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Business Profile

Collections Agencies

Nexum Group Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 27 total complaints in the last 3 years.
  • 17 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with NEXUM GROUP INC. I do not have a contract with the NEXUM GROUP INC. They did not provide me with the original contract as I requested.

    Business Response

    Date: 05/23/2025

    Good day,

     

    This debit is owed to our client ******************************************* LLC, date of delinquency is 5/27/2023. I've attached the requested documents and these have also been sent to ****** in the past.

  • Initial Complaint

    Date:04/07/2025

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why NEXUM GROUP is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ******** Amount Disputed: $567

    Business Response

    Date: 05/07/2025

    Good Day,

     

    This file was closed in our office on 4/3, this means all credit reporting is scheduled to stop. It takes anywhere between ***** days for this change to be reflected by the credit bureaus. 

  • Initial Complaint

    Date:04/02/2025

    Type:Order Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with **********************, I do not have a contract with ***************************. They did not provide me with original contract as requested.

    Business Response

    Date: 04/30/2025

    Good day,

    I've attached the agreement which was also sent to this person previously. Our client's name is ****************** and that is who they owe.

    Customer Answer

    Date: 05/01/2025

     
    Complaint: 23149582

    I am rejecting this response because: I never received anything from you regarding the ownership of this account. Information on this contract you sent is incorrect and my information is all incorrect. Please explain the inaccuracies

    Sincerely,

    ******** Padilla ******

  • Initial Complaint

    Date:03/24/2025

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am filing this complaint against Nexum Group for their failure to cooperate in resolving an issue related to a fraudulent invoice and duplicated charges that have been wrongly reported to collections.I have already contacted the original company, ********, regarding the error in the invoice they issued, which was a fake invoice containing duplicated charges for services I never authorized and had already paid for. Despite providing the correct, original invoice showing the payment, Nexum Group has continued to pursue collection of the erroneous charges. They have refused to take action to investigate or remove the incorrect charges from my file, despite clear evidence of their inaccuracy.I have made several attempts to communicate with ****************** Name] to resolve the situation, but they have been unresponsive and non-cooperative in addressing my concerns. I have also provided proof of the payment made to Momentum, yet the collection agency has not removed the charges or updated their records accordingly.I am requesting the following from Nexum Group:Immediate cessation of collection efforts related to the incorrect charges.Removal of any incorrect information related to this matter from my credit report.Written confirmation that the erroneous charges will be retracted and that the issue has been resolved.If this matter is not resolved swiftly, I will be forced to take further action, including filing a legal complaint and escalating this issue to relevant authorities.Desired Outcome:Immediate removal of erroneous charges from my credit report and account.Written confirmation that no further collection activity will take place regarding this matter.Prompt communication from the collection agency to address this dispute.

    Business Response

    Date: 04/30/2025

    Good day,

     

    This file was closed in our system on 3/24/2025 after reviewing the documentation provided by ******. It's since been returned to our client and we are no longer reporting to credit.

    Customer Answer

    Date: 04/30/2025

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** Beuzeville

  • Initial Complaint

    Date:03/13/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I honestly dont get why NEXUM GROUP is reporting this debt under my name because I dont owe them anything. I never signed anything with them, and when I asked for a copy of the original application, they didnt even bother to provide it. Its frustrating because this is hurting my credit for no reason, and its just not fair. How can they just put something on my report without any proof?Account No: ******** Amount Disputed: $200

  • Initial Complaint

    Date:02/13/2025

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt and I do not have a contract with NEXUM GROUP plus they did not provide me with the original application like I asked.Account No: ******** Amount Disputed: $567.00

  • Initial Complaint

    Date:12/30/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ask that NEXUM GROUP submit their errors and omissions policy number proving that they are a debt collector, their chain of title proving the purchase of this alleged debt, and the original contract proving the agreement is qualified as legal debt.

  • Initial Complaint

    Date:12/15/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with charter communications, I do not have a contract with Nexum Group Inc., they did not provide me with the original contract as i requested.

  • Initial Complaint

    Date:12/14/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Hired Nexum for a tenant's debt collection in May. Signed contract after exchanging emails with **** (VP). After a couple of months, an employee called me and recommended to move with litigation asap and requested ***** USD (+100USD credit card fee) to be paid as attorney retainer. I paid on July 3rd. Despite of this urgency...did not hear much until I asked if lawyers were doing anything and then ***** another employee responded that they wanted me to evict the tenant first (this was not explained the first time and the request of payment was immediate). After email exchanges and one conversation with attorney I decided not to move forward with them since I paid but they were not doing anything. ***** confirmed they will refund me and asked my address to cut the check...after several weeksn/months I asked where was my refund and last email is from.Nov 11 where ***** said she was surprised why was taking so long. I did not receive my refund yet.i want it immediately.

  • Initial Complaint

    Date:12/04/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nexum contacted me about a debt that was not real (no contract existed) and then ceased communicating with me when I sent evidence that there was no contract. They never contacted again and then 2 months later put a ding on my credit report.

This business is not BBB accredited.

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