ComplaintsforSolano Cycle, Inc.
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Complaint Details
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Initial Complaint
01/03/2023
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I placed an order for cycle parts on 8/30/22 and received a confirmation of the order. The order confirmation total was $383.44. The charge made to my credit card for this order on 9/2/22 for the increased amount of $429.63. I have repeatedly contacted the business, spoke with the manager *****, who advised to send a cancellation request in writing to her via email which I did on 11/25/22. On 12/14/22 I again contacted ***** and she told me that only the owner ***** could authorize a refund and she provided me with his email address. I emailed him the request same day. I have not had any response nor any refund. There are two issues, one they charged me more than I authorized and two, I have never received the parts ordered and have been more than patient, I am due a full refund in the amount billed of $429.63. Please assist in obtaining this refund asap.Initial Complaint
09/24/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I bought a Trailmaster from Solano 11 months ago within two weeks of purchase I have had problems with it not starting they came and got it keep it 3weeks bought it back it stated for two days we had to call them again tried to get them to buy it back they said no so they keep it again for 3-4 weeks and bought it back I’m still having problems with it I drove it yesterday and now this morning it will not start this is crazy they need to close their door of all the people I have talked to they all said the same thing not a good company….,
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.