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Complaint Details
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Initial Complaint
03/26/2024
- Complaint Type:
- Delivery Issues
- Status:
- Resolved
Ordered two types of sunflower seed and LabLab seed on 3/21/2024 and have not received the seed or shipping notice. Repeated phone calls and emails have gone unanswered as well.failure to get me the seed is going to prevent planting this year and loss of hunting lease use for dove hunting that cost $10,000 in damages.
Business response
04/03/2024
Good morning, I'm sorry for the inconvenience. I'm showing that this was delivered to you within one week of your order. Is this not correct?Customer response
04/03/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*************************Initial Complaint
05/01/2023
- Complaint Type:
- Delivery Issues
- Status:
- Answered
11-APR-2023 ordered *********************** Clover Seed - 10 Lbs. from Seed Ranch ****** seedranch.ca (but it's actually seedranch.com out of ****** **). Paid USD$97.77 via credit card. The order was marked as shipped but took days to actually physically reach the **** so they could ship it. emailed the company using their online form. I received an automatic response email but no human ever followed up. I phoned numerous times and eventually got a person who said shipping to ****** typically takes 2 weeks (not mentioned on website or order). Package went through a "shipping partner" and finally was delivered to **** in ***** on 21-APR-2023. Now the bag has reached ******** Customs in ********* on 24-APR-2023 and has been held for going on 3 days. I have emailed them 3 more times with no response. I have phoned several times over several days and no one answers. The voicemail did not let me leave a message. Eventually, I phoned today and was able to leave a message. No response yet. I just want my order.Business response
05/16/2023
Good morning, I'm sorry for the convenience. I do see that you were able to get in contact with us and we shipped a replacement out for you via ****** Hopefully you are able to receive this one. My apologies.Initial Complaint
03/08/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
My husband and i ordered some seeds directly from this companys website. We ordered midnight roses and birds of paradise seeds. The midnight roses never showed up until we emailed, then they were sent right away. We began growing what we thought were birds of paradise but quickly found out that they are morning glorys, not what we ordered at all. The company has yet to reply to my husbands emails about the seed mixup and we are not happy that we were sent an invasive weed. We still have the rose seeds in our fridge for a month as the care instructions state before we plant them but now Im worried we might have the wrong seeds for those as well. We will never be buying seeds from this business again.Business response
03/10/2023
Good morning, I'm very sorry for the inconvenience. I believe you have ** confused with another company. We do not sell any of the seeds you have mentioned.Initial Complaint
10/20/2022
- Complaint Type:
- Delivery Issues
- Status:
- Answered
The fertilizer I was sent has no relation to what the website offers the one I received is for ornamental, and in a different package and if not mistaken it is soluble I ordered Granular. and also I received it with a tear.# PRODUCT RECIEVED IS NOT SAME PACKAGING AS the One displayed on WEBSITE.#Product I Received says for ORNAMENTAL and turf use only, when in the website the one they display there it says for horticulture use which means vegetables garden and fruit trees (Which is why I bought if for, for my Vegetable Garden).# The fertilizer I ordered should be granular this one is soluble.#Sent them an email and also tried contacting them through their ******** page but no answer.The web page is the following from where I ordered:https://www.seedworldusa.com/Business response
10/21/2022
Good afternoon, I'm sorry for the inconvenience. Yes, sometimes we do change brands on our fertilizer. I apologize you were not notified before hand on that. The "Turf and Ornamental" is part of "Pro-mates" logo. It's on all of their bags. The other side of the bag will shows exactly what fertilizer it is. Unfortunately sometimes bags get damaged in transit. I will gladly ship you out a new bag if you would like. To reach our customer service you would have to either call the number listed on the front of the website, or fill out our contact form listed on our website. Thank youInitial Complaint
06/11/2022
- Complaint Type:
- Product Issues
- Status:
- Answered
Hi *******, thanks for your purchase of $11.91 from Seed World! We'll notify you when it ships. View order (#SWXXXXXX): https://www.seedworldusa.com/XXXXXXX/orders/fae20cXXXXXXXe8602ed0fa354de1f64/authenticate?key=a982e38e8e5dXXXXXa9b09efXXXXXebb Text STOP to unsubscribe. Hi *******, thanks for your purchase of $116.62 from Seed World! We'll notify you when it ships. View order (#SWXXXXXX): https://www.seedworldusa.com/XXXXXXX/orders/77ee7bafa31f532daeXXXXXd9b9c629f/authenticate?key=e68c17bc21ffc9afeXXXXXXXXXXa372d Text STOP to unsubscribe.Business response
07/05/2022
Business Response /* (1000, 5, 2022/06/16) */ Good morning, this order has was delivered on the 15th. If you no longer want it please return it and we will process a full refund. Thank youInitial Complaint
07/20/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
July 19 2021, purchase on line with Seed World Odessa Fl, see spotify has charged my Am Ex card the amount and i was sent a order number Order #SWXXXXXX confirmed and was expecting the the UPS shipping tracking number still no tracking number and no one answers email or phoneBusiness response
07/29/2021
Business Response /* (1000, 5, 2021/07/21) */ Good afternoon, your tracking number is XXXXXXXXXXXX which was emailed to ****@telus.net (Check your spam if you don't see it). We received your order on Monday after we were closed and have not even had 24 hours to fill your order or respond to your emails. Was this really necessary? Consumer Response /* (2000, 7, 2021/07/28) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company was having phone issues when i tried to call. They reached out via email and provided a very good prompt response and shipping information. I recvd my package today the 28th and 100% satisfied. Thanks to Tina and Seed Co, i will definitely use their services online again. RichardInitial Complaint
06/12/2021
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
Looking for clean affordable japanese millet for my flock of birds. I purchased a 50 pound bag from seed ranch aka seed world usa 6777 lutz lake fern road odessa, Florida XXXXX XXX-XXX-XXXX. The seed came infested with boll weavels that have eaten the core seed i intended to receive from this false advertising garbage selling criminal emterprise for $123.00 including shipping . My money was spent here to purchase clean real whole seed not an infestation of bugs that will destroy all my sundries and kill my gold metal winning birds . I will sue in court to get my money back and fees added to exterminate my home and the vet bills to save my flock plus all sundries! Seed ranch et el cannot advertise garbage as high quality Seed and expect the buyer to dum down and accept garbage being eaten by a bug infestation feed or seed . I demand my money be returned in full within a week or i sue for loss damages and punitive plus the cost and expense to have a vet and exterminator treat my ranchBusiness response
07/27/2021
Business Response /* (1000, 5, 2021/06/14) */ I'm very sorry for the inconvenience. Please open a return through Walmart, where you ordered through. Once we receive the product back we will process a full refund. Thank you and again my apologies for all of that. Consumer Response /* (3000, 7, 2021/06/14) */ (The consumer indicated he/she DID NOT accept the response from the business.) Im not paying shipping costs Business Response /* (4000, 9, 2021/06/18) */ Yes, I completely understand. Walmart would have provided a return label for free, but since I got your email that you used here I'm going to just email it directly to: ***********@gmail.com. Thank you Consumer Response /* (3000, 11, 2021/06/24) */ (The consumer indicated he/she DID NOT accept the response from the business.) Im not loosing more money sending this back to you YOU PAY THE SHIPPING NOt ME Business Response /* (4000, 13, 2021/06/28) */ Please read what I am saying. I sent you a return label to your email. You use that to send it back. It does not cost you anything. Thank you Consumer Response /* (3000, 15, 2021/06/30) */ Please have seed world send the paid rmf sticker to me again at *********@gmail.com That is a small L I did not receive the sticker seed world speaks about. They might have sent it to the wrong email address Thank you Business Response /* (4000, 17, 2021/07/07) */ I will get a new one sent over to the email you requested. Thank you Consumer Response /* (3000, 19, 2021/07/09) */ (The consumer indicated he/she DID NOT accept the response from the business.) Walmart deleted my account instead of resolving it like an hobest company would or should. I can NOT ACCESS THE A COUNT OR ORDER ANYMORE. CALLING WALMART IS USELESS THE FORIEGN MORONS THEY HIRE ARE STONEWALKING ME TO KEEP THE MONEY THEY RECEIVE LINE A FRONT TO CRIMINAL ACTIVITY THESE COMPANIES DO NOT PROTECT ME THE CUSTOMER THEY EXTORT MY MONEY THEN DELETE MY ACVOUNT SO I HAVE NO RECOURSE TO RETURN OR GET MY MO EY THEY STEAL FROM ME!!! I want my 123.00 back NOW Consumer Response /* (3000, 23, 2021/07/15) */ I was NOT GIVEN THE SHIPPING STICKER NOR THE MONEY Business Response /* (4000, 25, 2021/07/15) */ Good morning, I have sent return labels to both the email you provided and the one you used when making this complaint. Please check your spam folders if you have not already. I can resend it to the same email if you'd like or a different email but I have sent 2 so far. Please let me know. Thank you
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7 total complaints in the last 3 years.
2 complaints closed in the last 12 months.