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Business Profile

Diet Products

Lean Time Keto

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Diet Products.

Complaints

This profile includes complaints for Lean Time Keto's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lean Time Keto has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/25/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello I saw this product online, it guaranteed for you to lose weight. The Billionaires on the ** Show Shark Tank all bought into this product. Biolyfe Keto Gummies, For 1 bottle and one FREE bottle it is advertised for $39.99, I was charged $199.99, I looked at my debit card balance, I was shocked !! Many Celebrities swore by how it worked for them. I called the Company that night and left a VM message to call me. I never received a Call Back, I went to my Bank and canceled that debit card, I also filled out a Bank form requesting a Refund.. Please put a Minus -F on their BBB rating.Thank you *********************************

      Business Response

      Date: 01/24/2023



      ---------- Forwarded message ---------
      From: Support <**********************************>
      Date: Tue, Jan 24, 2023 at 9:36 AM
      Subject: Re: Case ID ******** Reminder - [LRM-MVKHB-920]
      To: ************************* ************************************************************************************** *************************************************** ********,

      We appreciate you making us aware of your negative experience. We strive to provide excellent customer service in a timely manner, and we apologize for the delay in response as we experienced an internal communications error that caused the delay in addressing this complaint. We're only been notified recently of this complaint.

      We highly apologize that you may have overlooked our promo bundles. As per double-checking, your account was fully refunded $199.99 on 01/05/23. Rest assured, the account is canceled, and you won't receive any further charges.

      Thank you for being so patient. If you need anything else, let me know if I can help.

      cc: *************************
      Consumer Affairs Representative

      Sincerely,
      Customer Service
      **************

    • Initial Complaint

      Date:09/02/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On April 8, 2022 I ordered a bottle of Keto Diet pills for $60.00. I have since then every month had $199.98 TAKEN OUT OF MY CHECKING ACCOUNT. I have tried to contact them to to avail. I need this to stop and get my money back. I do not want their product and I want them to immediately stop taking my money.

      Business Response

      Date: 11/09/2022

      Business Response /* (1000, 17, 2022/10/14) */
      Hello ****,

      We regret any inconvenience that the customer has experienced, and we assure you that we are doing everything possible to resolve their complaint. We take great care to ensure that important matters such as this are properly managed.

      We highly apologize that you may have overlooked the terms. Your initial purchase rolls into a monthly auto-ship program if not cancelled 30 days from the order date. As a one-time courtesy, we went ahead and issued a refund of $119.98 as a one-time courtesy. Please allow 5-10 business days depending on your bank's processing time, for the credit to reflect in your account.

      Rest assured, the account is cancelled, and you won't receive any further charges.

      Thank you for being so patient. If you need anything else, let me know if I can help.

    Lean Time Keto is NOT a BBB Accredited Business.

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