Business ProfileforTransWorld Network Corp

DO NOT DO BUSINESS WITH THIS COMPANY! After being a customer of theirs for more than 7 years, with an excellent payment history, they have really taken advantage of us. Their contract does include a 30 day cancellation requirement, and if you don't provide 30 days' notice, they will charge you for a month of service that you did not use. I signed the contract 7 years ago - my fault for not remembering. But then they charged a bogus $30 "restocking fee" for the modem / router that was used for 7 years. That's unreasonable; that's just a money grab. But when all was settled, equipment removed, and the account closed, there was a balance due to us for $166. That was in June. We gave them more than a month to provide our refund, but it seemed that they were hoping we would just go away. Another money grab. So I spoke with ****** on ****, and she said she would get the refund on the way, apologizing for the delay. The refund never came. So I spoke with ******** on ****, who told me the check was in the mail, but there was a hurricane in her area, so it might be delayed. WHAT??? Really? No, the check was NOT in the mail. The refund never came. So I spoke with ******* on ****, who confirmed that they owe us $166, and that the check was in the mail. Again. This is not fair; this is despicable. We are a retired couple on a fixed income. Shame on this rotten company for treating people this way. I see on this site that they have a 1 star average rating out of 9 reviews. This is not surprising to us. They are dishonest. They have taken excess payment from us, and refused to refund it. The word for what they have done is..... embezzlement. And that is a crime. When you have to take legal action to get back what is rightfully yours, you know you are dealing with a company that is beyond disreputable. They are thieves. In the end, I will cost them much more than $166; they will pay my court costs, pay us what they owe, and ridiculous attorney fees. AVOID TWN.

TWN strives to provide all customers with a positive service experience. We recognize your frustration and understand how important it is to have any overpayment returned to you. After review of your account, TWN has acted in compliance with our set forth terms and conditions. When you spoke with our customer service department you were advised that all refunds may take 6-8 weeks to process. We do apologize that yours was slightly beyond the 8 week ***** as we were impacted by hurricane Idallia and our corporate office was closed.

The refund was mailed out upon our office re-opening. Alternatively, if you wish to further discuss the matter we ask that you please contact us at **************. We appreciate your business and would like to do all we can to resolve any issues.