent Customer Complaint

    02/15/2024

    Complaint Type:
    Sales and Advertising Issues
    Status:
    Answered
    On 1/27/**** I went in good faith to this dealership! I test-drove a **** Kia ***** ** line. I requested to purchase this car. I went through the financing process and insurance before driving it off the lot.A week later I got a call from the Finance manager ************************* requesting that I return to the dealership because they made a mistake, the *** of the car in my possession was invalid. That I needed to return and exchange for the accurate ***. I asked if all that is changing is the ***? The car is the same, etc ************** replied yes.Upon arriving at the dealership that same day in the afternoon. I am presented with another total color and different car, NOT the **** Kia ***** ** line, but the **** Kia ***** LX which is off lesser value and features.I basically told the *** number on the paperwork belonged to the ***** LX not the ** line. How could this be? I test drove the ** line and went home with it as a done deal.I believe this was a deceiving sale from the start. This type of customers experience cannot continue. When I said I wanted to keep the ** line. I was told I had to put around $3k down. Which I did not have at the time. I would like to be compensated for their mistake NOT mine.Also I have opened a case with *************** ********
    Read More

    Customer Reviews

    25 Customer Reviews

    What do you think? Share your review.

    How BBB Processes Complaints and Reviews

    Start a Review

    Most Recent Customer Review

    Sean R

    5 stars

    02/23/2024

    This was one of the most pleasurable car-buying experiences I have ever had. I worked with ***************************. he was very polite and knowledgeable. he explained the breakdown of incentives involved in the price of our new Telluride sx prestige he made what i saw as a dreadful experience into one that was smooth and without drama no surprises just a good deal presented and finished quickly we'll definitely be back during ************ purchase.

    Local BBB

    BBB Serving Central Florida

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