Business ProfileforScreenworks, Inc.

I contracted with ScreenWorks Inc to rescreen my pool enclosure on 1/17/23. They started rescreening on 03/02/23 and completed it on 03/03/23. After they left I noticed some of the frames were shifted and misaligned. After contacting them about my concerns *** **** came to my house twice, on 3/7&3/22/23. Without listening to my points or even reviewing the structural frames, he tried to persuade me those misalignments were due to original construction or wear of the enclosure. I had a licensed Professional ******** ** ***** ***********, *** **** ****, review the whole structure of the enclosure on 04/08/2023. After examining in details the enclosure, frames and screws, he concluded that a shift of the frames happened during the rescreening process. His conclusion is based on reviewing the frames, screws, whole structure and the working conditions during the rescreening. In the rescreening process the enclosure was kept unsupported with the supporting brackets, supporting cable wires and old screen completely removed all at the same time. They left the frames in that condition overnight. One of the people from ScreenWorks laid a ladder directly on the unsupported frame and stood on top it with all his weight during rescreening process. Both of the supporting bracket and cable wire were completely removed from the structure when he did this. I happened to have the incident captured. I also have some pictures of the screen enclosure before rescreening started. The picture shows no misalignments of the frame. I want ScreenWorks to admit that they have caused the misalignment of the structure and to fix the damages they caused during their rescreening. Some retouch of the paints on the frames needed and two panels of screens need to be replaced due to manufacture defects of them. Those items, *** **** verbally agreed to fix them when he came here on 3/22/23, but they have not completed them yet.