Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/14/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The "exact" name and location of the business is unknown/suspect/potential fraud. They sent me a "contract" with the name and address as 

  Superior Transportation
  ***********************************

  The website is ************************************** and the phone Number on website: **************

  The contact person was ***** ***** at 

  ***** *****
  Supervisor
  Superior Transportation
  *****************************************************
  **********************************************************************
  ************

  Customer Answer

  Date: 05/14/2025

  1. Before March 27, 2025, I found Superior Transportation (ST) via web search (link follows) in searching for a limousine (wedding), and reached out for a quote/availability. I spoke to "***** *****" for several minutes who said that a stretch limo was available and quoted me an all inclusive price of $1,050 (six hours, roundtrip from ********, ** to *********, **, including taxes and tips)************************************************************************************************************************************************************************************************************************** 2. On March 27, I called ***** *****, a Supervisor ST at **************, a number he had given me to make the booking. We spoke on the phone for 37 minutes 3. On March 27, ***** ***** sent me a contract via email ********************************************** which I reviewed and signed, and sent a 50% down payment ($525) via ***** Cash with a final payment due on or before April 28 (ACH payment failed)4. On April 13 at 12:07 pm, I sent an email (as a reply to the contract email above) asking for the pickup time to be changed from 12:30 pm to 12:00 pm on May 24 (the service date)5. On April 13 at 12:32 pm, I received an unexpected phone call ************** from someone identifying themselves as [first name?] from ******** saying they reached out to the Better Business Bureau calling ST a fraud business. The call lasted 50 seconds 6. On April 13, I called the Flagstaff, ** police department to ask for advice. Ultimately, they believed it more likely the unexpected call was the fraud call and not the limousine service, but there was no way to be sure 7. Over the course of the next week, my fiancee and I researched ST in more detail and found the website to be thin, had no service ratings, no social media presence, no phsyical place of business 8. On April 23, we booked alternative transportation 9. On April 28, we did not hear from ST asking for final payment

  Business Response

  Date: 05/15/2025

  This client made its reservation March 27, 2025. That was the date it was created before we take reservation information and proceed forward. We explain how the process works on what we need. We need a signed agreement. We need copy of ID/drivers license. We need copy of credit/debit card, front and rear with billing information and payment. The only thing the client forwarded us was the signed work order, putting himself into a binding agreement and the deposit for the services.. never forward any of the other documentation. In all actuality, he didnt even submit a cancellation request in writing as agreed upon as the agreement states there are no refunds unless for some reason we did not show, and that everything that the client was supposed to do was **** as agreed upon. So at this point in time since we had not heard from the client on May 15, 2025 were within the cancellation policy since the client did not submit the balance due as agreed upon. Its not our responsibility to remind the client that their balance is due they did not submit any of the other documentation so at this point in time, we are demanding our balance of $525. As agreed upon.  Also, Superior Transportation has been incorporated since 2008. Our parent companies that were originally started. The corporation was incorporated since 1980. Weve been in business for a very long time survey the *************. Not sure where they get their information from or if thats their idea of justification for reaching the agreement which they agreed. But we are demanding our $525 balance as agreed-upon. 

• Initial Complaint

  Date:05/05/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was hiring a limo service for *********** in ******, ******** and contacted Superior Transportation. I then proceeded to pay him two payments equaling the fullamount of $1230. He verified back to me that he received the monies and he verified all the information the date of May 3 the pick location address the pick up time at noon the drop off time and address 6 PM same original location And also everything that was included, including pictures of what limo I was to be getting the day before he told me that I needed give a drivers license and credit card for incidentals, which I provided he then took my credit card and used it to purchase another companies limo bus forme, which is not what I ordered for four hours instead of six hours and without the additional accommodations And I was not dropped off at the correct location at the end therefore he took my money and then used my credit card unauthorized to purchase another limo service. And will not respond back to me for reimbursement from him.

  Business Response

  Date: 05/06/2025

  Client made arrangements March 31, 2025. The customer was instructed verbally and in writing that we needed all the paperwork back by. March 31, 2025 x 8 p.m. Eastern standard Time. The client made the deposit as scheduled signed the agreement as scheduled but failed to supply ID/drivers license copies of credit/debit card, front and rear and the billing information. sent out repeated Communications over the decor of time before the May 3, 2025 venue date finally supplied the balance/remainder of the documents that was required on March 31, 2025. According to the terms of conditions of the agreement because the reservation process wasnt completed as scheduled listed under the section that says security deposit paperwork and/or Payment/s are not received as scheduled. The money is paid into the account or nonrefundable, and that the security card on file will be used for the payments for services. Any payments that are applied to the account are nonrefundable as stated in the agreement which was told verbally and in writing. Client knew or was aware of the terms and conditions before entering into the agreement still proceeded forward with the agreement. Ignore all communications to supply necessary required documents. As stated in the agreement, which they agree to there is no refund.

  Customer Answer

  Date: 05/06/2025

   
  Complaint: 23288745
  
  I am rejecting this response because:

  as stated In Txt and verbally I was not receiving any email communications. 
  therefore we did business through txt. I was NOT made aware that my license and credit card was needed as he told me he could only take ***** Pay not a credit card anyway.  I also sent the final payment and asked in txt  to verify everything. On April 11. No additional things were asked for.  I supplied my credit card to him to be compliant once I was made aware it and my license was needed. He then proceeded to use my credit card to order another limo companys limo in his name with my home address and again my credit card. This was also not the limo agreed upon nor was the amenities available in it and it was only for 4 hours. Not the full 6 agreed upon. For pick up and drop off times.  He had no right to use my credit card to order a different companies limo in his name.  
  
  Sincerely,
  
  ********* *******

  Business Response

  Date: 05/07/2025

  Honestly, I dont care if you reject the response thats just a cold hard facts. You agreed To forward the paperwork and payment on March 31, ************************************************************************************************************************************* the agreement which you agreed to the terms of conditions : Security Deposit: 
  Security deposit are used for any additional charges on this agreement that are not covered by payment/s. If payment/s and/or paperwork are not collected as scheduled, agreement will be canceled and the security deposit can be used. 
  If Credit/Debt card can not be authorized that was provided by renter. This agreement will be cancelled and services will not be provided. Any payments that are applied to this agreement are non refundable. You repeatedly ignored Communications and sending in the paperwork as agreed upon you didnt send in the paperwork until The day before your venue. And were gonna reject all request for a refund back to you. We still gave you the service that was requested on the agreement. Superior Transportation does not work for free.

   

   

  Customer Answer

  Date: 05/20/2025

   
  Complaint: 23288745
  
  I am rejecting this response because:
  The things that he states is simply untrue. I never said that I would send documents because Ive never received them nor did I receive emails stating that I needed to send him documents on top of the fact that he took my credit card called another company used my credit card, not in my name, not even in his name And placed an order under another company under my credit card falsely in addition to that he also illegally recorded me, obviously without my permission his business practices are completely unethical and some are illegal. I do want a full refund because he did not provide me the service from his company That he was supposed to. 
  Sincerely,
  
  ********* *******

• Initial Complaint

  Date:02/01/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We phoned this "business" requesting services for our daughter's wedding. They directed us to their ******** page to see the vehicle options. This should have been our first clue that a business that cannot direct you to a professional website should not be trusted. Unfortunately, we proceeded with the agreement that was sent within an email. Second clue to stop the agreement when an official agreement comes within the body of the email. They refused to take a credit card and insisted that we send a personal check. Third clue, but we kept going. We sent a copy of the check along with a copy of our identification. We then proceed to put the check in the mail. The day prior to the event they requested that we give a credit card for incidentals on the day of. Imagine our surprise when our check was cashed for the agreed upon amount and then our credit card was charged by the vendor they outsourced to for an amount higher than what was agreed upon. We were told by ***** *. that the card would only be charged for incidentals. He stated in email communication, "Its company policy that we do not charge credit/debit cards for services to be rendered." Since the event, we have been unable to speak with anyone from this "business." We ended up paying more than double what was agreed upon. Please DO NOT utilize this company as they do not conduct business with integrity. I am embarrassed that I ignored the signs of a bad business. I hope that potential customers do their due diligence and stay away!

  Business Response

  Date: 02/01/2025

  This agreement was made on 12/20/24. The date of the service was on 12/28/24.
  The agreement states that all paperwork and payment were due back 5 PM Eastern standard time on 12/20/24. 
  The client elected to choose to send a check to Superior Transportation, which did not arrive until the Date 12/23/24. The check that was sent as you can see In the plaintiffs evidence that it was not a bank check or a certified check And the check was dated 12/21/24 which the agreement states that any payments made by check 20 business days or less need to be a certified check or a bank check. Plaintiff had other payment methods they could utilize, but they chose not to didnt overnight the check they chose not to according to the terms and conditions of the agreement under the security deposit. Security deposits are used for any additional charges on this agreement that are not covered by the payment. If payment and/or paperwork are not collected as scheduled agreement will be canceled and the security deposit can be used. if credit/debit card Cannot be authorized that was provided by the renter this agreement will be canceled, and services will not be provided any payments that are applied to this agreement are not refundable. Card holder also gives Superior Transportation authorization to used card that was provided by the plaintiff to be utilized for the services as agreed upon. Since the execution of the paperwork and payment was made late, Superior Transportation subcontracted the job to another company and according to the plaintiff, everything was very satisfactory we have it on recorded conversations. Everything was done and they were extremely happy so at this time, Superior Transportation is declining to submit any kind of refund

  Customer Answer

  Date: 02/02/2025

   
  Complaint: 22886885
  
  I am rejecting this response because:

  In our communications with ***** *. it was stated that we should send a picture of the check.  At that time, we thought they would do an electronic cashing of our check.  We repeatedly asked why we were unable to give our credit card for payment.  Again, we were told that they do not accept credit cards for services.  We did exactly as verbally instructed by *****.  

  Once the charge was made to our card, we immediately reached out to ***** and he stated that they should not have charged our card for services, only for incidentals.  He again spoke with my husband last week and stated that same information, our card should not have been charged for services. I spoke directly with the company that provided the services and they stated that they have not received payment for the services and that is why our card was charged.  Again, this was not agreed upon as ***** stated on multiple occasions that they would only charge for incidentals.  To state again, the charge was made for an amount that was higher than the agreed upon price.  To be clear, we paid Superior $660 by check that was received and cashed and we were charged $750.75 by the limo company they outsourced to.  The agreed upon amount was $660, therefore we were overcharged $750.75.  

  At the end of the day, we paid more than double for the agreed upon services.  Regardless of when the check arrived, it was cashed and my credit card number was given to a third party vendor, of which we did not agree to full charges with them.  Permissions were only given for the credit card for incidentals, not for the fee of the rental.  

  As I stated in my original post, I am hopeful that future clients do their research and avoid giving this alleged company any business.  They do not run their business with integrity as they are very well aware that we were more than double charged and have made no effort to resolve this issue.  
  
  Sincerely,
  
  ****** ******

  Business Response

  Date: 02/03/2025

  As it states in the agreement that the plaintiff agreed to the terms and conditions.
  As stated in the previous conversation that paperwork and payment were due back 5 PM Eastern standard time on 12/20/24. The check as I stated before was not made available until 12/21/24. That is also the same date that the documentation/paperwork was forwarded to Superior Transportation. As stated in the security Deposit paragraph of the agreement which the plaintiff agreed to: Security Deposit: 
  Security deposit are used for any additional charges on this agreement that are not covered by payment/s. If payment/s and/or paperwork are not collected as scheduled, agreement will be canceled and the security deposit can be used. 
  If Credit/Debt card can not be authorized that was provided by renter. This agreement will be cancelled and services will not be provided. Any payments that are applied to this agreement are non refundable. 

  Also, the agreement states:  If Venue is 20 business days or less, 
  Check, needs to be a bank/certified check

  The check That was used for payment, was not a bank or certified check. That is a breach of the agreement.
  Superior Transportation provided the services as agreed upon despite the plaintiffs failure to follow the terms and conditions as agreed upon. As stated in the agreement which they agreed upon also there are no refunds under these situations.

  Customer Answer

  Date: 02/15/2025

   
  Complaint: 22886885
  
  I am rejecting this response because:

  As stated numerous times, we were told verbally by ***** to take a photo of our check, front and back, and then put the check in the mail.  As stated in their agreement, verbal discussions are binding.  We took the direction of ***** and sent the photos and a copy of my driver's license.  If they were not going to accept the check, then why was it cashed AND our card was charged.  From the beginning we asked to use our card and we were told that they do not charge cards and would only accept a check.  

  The bottom line is that this company cashed my check AND charged by card and that is not what was agreed upon. 
  
  Sincerely,
  
  ****** ******

• Initial Complaint

  Date:09/18/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The company is a scam and tries to enter perspective customers into an "agreement" that is given through an email stating that giving venue information is a "binding contract", but the email is given AFTER the request for information is made. I emailed the company stating that I did not see the agreement and wanted it sent as a word document. The company threatened to come to our venue to "collect a debt of $600" after I emailed "*****" back immediately stating that the contract was unprofessional and i would not be interested in services. They have threatened me with litigation, threatened to continue to call me until the "debt" is payed, and threatened to show up to the destination given which I have screenshots provided. I never discussed with "*****" what type of vehile I would be interested in, so Im not sure where this $600 fee even came from. The company states they will "sign the agreement if it is not signed by the customer". This company is a huge scam and needs to be shut down so people do not have thier special days ruined by money hungry scam artists. How can people live with themselves doing this to people.

  Business Response

  Date: 09/19/2024

  This customer contacted us on our website. She started corresponding on her details of her venue dates locations how many people type vehicles she was interested in  utilizing. Then in a written message, after receiving what we call a request of information form, the client decided to fill the form out. Send us the details of her venue and told us explicitly to Create the agreement for her venue. On our request of information form , it states by sending in the information you are in a binding agreement subject to the terms and conditions of the requested information form and the agreement. She held onto the agreement for two days after confirming receipt of the agreement then in a conversation, she said it was too difficult for her to complete which leads me to believe theres other challenges with this particular client how she described her difficulties. So, after committing to the agreement, she now writes to the Better Business Bureau that she wishes us to stop after she entered into the agreement. We are not going to stop because she and in writing entered into the agreement, and we need to collect the balance of the monies that she promised Superior Transportation. 

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22306523
  
  I am rejecting this response because:
  

   

  I expressed in email that I wished the "agreement" to be in a word document, AND THAT I DID NOT RECIEVE THE AGREEMENT.  the company responded that it was in "spam" and I asked for it to be resent in a legal contract format.  When this was not provided I immediately notified the company that whatever rubbish email "agreement" was not professional and that I did not wish to go with the company.  ***** responded by saying that "everyone is entitled to their opinion" and that they had been in business for 45 years (business profile on BBB states that they have been in business for less time than that).  I replied with a kind no thank you.  a few days later the company TEXT MESSAGED me threatening to come to my venue, and to harass me until they "get their money". 

  I expressed to the company that I did not understand their "agreement" form which I have screenshots to prove, and they simply replied that most people can just sign on their devices after my request for a legal word document to be drawn up.  And in the response they make fun of me for not wanting to sign an illegal "contract". I have screenshots to prove that the company has threatened me with harassment, threatened to show up to my addresses provided and threatened to harass me until I "pay what is owe" 

   

  "we have the details"

  "So we will send our people down to your venue and we will collect our money if you don't pay it before your venue"

  "We've already got your details"

  "we can always suggest to my boss to go visit at your venue to "put" their money, is that what you want us to do"

  "Ok, you wouldn't be with first and probably wont be the last so you can explain to the judge"

  "so now we have your email address we have your cell phone number and we have your venue information so how far do you think were going go with all this"

  "yea, we will see you"

  "you will have to take off of work"

  Oh, we will be contacting you until the "day" is payed" 

  "there is not a reason in the world we should not contact you until your debt is payed"

   

  PLEASE DO NOT CONTACT THIS SCAM COMPANY.
  

  Business Response

  Date: 09/19/2024

  There is an paragraph in the agreement whether you completed or not you do not forfeit your right of financial responsibility
  . If paperwork and/or payment are not completed as scheduled, this does not dismiss, the financial responsibility of the renter.

  and because you were canceling within the timeframe of the cancellation policy, which you agreed to you owe us the money that you promised to pay us

  Customer Answer

  Date: 09/19/2024

   
  Complaint: 22306523
  
  I am rejecting this response because:
  

   

  This is not a legally binding contract and my confusion on the matter is documented clearly.  There was no agreement made whether you think so or not.  You are a scammer, and a horrid person to take advantage of people the way that you do.  

  Your harassment is illegal and unprofessional which has been documented thoroughly, and your "business" is a scam.   You should be absolutely ashamed of yourself and I will proceed with harassment charges if your business continues to contact me.  I am not afraid of your fear mongering nonsense.  Shame on you. 

• Initial Complaint

  Date:08/23/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contacted Superior Transportation on July 9, 2024 to arrange for a car to pick me up to take me to my wedding venue the morning of (July 13, 2024). I spent time on the phone with *****, discussed pricing and car options. I was agreeable to terms initially, but he then stated he would need me to send him a copy of my driver's license and credit card, along with having me sign a contract. I also had asked about a secure way to send money during this call and was told to wire it or use cash App. I was feeling very uncomfortable with being asked to send my driver's license and credit card, as I don't know why those would be needed for this purpose, if the service was already paid for using a different means. His explanation did not seem legitimate. At that point, I said he could send me the info, so I could review it. Upon review, there was no secure way to send them info, and no secure payment link. I felt like this was a scam, and i have already had issues with identity theft. Within a few hours, I received texts, phone call, email asking when I would complete the reservation and payment. I texted ***** back, indicating that I would need to pass, that I did not feel comfortable with what was being asked of me. He became threatening, proceeded to harass me with calls, emails, texts, such that I blocked him. A week later, while on our honeymoon, he called from an unidentified number, which I answered. He again asked me for money, to which I said I was not going to pay him for a service I did not receive, and I also had indicated via text I no longer wanted. He again was very threatening. Today, over a month later, I get a call from a collection agency, that he is still trying to collect over $300 for a service never rendered. This company is a fear mongering entity, which appears to be a scam and should not be in business. I have contacted an attorney.

  Business Response

  Date: 08/23/2024

  Every potential client before proceeding into the reservation stage of the agreement process they are told verbally and in writing what is required of them to proceed with the agreement. Everyone is given a request of information form which has a list of the terms and conditions of the required documentation and payment methods is part of the verbiage of the process. If the client was so uncomfortable with our proceedings, they shouldve never sent Superior Transportation the details of their venue and sign the request of information form that indicates they wanted to go forward with the agreement and that they understood what was required of them before sending in the paperwork. We do that verbally and in writing. So the client has a very good understanding of what is needed. Since they entered into the agreement by sending in  or/and signing the paperwork. they have entered into a binding agreement which states they owe us the money. In this case, it was short notice we reserved the driver in the car to do the job. The client decided to change their mind. They were informed that they still owe the money this information was given to him in writing and verbally before entering into the agreement. And because they entered into the agreement and they did not complete the paperwork and/, or Payment. This does not excuse them from the financial responsibilities of the agreement

  We Collect, a copy  the ID/ drivers license, A copy of a credit/debit card front rear with the billing information and a signature on the agreement to ensure they are the proper owners of the document that they are authorize to use this documentation we get this information in writing. The copy of the credit/debit card for rear issues for the security purpose of the reservation is in case there are any additional expenses over and above the payment  As an example, they contract for three hours, but they go out for four that , The cost of that additional hour is paid for through the card on file. This is also explain to the client before entering into the agreement and it also is explain in the agreement. All this information  Explained before entering into the reservation process. The client entered into the agreement and then changed her mind and they feel that they do not owe anything because they did not receive the service or/and did not complete the paperwork and payment process.

  Business Response

  Date: 08/26/2024

  Every potential client before proceeding into the reservation stage of the agreement process they are told verbally and in writing what is required of them to proceed with the agreement. Everyone is given a request of information form which has a list of the terms and conditions of the required documentation and payment methods is part of the verbiage of the process. If the client was so uncomfortable with our proceedings, they shouldve never sent Superior Transportation the details of their venue and sign the request of information form that indicates they wanted to go forward with the agreement and that they understood what was required of them before sending in the paperwork. We do that verbally and in writing. So the client has a very good understanding of what is needed. Since they entered into the agreement by sending in  or/and signing the paperwork. they have entered into a binding agreement which states they owe us the money. In this case, it was short notice we reserved the driver in the car to do the job. The client decided to change their mind. They were informed that they still owe the money this information was given to him in writing and verbally before entering into the agreement. And because they entered into the agreement and they did not complete the paperwork and/, or Payment. This does not excuse them from the financial responsibilities of the agreement

  We Collect, a copy  the ID/ drivers license, A copy of a credit/debit card front rear with the billing information and a signature on the agreement to ensure they are the proper owners of the document that they are authorize to use this documentation we get this information in writing. The copy of the credit/debit card for rear issues for the security purpose of the reservation is in case there are any additional expenses over and above the payment  As an example, they contract for three hours, but they go out for four that , The cost of that additional hour is paid for through the card on file. This is also explain to the client before entering into the agreement and it also is explain in the agreement. All this information  Explained before entering into the reservation process. The client entered into the agreement and then changed her mind and they feel that they do not owe anything because they did not receive the service or/and did not complete the paperwork and payment process.

  Customer Answer

  Date: 08/26/2024

   
  Complaint: 22187574
  
  I am rejecting this response because: I believe this company is fraudulent, uses unacceptable and unethical business practices. My text notes I am declining to proceed, which was 3 hours after I originally reached out to Superior Transportation and after I had the opportunity to review the agreement carefully which I requested to be sent for the purpose of review. He proceeded to be aggressive and harass me.  No services were provided, and they have sent it to a collection agency, who indicates that services were provided. Multiple other consumers have noted similar experiences. 
  
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/27/2024

  Thank you for acknowledging that youve made arrangements with Superior Transportation for your venue when you forwarded that information as we discussed before you executed the information to Superior Transportation you would be in a binding agreement. You are verbally told and you sign agreeing with the terms and conditions. Only time we will stop is when our account is been satisfied with the payment that you promised. You changed your mind and we lost out in the vehicle, making money at the time that you requested to do we want our fair compensation as agreed-upon .

  Business Response

  Date: 08/27/2024

  Well, if you thought they were on ethical and everything then maybe you shouldve researched the company before entering into a binding agreement. We may know secrets of what we needed from you. We told you ahead of time you agreed to send in the information on our request of information form which has outlined the terms and conditions of what we need in order to conclude the reservation process, giving us the information then you change your mind about going forward with Agreement. Weve been doing business like this for very long time most of our Clients do not have a problem with our services and how we conduct business. Your opinion is yours. You have the right to it, but you entered into the agreement now you need to pay your debt.

  Customer Answer

  Date: 09/03/2024

   
  Complaint: 22187574
  
  I am rejecting this response because: no binding agreement exists. I reviewed the agreement, and did not agree to the terms. Zero services were provided, and I declined the service in writing. This company is fraudulent, as multiple other individuals have noted. My attorney has advised me not to pay any monies for a service not provided and to forward any written communication to him.  

  
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:08/23/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/13/24- I reached out to Superior Transportation via phone requesting information for renting a van for my bachelorette party in **. After the call, I received an email with prices for every vehicle they had. I thought this was strange, considering we only spoke about 2 types of vehicles for my booking. I reached out to ***** again to confirm that we are only looking for a certain type of vehicle when he indicated that the prices for those vehicles were in the subject line of the email. I confirmed that the vehicle description was accurate in the email subject line and provided by reply email the information for my trip (i.e., date of service, start and end time, name and phone#). There was other information listed in his email to me which seemed very strange. I figured once I sent in the information, a formal contract would be drawn up, as I discussed with ***** on the phone, and payment terms would be defined. Since sending the information back to *****, I received an email that said "Thank you for choosing superior transportation for your transportation needs. Please read Agreement:" The 1st agreement sent had the wrong pricing, so I corrected that, via reply email. The revised agreement had the wrong dates, so I corrected that via reply email. When I finally received the final agreement for my review, there was too much ambiguity, the contract was wrong twice in a row, and I definitely was NOT comfortable with the terms of the contract. So, I decided to not proceed. Since then, I have received multiple emails and phone calls from ***** indicating that I "signed" the contract, was in a legally binding agreement, and I owe the company $ for services. I have had numerous emails with the Company where I explained I did not sign the contract and I did not agree to the T&C of the agreement, therefore, I am not liable for payment to the company. ***** will not stop trying to contact me and threatening litigation. This should be investigated immediately.

  Business Response

  Date: 08/23/2024

  The client, July 18, 2024 after Communications, elected on their behalf to fill out what we call a , request of information form. On this form, there is a paragraph states: Returning information means you committed/binding agreement. You agree to turn in all required documentation and payment outlined in the terms and conditions of your agreement and this form. Also, you are agreeing to pay the deposit/payment for the services.
  If you dont sign this form you are giving us permission to sign the agreement on your behalf also states that this form is not used for the purpose of receiving a quote, or an estimation on the cost of services. All the quotes/cost of services were communicated early time which we have the on email communications. The client sent Superior Transportation, a very detail of her itinerary of  what needed to be performed by our services.  The details of our communications were on our request of information form which she stated she wanted to move forward with the reservation/agreement and The client signed the The request of information form. And Superior Transportation Assumed the reservation was needed. Then we reserved the vehicle for the time and place that was indicated. Now after eight days as of this date 8/23/24.  The client wants to Cancel the reservation. We are only trying to collect what was agreed-upon in the beginning of the communications after the information was sent to us on the clients Free will or their own accorded. Superior Transportation feels That the client fully understood the terms and conditions and executed the paperwork with an understanding of what needed to be done. Also, Superior Transportation is trying to collect what is owed to us. 

   

  Customer Answer

  Date: 08/23/2024

   
  Complaint: 22185239
  
  I am rejecting this response because: I did receive what the company refers to as the request of information form with the language about permission for the company sign the agreement on my behalf if the form is not executed. I further understand that the company expresses that the request for information form is not to be used for a quote or an estimation. I am attaching copies of the "request for information form" and the agreement provided to me that the company and myself are referring to.

  With all of this in mind, the agreement provided to me after I submitted the request for information form, included terms and conditions that were not provided to me in the request for information form, were completely unacceptable and I was not willing to move forward with hiring this company for transportation services. A company cannot legally sign an agreement to provide services on behalf of the consumer, if the consumer has never been presented with the agreement to begin with.

  
  Further, I do not agree with the companys statement that Now after eight days as of this date 8/23/24.  The client wants to Cancel the reservation. I did not make a reservation, therefore there is no reservation to cancel. 
  
  I further disagree with the companys statement that Superior Transportation feels That the client fully understood the terms and conditions and executed the paperwork with an understanding of what needed to be done. I absolutely did not understand the terms and conditions as the terms and conditions of the agreement were not provided to me until I returned the request for information form.
  
  I, again, make my request to this company to refrain from contacting me to collect payment for a reservation where there is NO signed agreement, NO deposit made, and NO intent to use its services. 
  
  Regards,
  *****************************

  Business Response

  Date: 08/27/2024

  You read what we needed from you before sending in the paperwork we have copies of the correspondence you chose to execute the information for your venue to us which entered into a contractual agreement, which is binding. You sent to Superior Transportation specific details on what Superior Transportation was supposed to do for you. You signed the paperwork you were given documentation stating once you sent in the information you were going to be in a binding agreement. So pay your debt since you are backing out after you had your agreement for almost 10 days plus

  Customer Answer

  Date: 09/04/2024

  Good morning,

  The business will not stop attempting to contact me. I have blocked their multiple phone numbers, and I am still continuing to receive emails from the company representative at very odd hours (i.e., 3:42 AM, 2:25 AM). They are threatening litigation, which at this point I have advised them to file a complaint with the Superior Court. Iam very concerned with their recent emails containing language such as: "Just like a speeding ticket whether you sign it or not, you're on the hook for the money that you owe us"; "But you do have a venue that is coming up and we will research your background to do everything legally possible to collect our funds"; "Since you don't have any personal experience of anything going wrong with us the rest of it's all hearsay by spreading that word you're going to make us a lot of money".

  I am concerned that they have an address of mine and know where I will be on a certain date. I am concerned that I have asked them multiple times to escalate this or even file a Complaint and they have not done so. The same representative keeps sending threatening emails without escalating the situation at all.

  I would really like some assistance in communicating with this company. Again, I repeat, I did not sign a contract, I did not reserve a vehicle, and I will not be making any payments to this company.

  Thank you,
  *****************************

  Customer Answer

  Date: 09/04/2024

   
  Complaint: 22185239
  
  I am rejecting this response because: I did not sign any agreement for services with this company. I have asked multiple times for the company to stop contacting me, yet I continue to receive threatening emails from the company. I have even asked them to escalate this and file a complaint with the Superior Court because at this point, we have gone back and forth multiple times with absolutely no resolution. This is not a way to conduct business. 
  
  Sincerely,
  
  *****************************

• Initial Complaint

  Date:10/29/2022

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fake business attempting to fearmonger you into sending credit card/identity info as well as wiring them money.
  
  Found on Yellowpages website under chauffeur services in Baton Rouge.
  Sends you a plaintext email in broken english with vague hourly quotes per vehicle and a hilarious disclaimer stating that if you fill put their plaintext email form you enter a "binding agreement" and if you don't sign he will sign for you.
  Then he will send a second email with the wrong vehicle quoted for an outrageous number of hours asking you to sign again. Clearly copied terms and conditions from online as it contains html code at the end, different formatting, and much more coherent english. This will be accompanied by a wire transfer link and a request for pictures of your entire license and credit card over email. If you say that is not a secure way of doing it he will ask for it over text (please don't ever do this). If you do not agree to the outrageous amount or the bizarre requirements they second part of the scam begins where they start trying to scare you into believing that their "binding agreement" with no defined terms means they can just charge you whatever they want and threaten you with legal action if you don't pay their hilarious fee.
  (NOTE: Do not tell them your number is on a Do Not Call list because they will start calling you with no caller ID. )
  
  Emails advertising services that weren't on the website which also went down the next day, illegal solicitation and evasion of FTC phone service regulation, and attempts to steal your identity.
  Please report these people wherever you see them so someone you know doesn't cave to the pressure they put out with their "binding agreement".
  
  0/10 my phone number and address is probably already on an online market by now.
  As I stated in my emails:
  Please do not contact me further and the phone number provided is on a federal Do Not Call list and any solicitation will be reported to the FTC.
  Thanks!
  

  Business Response

  Date: 11/17/2022

  Business Response /* (1000, 5, 2022/11/02) */
  Client enter into A contractual agreement. Sent in the required information and signed the necessary documentation and then failed to send in the documentation payment as scheduled. The client failed to execute the payment as they agreed to in the agreement. And came up with this story/opinion on why he thinks he should not be held accountable for his agreement. More than likely management has already sent his case to our legal department where they will pursue him for the funds that he agreed to pay for and his agreement .
  
  
  Consumer Response /* (3000, 7, 2022/11/03) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This response is meant to scare other people into falling for the scam by threatening legal action. Company has no information about me that cannot be found online and the final price was only given after the first documentation was returned.
  The penalties being threatened were part of a second agreement that was not signed (and also appeared copied from a generic T&C from Google due to the difference in formatting and language).
  
  Outlined below is the entirety of the terms of the first agreement:
  
  "Returning information means you committed/binding agreement. You agree to turn in all required documentation and payment outlined in the terms and conditions of your agreement.
  If you don't sign the agreement you are giving us permission to sign the agreement on your behalf.
  
  X_________________________"
  
  That is all.
  Clearly not a legally binding document.
  In case you didn't know, you cant press someone for terms that weren't stated in the agreement, and when terms of the agreement change (ie. the price of the product or service), you need to sign an addendum to the agreement (this commonly happens when you get an appraisal after applying for a mortgage).
  But of course you probably already know this, but your scam wouldn't work otherwise.
  You mentioned I will be contacted by a "legal team" but do keep in mind when they call me and try to sell me something the number will be reported to the FTC and I figured out how to block incoming "No Caller ID"'s.
  
  Very sad scam because his victims include teens on prom night, newlyweds, and other people trying to celebrate something. (Me and my wife got home fine from our wedding, thankfully, but the other stories on here hurt to read.)
  
  
  Business Response /* (4000, 9, 2022/11/03) */
  Not a fake business. Been in business for over 40 yrs. We offer our clients payment methods direct deposit into our corporate accounts , merchant service which is deposited into our corporate accounts wire transfers and again into our corporate accounts and more. You are only talking because you breached the agreement you signed to follow the terms and conditions. That's why you are putting this on the internet.
  
  
  Consumer Response /* (2000, 11, 2022/11/04) */
  (The consumer indicated he/she ACCEPTED the response from the business.)
  Owner clarified that they are not scammers and are, in fact, a real business that just acts like one.
  There's really nothing else I can add to that statement that I haven't said before, so I'll end this on a lighter note and append this funny line from the unsigned second "agreement" he sent within 48 hours of the planned trip date:
  
  "Unpaid balances:
  ALL unpaid balances are to be paid (20) Ten business days before services are rendered"
  
  Perhaps I'll get bored one day and find where this T&C was copied from as it offers Yacht services, as well. Portions of it are samples from lawinsider.com, but it's not unlikely that the original company this was copied from was using that site as well.
  
  NOTE: They're listed here as based in Orlando, their site has a map directing to San Francisco (specifically a building being occupied by a different company), they were planning to give me service to a house party in Louisiana, and the number they provided me is from Long Island, and judging by the reviews here it's clearly run by one guy. Where even are you?