ComplaintsforHybrid Battery Experts LLC
Need to file a complaint?
BBB is here to help. We'll guide you through the process.
Complaint Details
Note that complaint text that is displayed might not represent all complaints filed with BBB. See details.
Initial Complaint
11/28/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
Initially I thought these guys were great. When I was a new client they were quick to respond and changed my battery at my house, no problem. However, I paid extra for the 5 year warranty they offer. Little did I know that 8 short months later the hybrid battery THEY gave me would give out. It has been almost a whole month of back and forth calling these people, scheduling appointments, and them never showing up. Now they have stopped answering my calls all together, and have not returned any voicemails. This has to be the worst customer service I have ever experienced. They have horrible communication and ultimately stole my money because they have not followed through on my warranty agreement. I am so disappointed. I am writing this review so that no one else has to go through this. I'm a nurse and I need my vehicle for work as we all do, and for almost a month now I have had to borrow family members vehicles. I will likely have to spend thousands again to get another better somewhere else.Business response
12/07/2021
Consumer Response /* (2000, 6, 2021/12/02) */ the company reached out to me and completed the job in compliance with the warranty I have. So I am satisfied with the service and would like to close this case.
*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.
As a matter of policy, BBB does not endorse any product, service or business.
Customer Reviews are not used in the calculation of BBB Rating
Contact Information
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.