56 Customer Reviews
- Date
- Highest Rating
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Review from Sid T
5 stars05/03/2024
Of course we dread calls from debt collectors but today I talked to such a wonderful person from Valor named *****! He was so polite and nice very understanding to my issue! We need more people like him working for debt for debt collectors! Thank you ***** for helping get that issue resolved keep up the good work!STReview from Paul T
1 star04/22/2024
I received a Debt Collection notice from Valor for a Sun Pass Collection. I don't have any issues with sun pass that i am aware of so called the *************************************** (SUN PASS) to discuss. As suspected my account is up to date and has never been delinquent according to customer service person I talked to. They also stated that I need to contact Valor and get that resolved on my own. After calling Valor and explaining to them that i talked with Sun Pass and there is no debt collection needed, some idiot on the other end at Valor says the only way they will release the debt would be if I paid him the phantom debt?! Now the threats started, If I don't pay the phantom debt they will put a stop or hold or some s*** on my registration. So I will be contacting my attorney and the state attorney to look in to this predatory behavior. Not dealing with idiots on the phone who have no brains.Review from Jesse R
1 star04/15/2024
Darf darf Indians darf darf Stupid debt collectors reading from a script regarding a debt I can't pay because I'm locked out for having the debt.Go take a shower. You smell of *****.Review from Jess H
5 stars02/22/2024
I would like to thank and recognize your employee, ***********************! He was an exceptional help in all aspects. He was so kind and considerate, he made sure I understood every detail of my debt, payment, and also was great at listening to my issues and helping me work around them. I usually hate answering phone calls from debt collectors but he really made my day better with his positive attitude and calm demeanor. I now feel at ease knowing Im paying off a bill Ive been avoiding for months and months. Hes truly an asset to your company. I hope this young man is recognized for the work he does, so many of us actually care about our jobs and the people we help and do not get the recognition we deserve. Thanks again for your time *****.
Valor Intelligent Processing Response
02/26/2024
********************,Thank you sincerely for the positive feedback, Valor strives to create a respectful and professional culture and we are so glad you had a positive experience with us.Review from Jeff B
1 star01/18/2024
Horrible company. charged a ***** fee for a 4-dollar charge. I will be filing formal complaints for ********************* and ******************************* for ethical business practices. I will not give up and make sure our elected officials know about the predictory practices of this company.Review from Elaine T
1 star09/19/2023
Very disappointed in management skills of personnel in *********** ** ********************* Apartments! Does not listen to or care about tenants and has shown to be FAR from LUXURY APARTMENTS AND AMENITIES WE AS AN INDIVIDUAL AND A COMMUNITY SIGNED UP FOR! Signed a pre lease in good faith with former owners in August 2022! Move in started last of May 2023! Very stressful to live here as nothing is as promised! Valor Homes is the current owner and it was built, pre-leased and sold by ******************* to Valor! RENT IS HIGH AND PROMISES MADE HAVE NOT BEEN FULFILLED!! NOT RECOMMENDED! F for FAILURE!??Review from Catherine F
1 star07/28/2023
If I could give them 0 stars, I would. They have been harassing me with spam texts and now calls about collecting a debt for the North ***** ****************** I dont reside in ***** nor have I ever been to that state. Every time I block a number, they use a different one to contact me. I dont know how they have my contact information, but it is getting old.Review from Karmen E
1 star07/14/2023
They ask me if they were speaking to terminated and I said yes and I asked him what it was in regards to and they said are you **************** and I said I've already answered you that and she hung up on me so I don't even know what this is about but this is BS out of nowhere I'm getting harassed by them and they don't want to say why?Review from Sivakumar P
1 star06/22/2023
Fake text messages everyday though I am nowhere related. Report and Block call does not work either.Review from Shannon B
5 stars06/19/2023
I would like to thank a agent name ****** I think that was her name.I was talking with a week she was very helpful and help me understand the process with the tolls and why it was in collection. She was pleasant and help me calm down when I was upset and cursing her. If I have any issues I will call her back to help me cause was getting the run away and no one would help and she did. She awesome.Valor Intelligent Processing Response
06/21/2023
************,
Thank you for taking the time to provide this feedback, I will ensure the employees supervisor is aware of her excellent service provided.
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