ComplaintsforReal Property Management Tampa St. Pete

• Initial Complaint

  01/10/2023

  Complaint Type:

  Customer Service Issues

  Status:

  Answered

  More info

  They tell you one price per month and then give you another one and once you tell them you want to cancel with them your checks coming in get smaller and they make more excuses about why they take your money. Im cancelling them from my being my property management and now they seem to be taking more and more money the last few months for no reason or nothing else. They are a rip-off and they need to be closed down

  

  Business response

  01/11/2023

  Hi *******,

  I believe there is a misunderstanding. We recently did our annual property condition review and report for your property. While there we noticed the house needed a fire extinguisher and a few routine minor issues were addressed (cut tree limbs touching house, clean out clogged gutter with vegetation growing). 

  We will send photos of these items, and will reach out to you to schedule a call to discuss any questions or concerns. 

  Customer response

  01/11/2023

   
  Complaint: 18715721

  They know Im not renewing my contract with them and now they are finding ways to take money without my permission. NONE of this should have been done without my permission PERIOD. I have a company that does this at a MUCH lower price as in everything you guys charge. Remember me telling you and your company to NOT do anything without my permission and I talked with the renters and they KNOW NOTHING about this or even anyone coming out and doing any of this work you are mentioning. 

  
  
  I am rejecting this response because:
  
  Sincerely,
  
  *************************

  

  Business response

  01/11/2023

  Hi *******,

  We personally met with the tenants at the house. They let us in to take photos and conduct the interior portion property condition review. Our maintence provided them with a fire extinguisher for the kitchen, and did the annual property condition review.  He noticed tree and palm limbs touching the roof and building structure and a gutter that was clogged and overflowing with debris. He created a work order to trimmed the tree limbs touching the house and to remove the gutter debris. A blockage was also detected on the **** condensate line also.

  A few dozen photos have been sent to you as well as the multi page annual report. Let us know if you did not receive these. They were sent to your e-mail with links to drop box folders for each item and detailed photos. We were there Friday 1/6 and Saturday 1/7. This has all been confirmed.

  Our goal is to make sure properties we manage are well maintained and this is one way we do this.  We visit every home annually for a formal Property Condition Review (PCR) and your property was on our calendar for its annual review since the lease is set to expire next month.

  Please check your e-mail for the property condition report and photos  Also, the tenant was home both days that someone was there doing this as it was arranged with them in advance as is our policy. If you would like for us to arrange a meeting with the tenants, meet at the house, zoom, or a simple phone call please let me know. Everything we do is with the "golden rule" in mind, sometimes a personal meeting helps with this.  

• Initial Complaint

  09/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  My oven went out on August 7th, it took over a month to get it replaced due to the vendor RPM hired. When the oven finally did get replaced, the vendor did not remove the old oven and left it sitting in my kitchen where it has sat for 3 weeks. It is impossible to get in contact with anyone from RPM, and if you do they say theyll take care of it but they never do.

  

  Business response

  09/27/2022

  The oven was removed today.  There has been a delay as 2 people were needed due to it not being on the 1st floor.  The original vendor also had truck issues, so we had to assign it to another vendor to remove.  

• Initial Complaint

  09/23/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I am seeking a remedy to be let out of my lease and my deposit be refunded to me, I have contacted the property managers/maintenance over and over again regarding issues with the property. I have had a roof leaking since May that has only gotten worse in the hurricane season. I then experienced a termite infestation that took the property managers over a month to resolve. I even came out of my own pocket for the subterranean termite bait stations (99$ a month). Just yesterday, I had an emergency issue with the ceiling collapsing in my living room. I have been calling since yesterday to get immediate assistance and no one is doing anything, and it is looking like more of the ceiling might cave in. I have a 15 month old son and had he been home at the time of the ceiling collapse he could've been hurt. This is a legitimate safety concern for me and my family.

  

  Business response

  09/26/2022

  Hi - I have already spoken to the tenant regarding this complaint.  I have advised him that we have sent estimates to the owner for approval and haven't received any approval for the work to be completed.  The owner wanted to send another vendor for an estimate however he has not gone to the property yet.  Therefore, I have approved for the tenant to move out and will provide his security deposit to him due to this inconvenience.  I'm waiting to hear **************** out date.  

  Customer response

  09/29/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. Though hampered by Hurricane ***, I will be able to move out within a week Oct 7th.
  
  Sincerely,
  
  *************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩