Complaints

This profile includes complaints for Global Processing Services, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Global Processing Services, LLC

  # 1205 2285 Kingsley Ave Suite A Orange Park, FL 32073

• 

  Global Processing Services, LLC

  PO Box 440252 Jacksonville, FL 32222-0003

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:07/07/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  These people are calling me claiming they're a settlement company for a debt that I never took out. They're claiming that in 2017 I took out a payday loan - which I definitely didn't considering payday loans don't exist in my state and I didn't take out any loans at all - and harassing me calling every day. I told them that I believe it is identity theft if there is any kind of debt like that, but they keep calling anyway threatening to garnish my wages. I don't even have any wages to garnish! I just want them to leave me alone otherwise I will absolutely report them to the *** and police (which maybe I should do either way). They provided both an email and driver's license number that aren't even mine. I did have identity theft a while ago that leaked my SSN - which they have access to - so I'm thinking it's a scam related to that.

  Business Response

  Date: 07/07/2025

  We appreciate the opportunity to address the concerns raised in this complaint. Please know that our company is not a scam, and we operate as a legally authorized mediation firm that works on behalf of creditors to resolve past-due financial obligations. We do not originate loans or determine who owes a debt; rather, we receive accounts that have already gone through prior collection efforts.
  
  Based on the information provided in this complaint, it is possible that this is a case of identity theft, which we take very seriously. We do not wish to pursue contact with individuals who are not the responsible party on an account. We have immediately ceased all communications with this individual and have flagged the file as a potential identity theft case.
  
  Our company is committed to compliance and consumer protection, and we regret any distress this situation may have caused. No further contact will be made to this individual moving forward.

• Initial Complaint

  Date:06/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on June23, 2025 I received a call from this company stating I had an update cash advance loan and that this settlement offer of $589 (balance on account $1,401.80) was a one time deal before they took me to court, garnished my income and took my bank account cash. I was on way to airport so the rep called me back on June 26th. I told her I was not aware of this and this was the first time someone called me. She said I have been contacted before (not true) and that information was mailed to me in 2018 to my ********** ***** Il address. loan was supposedly taken out in 2016 and this was were I lived. I explained that I did not live here in 2016 or 2018 and asked her to email documents to me. She said no, I have to pay settlement now or they would continue with threat. I explained I don't believe I did this loan and I know i was not at this location at this time. If she had proof about this to send it to me for review. She said not possible and that I should pay. I explained I could not do this without proof. She stated they would proceed with threat.
  I will not pay them bases on a conversation. They should either send me proof, including my signature or leave me alone.

  Business Response

  Date: 06/30/2025

  Thank you for bringing this matter to our attention.

  GP Services is a legal mediation company, not a traditional debt collection agency.

  Regarding the account in question, please note that our office received this file from the original creditor's recovery chain and not at the time the loan was originally incurred. As such, the documentation available to us may be limited. The balance referenced and the offer extended were based on the information submitted to us at the time the file was placed.

  We regret if the conversation was perceived as threatening. While we do inform consumers of potential legal options that our client may pursue, we do not make guarantees of legal action. Our representatives are trained to offer mediation options and encourage resolution prior to any potential escalation

  It is also important to clarify that, based on skip tracing tools, this file was associated with the ********** ***** IL address. If this was not your residence during the relevant time period, we are happy to notate that and forward the dispute back to our client for further review.

  We understand your position and no further contact will be made.

  Thank you for your time, and we apologize for any inconvenience caused.

  Sincerely,
  Compliance Department
  GP Services

• Initial Complaint

  Date:06/23/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  GP services attempted to collect personal information from me to settle an alleged debt i don't have with an unspecified advanced loan company

  Business Response

  Date: 06/24/2025

  GP Services is a legal mediation firm, not a traditional collection agency. We are contracted by third-party creditors to offer voluntary settlement options on accounts that have already gone through prior collection efforts.

  In response to the consumer’s concerns:
  
  No Personal Information Collection Attempts:
  GP Services does not initiate contact to collect personal information. In fact, we already receive the consumer’s personal details (such as name, date of birth, address, and last four digits of SSN) from the original creditor or prior agencies. When we speak with individuals, we provide this information to them over a recorded line for verification, and do not ask them to disclose or confirm any sensitive information unsolicited.
  
  Regarding the Debt:
  We understand the consumer disputes the validity of the account. While GP Services does not originate loans, we receive files that may include payday loan or installment loan records. If the consumer believes this is a case of mistaken identity or identity theft, we encourage them to complete a fraud affidavit so we can investigate the matter fully and take appropriate action, including closing the file if applicable.

  We are more than willing to assist the consumer directly to resolve or clarify this matter and invite them to contact our Compliance Team.
  
  Sincerely,
  GP Services – Compliance Department
  
  

• Initial Complaint

  Date:06/18/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I think maybe a scam call from this company or someone pretending to be this company

  Business Response

  Date: 06/18/2025

  Please be advised that we are currently in communication with the consumer in an effort to resolve this issue. We are committed to working toward a prompt and satisfactory resolution.Should you require any additional information, please dont hesitate to contact us.

  Sincerely,

  ******* *****
  Compliance Manager
  GP Services
  ****************

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7-25-2018 is date being disputed for a $500 cash advance loan I did not get. GP Services stated I owe $500 but will tske $389 for a debt I did not apply for or get. THEY WILL NOT SEND ME SEND INFO **** MY SIGNATURE ON IT TO PROVE I OWE THE ***** I NEVER GOT A LETTER AS BOUT IT AND 7 YEARS LATER THEY CALL ME REQUESTING PAYMENT FOR MONEY I dont owe, they threaten wage garnishment but refuse to send me info of this debt. Also they are not from the *** I have gotten two addresses from 2 states.

  Business Response

  Date: 06/18/2025

  We appreciate the opportunity to respond to this matter. GP Services is not a traditional collection agency but rather a legal mediation firm working to resolve past-due accounts through voluntary settlement arrangements.
  
  Regarding the complainant's concerns:
  
  1. Possible Identity Compromise: Its important to note that this account may have originated under their name due to identity compromise, which can happen over time through online breaches or shared data. If that is the case, we encourage the complainant to submit an identity theft affidavit.

  2. Documentation & Account Origin: GP ******************** did not create this debt. We received the file from a third-party agency after multiple prior collection attempts. By the time files reach our office, many are aged, and original loan documentation may no longer be available. However, the information we received matches the complainants name and other identifying information, which is why outreach was initiated.

  3. Business Operations & Location: GP Services is a ****-based mediation firm with multiple office locations across several states. While phone numbers may vary due to our dialing system, our customer service number is consistent and based in the **** We proudly employ professionals of various backgrounds, and we do not discriminate based on race, ethnicity, or accents.

  We welcome the opportunity to resolve this matter. If the complainant believes the debt is not theirs, we encourage them to reach out directly so we can guide them through the proper dispute process and close the account if identity theft is confirmed.

  Sincerely,
  GP Services ****************** data-start="2220" data-end="2223"> Customer Support: ****************
  Email:****************************************************************************

• Initial Complaint

  Date:06/03/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Have been receiving phone calls from GP Services out of ****** ****** Florida for a ****** loan (Cash Advance Company). They say I owe $1200 but can resolve the debt for $368. I've never taken out a ****** loan in my life but supposedly it's from 10 years ago. They have an address of mine from about 10 years ago which I no longer reside. I simply told them I've never taken out a ****** loan before and I believe they are reaching out to me in error however the lady I spoke too (******) was adamant I owe them money and told me my wages would be garnished if I do not comply. I asked for a mailing address so I could send a certified letter requesting the original loan agreement and was told company policy does not allow for her to give out the company address. If this was a personal address I would get it but a business address??? Seems like a scam to me please don't let them bully you into making a payment on a debt you never even took out. I asked them politely to put me on a do not call list as I feel this is not legitimate. Since then family members of mine have been called trying to collect said debt from them. How is any of this legal?

  Business Response

  Date: 06/03/2025

  Thank you for bringing this matter to our attention. We want to assure you that GP Services is a legal and compliant mediation company, not a collection agency. Our role is to assist with resolving past due financial matters that have been forwarded to us after prior collection efforts. Because we are a third-party mediation firm, we do not originate loans, nor do we have access to original signed contracts or documents. These would have been sent to the consumer during the original collection phase by the creditor or prior agency.

  In many cases, accounts are submitted to us with skip-traced data, which may include previously used addresses, phone numbers, or contacts such as family members or employers. While we understand this may be concerning, it does not mean your information was used improperly by us—it simply reflects the data attached to the account when it was forwarded.

  We take identity concerns seriously. If you believe the account is not yours or may involve fraud, we welcome you to submit a written dispute.

  We are happy to place your number on our internal Do Not Contact list and appreciate you bringing this to our attention so we can investigate further.

  Sincerely,
  Compliance Department
  GP Services

• Initial Complaint

  Date:05/30/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  6/29/25, GP Services is falsely claiming that I owe payday loan that I have nothing to do with. They threatened to place a lean on my estate and knew all my personal information.

  Business Response

  Date: 05/30/2025

  Thank you for bringing this to our attention. GP Services is a third-party mediation firm, not a lending institution. We do not originate loans, and we do not collect or profit from consumer information. All data in our possession is submitted to us by clients who have a prior basis to believe an individual may be associated with an unresolved financial matter.

  We want to emphasize that we do not—and will never—use personal information for gain or malicious purposes. If a consumer believes their identity may have been used fraudulently, we take those claims seriously and recommend submitting a formal dispute to our compliance department so the matter can be reviewed and, if appropriate, returned to the original client for further investigation.

  We understand the seriousness of identity-related concerns and are happy to assist with properly documenting the dispute. No further contact will be made unless initiated by the consumer.

  Sincerely,
  GP Services
  Compliance Department

  Business Response

  Date: 05/30/2025

  Thank you for bringing this to our attention. GP Services is a third-party mediation firm, not a lending institution. We do not originate loans, and we do not collect or profit from consumer information. All data in our possession is submitted to us by clients who have a prior basis to believe an individual may be associated with an unresolved financial matter.

  We want to emphasize that we do not—and will never—use personal information for gain or malicious purposes. If a consumer believes their identity may have been used fraudulently, we take those claims seriously and recommend submitting a formal dispute to our compliance department so the matter can be reviewed and, if appropriate, returned to the original client for further investigation.

  We understand the seriousness of identity-related concerns and are happy to assist with properly documenting the dispute. No further contact will be made unless initiated by the consumer.

  Sincerely,
  GP Services
  Compliance Department

• Initial Complaint

  Date:05/29/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have received numerous calls and text messages from this company claiming that I have an unresolved payday loan debt. However, whenever I ask for details so I can verify the legitimacy, the representatives are always combative, rude, and threatening, often stating we are not obligated to provide proof of the debt, but they are insistent that I set up a payment plan. The last time I received a call from this company, the representative stated that they are working on behalf of **** *******. They are unable to provide the loan account number, where the account was opened, or the date on which the account was allegedly opened. Either provide the necessary information needed, or stop contacting me!!!

  Business Response

  Date: 05/30/2025

  GP Services is a third-party mediation firm, not a collection agency or original lender. We are assigned matters by creditor clients in an attempt to resolve financial obligations before they escalate to formal recovery processes.

  This account was submitted to us for voluntary resolution on behalf of a prior creditor. We understand the importance of verifying information before making financial commitments. However, as a mediation firm, we do not have access to original loan contracts or specific application details—those records would have been provided during the initial collection stage, prior to our involvement.

  We apologize if any interaction with our representatives came across as combative. It is never our intention to create discomfort or pressure, and we are addressing this internally. Our aim is always to offer an opportunity for resolution in good faith.

  As requested, we have placed a hold on further contact regarding this matter. If the consumer believes the debt was opened fraudulently or in error, they are encouraged to file a dispute through our compliance department to formally document their position.

  Sincerely,
  GP Services
  Compliance Department

• Initial Complaint

  Date:05/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  ******* from GC Services called from ************. The caller ID said the number was from **** *** ***** *****. And without proof of my identity, she proceeds to explain that her company is offering mediation on a lawsuit from a payday loan, and they were planning on garnishing my wages and placing a lien on any property with an SS # ending in ****. I asked her to mail me everything, and she said everything was sent to ** ************ **** *****. I explained that I have a new address and provided her with my current address. I asked her to mail me the original contract with the signature and proof that the debt is mine. I explained that I am a victim of identity fraud and prefer everything in writing from any company I deal with. Her response was," If you're a victim of identity fraud, why did you give me your address. I asked what the phone number to her company was and why the ID came up as **** *** ***** *****. She said the machine supplies the numbers. The phone number she gave was *************** She refused to change the address, refused to answer any of my questions, just to me litigation would be in touch. She didn't even tell me what pay day company it was. When i googled the phone number, this is the business that pops up.

  Business Response

  Date: 05/30/2025

  GP Services is a third-party mediation firm working on behalf of clients to resolve past-due financial matters prior to escalation. We are not a lender, credit bureau, or collections agency, and do not have authority to issue credit report updates or access original loan contracts.

  The account in question was submitted to our office for mediation purposes only. We do not report to credit bureaus unless directed by the original creditor, and in most cases, these income-based loans are not reflected on consumer credit profiles unless escalated and legally recorded.

  Any documentation requested—including the original signed agreement—would have been made available during the initial collection phase, prior to our mediation efforts. As we explained to the consumer, we are not authorized to distribute those records. Our role is solely to attempt voluntary resolution before the client proceeds with alternative action.

  If the consumer believes this may be a case of identity theft, we encourage them to submit a formal dispute to our compliance department so we may document and close the file accordingly.
  We will place a hold on the account and discontinue further contact unless initiated by the consumer.

  Sincerely,
  GP Services
  Compliance Department

• Initial Complaint

  Date:05/27/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  5/27/25
  I have received a few calls claiming that I have an unresolved pay day loan debt. However, whenever I an ask for details so I can verify the legitimacy, the representatives are always combative, rude, and threatening often stating we are not obligated to provide proof of the debt but they are insistent that I set up a payment plan.The last time I received a call from this company the representative couldnt even tell me the name of the company that they are working on behalf of. I couldn't get the alleged loan account number, where the account was opened, or a date in which the account was allegedly open. These details are very important based on the amount of spam & stolen data that is possible now. Please either provide the necessary information needed or stop contacting me!!!

  Business Response

  Date: 05/28/2025

  Thank you for bringing this matter to our attention. GP Services is a third-party mediation firm that works with a network of clients to facilitate resolution of past-due accounts. We are not a lender, and we do not originate or service loans directly.
  

  We take all consumer feedback seriously and do not condone unprofessional conduct by any representative. If any interaction was perceived as combative or inappropriate, we sincerely apologize.

  Due to privacy regulations, we cannot disclose account-specific details in a public forum. However, we are happy to conduct a full review and address any concerns directly. If the consumer believes the account may be the result of identity theft or inaccurate information, they are encouraged to contact our compliance team so we may investigate and take appropriate action.

  No further contact will be made unless initiated by the consumer.

  Sincerely,
  GP Services
  ********** **********