Business ProfileforConsumer Consulting Group LLC

Dear BBB Representative,I am writing to file a formal complaint against Consumer Consulting Group regarding a matter of non-rendered services. I believe that my experience with the company has been unsatisfactory, and I have made reasonable attempts to resolve the issue directly with them to no availability.Company Information:Consumer Consulting Group *********************************************** ************ In July 2023, my girlfriend and I sought assistance from Consumer Consulting to exit our timeshare. A month later, our timeshare offered a forfeiture option, which we promptly communicated to *************************** at **************** She acknowledged receipt and mentioned a review. Despite forwarding additional required forms on August 22nd, subsequent follow-*** yielded no response. After numerous calls, *************************** eventually provided some assistance, scheduling a call with *********************** for Jan 17th. However, ***** failed to connect, and attempts to reschedule were met with delays. On Jan 18th, an email expressing concerns received no response. ***** later initiated a call when I was abroad, setting up an impromptu meeting with another associate, Jardin. Upon my return, attempts to reschedule with ***** via email went unanswered. Frustrated with the lack of service, wasted funds, and ongoing billing for services not rendered, we sought legal representation for resolution, further aggravated by the adverse impact on our credit.I appreciate your assistance in facilitating a resolution to this matter. I have chosen to file this complaint with the BBB in the hope that it will prompt a fair and timely resolution.Thank you for your attention to this matter.Sincerely,*************************