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Business Profile

Pool Maintenance

ASP of Ocala

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pool Maintenance.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I hired asp pool they cashed check . Now they say they no longer own the business new owners have moved in . I paid them ******** a ************************* cashed the check .

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    They have not showed up since September 16th and continue to take the monthly fee! They were stripped of their franchise so they changed their name and keep getting into peoples accounts taking money and not providing the service. I have not seen hide nor hair of them and they took the monthly fee again today.

  • Initial Complaint

    Date:10/26/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Contract for in-ground pool installation signed 2/23/23 for estimated cost of ******. The new owners *****************************/*********************** used the previous owners name and lisence number on the contract who sold the company the year before. They did construction on our property without lisence or building permit (which we signed and had notarized but they never sent it in to Citrus county, Florida). We paid ****** to them so far. They damaged the ****** pool shell and never finished the job. All they have done is dig a hole and place the shell. The pool was never backfilled, there is still 6ft piles of sand and dirt in our back yard. They deserted job site and never notified us they had no lisence and the construction part of business was "closed". We have filled a claim with their insurance company. We have also leared there was several other clients that they have also done this to. Their negligence voided our warranty on the pool shell, which we have learned from the pool shell manufacturer (San ****). We have learned that they are trying to sign business over to their son ****** who is also not a lisenced contractor in state of Florida either. We have already filed a complaint with the state lisencing bureau and Attorney General in Florida.

  • Initial Complaint

    Date:09/07/2023

    Type:Service or Repair Issues
    Status:
    Unresolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    While maintenance was performed on 8/31/23, the technician departed leaving the pool green. No further maintenance has been performed to date. The pool is now dark green today, September 7th.

    Business Response

    Date: 09/21/2023

    The pool is not green as shown in the latest report to customer. See attached.

     

     

ASP of Ocala is NOT a BBB Accredited Business.

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