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Complaint Details
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Initial Complaint
08/16/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
We took our 2013 Fiat 500 in to Greenway Fiat Service on July 25th to be looked at for the AC which was not working. Fiat stated we needed an entire AC replacement as follows *AC Compressor has internal failure. When AC compressor fails internally, condenser / dryer must be replaced along with o-rings that go on lines. Recommends replacing compressor, condenser, ac lines on compressor o-rings, condenser line o-rings. Awaiting approval from ext warranty company. Customer come back after claim is approved.* Jewel stated verbally over the phone that it would be somewhere around 2.5k - after 2 weeks of back and forth with the extended warranty we picked the car back up with nothing repaired and were charged for the diagnosis and fee. We took the car to a different mechanic to find out that the only thing that was broken was the fan. The AC was in perfect working order. The repair was only around 600 vs the 2.5K we were quoted. Also, Fiat never diagnosed the broken fan which would in turn have had the same bad outcome of the AC not working. I left messages for Fiat on 8/8 via phone, on 8/11 via phone and text - proof uploaded / on 8/12 via email to the Gen manager which forwarded all to the service director -email proof uploaded. You will see Fiat diagnosis uploaded and the actual repair uploaded. No one at Fiat will get back to us regardless of multiple attempts to settle this. We are asking for a refund for our wrong diagnosis and the fee that was attached with that diagnosis as it was grossly wrong and would have not even addressed the issue. All paperwork is uploaded for you to see.Business response
11/08/2022
Business Response /* (1000, 8, 2022/08/31) */ Our Parts & Service Director George ****** is working with customer to resolve issue. Consumer Response /* (3000, 11, 2022/08/31) */ (The consumer indicated he/she DID NOT accept the response from the business.) The company has only reached out to get the process of working with me started. No resolution has been found yet. I am still waiting on them to get back with me on the documents I sent them. This is definitely going in the right direction at this point. I hope that I will hear back from them once they reviewed the invoice from the service shop that repaired our vehicle. Business Response /* (4000, 13, 2022/09/09) */ Greenway Dodge will be sending refund check of $265.11 to the customer. Consumer Response /* (2000, 15, 2022/09/22) */ (The consumer indicated he/she ACCEPTED the response from the business.) Check arrived in the mail today. We are happy with this outcome. Thank you for the help getting this resolved.
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Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.