Business Profile

New Car Dealers

Jenkins Hyundai Of Ocala

Complaints

This profile includes complaints for Jenkins Hyundai Of Ocala's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

27 total complaints in the last 3 years.
10 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:07/28/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We purchased a brand new Hyundai Tucson 2025 on August 19th 2024 from Jenkins of Ocala. At the beginning of March 2025 I was having an issue closing the rear passenger side window using my driver side window controls. I had a scheduled service booked for March 22nd 2025, so I told my service advisor on the day that there was an issue with the window controls. After the service was carried out and they had looked at the issue, the service advisor said it would be fixed under warranty but parts would have to be ordered and should take about 10 days to come in. He said they would contact me to bring car back in. 4 weeks later I still hadnt heard anything about the parts arriving so I phoned Jenkins. The woman who answered couldnt get a hold of the service advisor that was dealing with the issue so she told me he would phone me back. Since then I have contacted Jenkins every 2 weeks, mainly through their online chat option. I repeat the same story to them and every time I am promised a call back. I have still never received a call back and its now over 4 months later. The issue has now got worse. The rear window switch has broken off completely and it cannot be controlled at all from the front driver side window controls. I am now having an issue with the controls to the rear driver side window too. I just want this issue resolved. We are paying over $615 a month for this car and we cant even control the windows!!
Business Response
Date: 07/31/2025
Jenkins Hyundai of Ocala acknowledges receipt of the customers complaint regarding service delays and issues with the rear window controls of their 2025 Hyundai *******
We regret that the customer experienced challenges with communication following their March 2025 service visit. Our records show that warranty replacement parts were ordered at that time, and while efforts were made to follow up, our internal processes fell short of expectations in this case.
We take these concerns seriously and have reviewed the customer's service history. The vehicle exhibits window control failures which we acknowledge should be addressed under warranty. We are currently working to ensure the necessary parts are available and are prepared to complete the repairs promptly once scheduled.
To prevent similar occurrences in the future, our service department is implementing revised follow-up protocols and staff training focused on improving customer communication and accountability.
We are committed to resolving this matter fairly and efficiently and thank the Better Business Bureau for facilitating constructive dialogue.
Sincerely, Jenkins Hyundai of Ocala ************
Customer Answer
Date: 07/31/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I would however, like to arrange a date for the repair.

Sincerely,

***** ****
Initial Complaint
Date:05/19/2025
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On 5/16/25, I brought my 2022 Elantra in for an oil change. Not even 24 hours later, on a busy highway in *******, the oil drain plug flew off and I lost 4.5 quarts of oil. My car was smoking badly and I had to call 911 for assistance. Meanwhile, what should have been a simple oil change turned into a disaster as I was trying to salvage my event products from melting in the 120 Florida heat on the shoulder of the highway. We called the dealership and the rude service person could not guarantee when then could get out to tow me or give me a loaner until they fixed my car. I had no choice but to have a family member risk his life to get under my car and rescue me. I am still waiting for a call back from the dealership. ******************* manager was too busy to talk. An Im sorry this happened to you is unacceptable. Hire competent people. No one cares about the lives of others and their well being and it absolutely disgusts me. Ive seen and heard too many stories about dealerships not tightening parts properly and some have caused death on Americas highways. The stress this caused me is completely unacceptable.
Business Response
Date: 05/20/2025
Jenkins Hyundai of Ocala has the vehicle and has had a sit down with the customer at the dealership.
Customer Answer
Date: 05/21/2025

Complaint: 23349797

I am rejecting this response because:
there was absolutely no sit down with me at the dealership. In fact, I was told the service manager would speak to me, then was told he doesnt speak face to face with customers. Then was shown to his office to speak to me. He said he didnt need to speak to me and was shown to the lobby. What is actually going on at this place? Im getting the run around and no one gives me a straight answer. Why all the lies? Yes they claim they are looking over my car for any further damage, but how can I trust them to give me a correct diagnostic?

Sincerely,

******* ******
Business Response
Date: 05/21/2025
While at Jenkins Hyundai of Ocala one of our service managers ****** ******* attempted to speak with the customer in an office. At which time the customer stated they did not want to speak with him. Mr. ******* then walked the customer to the cashiers' desk to have a loaner vehicle readied for her. Jenkins Hyundai attempted to sit down with the customer yesterday while at the dealership and the customer refused.
Customer Answer
Date: 05/28/2025

Complaint: 23349797

I am rejecting this response because:
You all are contradicting yourselves. First you claim there was a sit down, now youre saying I refused a sit down. Please have someone reply to was a witness or was actually there. The first ******** came to me and said ****** was going to talk to me. Then the 2nd ******** told me ****** doesnt speak with customers face to face. Then my service advisor walked me to Georges ******* He introduced himself and as I began to sit he asked what I needed to talk about. I replied I just wanted my car fixed right. He said he had nothing to say and walked me back to the lobby for a loaner car.
Sincerely,

******* ******
Business Response
Date: 05/28/2025
Jenkins Hyundai of Ocala made every effort to sit down and come to a solution for your situation. ****** brought you into his office with every intention to hear your concerns and correct what he could. The decision to get your car that had work completed was yours.
Initial Complaint
Date:03/03/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Back in August of 2024 I refinanced my car and purchased ************** I called Jenkins Hyundai of Ocala because I wanted to cancel the ************* that I had purchased with them when I purchased my car. I was financed with ***************** through the dealership. They said they would cancel it and that I should be receiving a check for reimbursement of around $700. I stated that I had moved and provided my new address. I waited about 6 weeks and called back to see where I was at in receiving my repayment, I was told it could be up to 10 weeks, but that I was about half way up the list. I waited a couple more months to be told that the check was sent to my old address. I followed up with that and my ex husband said nothing had been sent to the house. I then called Jenkins Hyundai again and they then told me that I need to contact ***************** because it was sent to them. I contacted ***************** and they said they never received it. I then called Hyundai again and spoke to a different person and they told me they didn't know why I was told all of that , but that I needed to call the *** place directly. That person helped me get the number. After 4 different phone numbers and phone conversations with the *** people I was told that they could see that the check had not been cashed, but they didn't know where it was located. They then told me that in order to cancel the check and reissue it that Hyundai had to fill out paperwork and state that the check needed to be cancelled and that a new check could be reissued and sent directly to me. After sending in two different pay off letters, I was told back in January of 2025 that all the paperwork was submitted and that I should be receiving my refund check from the *** company, to my new address, and it would include the amount that was stated back in August of 2024 when I initially cancelled it. At this time, March 3, 2025, I have still not received my refund . I have waited now 7 months.
Business Response
Date: 03/04/2025
Jenkins Hyundai of Ocala cancelled the ************* the day it was requested to be cancelled. The lienholder on the account ultimately holds the check to be refunede. Lienholder would be sending the check back in the determined amount. They would also have to have the correct address to send the check to the customer
Customer Answer
Date: 03/04/2025

Complaint: 23014779

I am rejecting this response because:
I have spoken to multiple people and have gotten a different response every time. The last I was told is that the ********************* was the one that was refunding me the check, not the lien holder because it is paid off and the ********************* wanted a copy of the payoff letter. I was working with an employee at Hyundai and I was told by him that I all paperwork was filled out. It doesn't make sense if I'm to deal with the lien holder then why did I have to get a payoff letter from the lien holder and turn in. All I want is to be reimbursed for my GAP. Any info on who exactly is the ************* through would be great so they can be contacted directly.
Sincerely,

****** *********
Customer Answer
Date: 03/04/2025
Here is some additional info. My last conversation back in January with Rocky showing everything was submitted and the payoff letter that was requested from capital city
Customer Answer
Date: 03/04/2025
Here is some additional info. My last conversation back in January with Rocky showing everything was submitted and the payoff letter that was requested from capital city
Customer Answer
Date: 03/04/2025
Additional text from the last couple months communicating with dealership
Business Response
Date: 03/05/2025
Jenkins Hyundai of Ocala sent every document to the bank for the *** reimbursement. Once the paperwork is in the hands of the bank there is nothing we can do. Jenkins Hyundai went out of their way to help send the documents as well as call the bank to settle this for the customer. We have exhausted every one of our options and have done everything in our power.
Customer Answer
Date: 03/05/2025
I want to know what I need to do to get my reimbursement check? The bank has nothing to do with this at this point that account is closed and that account has been paid off since August 2024. I am told something different every time I speak to someone. Can you all reach out to capital city bank then because I have waited over 7 months to get my GAP refund and no one is giving me a straight answer. Hyundai is saying it's in the ************* hand. GAP has told me they need things from Hyundai. ***************** is saying they have no check and know nothing. No one is taking ownership and I'm still waiting after 7 months on getting my $700 back
Customer Answer
Date: 03/05/2025
If Hyundai is claiming they can't help any further than I need Hyundai to give me the company that they sent the payoff letter to. As I have included previously the text that the paperwork was sent to GAP so I can have the check mailed directly to me. I need the *********** info please
Customer Answer
Date: 03/05/2025

Complaint: 23014779

Date Sent: 3/5/2025 10:40:02 AM
If Hyundai is claiming they can't help any further than I need Hyundai to give me the company that they sent the payoff letter to. As I have included previously the text that the paperwork was sent to GAP so I can have the check mailed directly to me. I need the *********** info please

Sincerely,

****** *********
Business Response
Date: 03/05/2025
Jenkins Hyundai of Ocala is looking into what transpired with this cancellation. Dealership will be reaching out to the customer with more information soon.
Customer Answer
Date: 03/16/2025
Hyundai has contacted me. It does seem they are trying to help me get reimbursed. The gentleman I spoke to has been helpful. I didnt respond to the previous email because I didnt want to close the case and then stop being helped. I understand if it needs to be closed. Hopefully I will continue to get helped and receive my refund. Thank you
Initial Complaint
Date:02/25/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Dear Better Business Bureau,I am submitting this complaint to formally report deceptive auto repair practices by Jenkins Hyundai in Ocala, *******, on February 24, 2025, involving my son, ******* *****, and his 2015 Hyundai *************** son brought his vehicle in for an oil change and to diagnose a front-end vibration while braking. Despite dropping off the vehicle at 12:51 PM, it remained untouched until 3:41 PM. However, at 3:10 PMbefore any inspection occurredService Advisor **** Ball advised my son that the rotors required replacement. My son approved the repair under the false belief that the vehicle had already been inspected and was on the lift. Digital vehicle tracking/dash camera footage later confirmed that the car was not moved for inspection until 3:41 PM, after the repair had already been authorized.Furthermore, the service technician diagnosed warped rotors without conducting a test drive, which was necessary to replicate the reported issue at speeds of ***** mph. This technician had previously worked on the vehicle in April 2024, when a similar unresolved vibration issue occurred. Additionally, dash camera footage from the post-repair test drive revealed concerning behavior by the technician.These actions constitute deceptive trade practices and misrepresentation, violating Florida Statute 559.920(4) and 559.920(5). My son was misled into approving a repair that was not properly diagnosed beforehand. As per Florida Statute ******, I am requesting a full refund, including shop charges, for the unauthorized (due to information supplied under false pretense)rotor replacement amounting to $298.42.I urge your office to review this matter and take appropriate action to prevent other consumers from experiencing similar deceptive practices. I am willing to provide supporting documentation, including time-stamped digital records and dash camera footage, upon request.Thank you for your attention to this matter. I look forward to your response.
Business Response
Date: 02/27/2025
Jenkins Hyundai of Ocala is in contact with Mr. ***** to rectify the situation. Jenkins Hyundai Ocala has attempted to contact Mr. ***** in the last few days. Will continue to try to reach out so that a resolution can be reached.
Customer Answer
Date: 02/27/2025

Complaint: 22989865

I am rejecting this response because:
Dear Mr. ********************************* am following up on our phone conversation on Tuesday, February 25, 2025, to formally express my dissatisfaction with how this matter has been handled. Your lack of compassion and refusal to accept responsibility for the actions and inactions of the service department you manage were deeply disappointing.

When we spoke, after you had already been informed by **** of the video evidence and my draft email, I assumed that those factsalong with my history as a loyal service and sales department customer since ********* have warranted an immediate acknowledgment of the situation and a reasonable explanation of how the lapse in conducting a pre-inspection had occurred. Instead, no apology was offered until I explicitly pointed out that it should have been the first step in addressing my concerns.

Rather than accepting responsibility for the clear mistakes made by your department, I felt that you attempted to misrepresent facts by presenting rotor thickness measurements that were only obtained hours after my son had already agreed to the repairs and after the service was completed. Instead of addressing the missteps and misrepresentations that led to this situation, you shifted focus onto post-service details that did nothing to explain the original failure.

Your email response from yesterday, February *******, further reinforced these concerns by continuing to justify the repair after the fact rather than acknowledging the failure to properly diagnose the issue before obtaining approval. You insisted that my sons vehicle did need the rotors while failing to recognize that no proper inspection was conducted before that conclusion was reached. This type of behavior is precisely why there is widespread mistrust in the auto repair industry.

You also stated that the rotors should have been identified on the first visit to eliminate this entire situation, yet that statement does nothing to explain why the necessary steps werent taken before my son was led to approve the repair. There was no test drive, no pre-inspection, and no legitimate verification of the issue before the repairs were initiated. Instead, your response continues to gloss over these critical missteps and refuses to acknowledge the lack of due diligence that caused this situation in the first place.

Furthermore, your offer of a refund for the misunderstanding downplays the severity of the issue. This was not simply a misunderstandingit was a complete failure to follow proper service procedures, leading to misrepresentation and unnecessary repairs. Instead of owning up to that fact, your email attempts to justify the repair without addressing how the conclusion was reached.

As I stated over the phone, this was never about the moneyit was about handling things correctly and professionally. I made every effort to do so, including sending a draft email and informing **** ***** of the situation, yet you never once reached out. That was your opportunity to take control of the situation and resolve it appropriately. Even when we finally spoke, you continued to deny what had occurred and failed to take accountability for how this should have been handled.

To make matters worse, when I realized that no progress was being made toward a resolution and mentioned that I would have to escalate the matter by filing complaints with the ************************* Office, the *******************************************************, Hyundai ***, and the Better Business Bureau, your cold response was simply, Go ahead.

I extended a professional courtesy by attempting to resolve this amicably as a loyal customer, yet I was ignored and ultimately felt victimized once again by Jenkins Hyundais ******************* It is truly unfortunate and speaks volumes about how Jenkins ********** values and treats its customers, regardless of the situation.

Sincerely,

**** *****
Business Response
Date: 02/27/2025
Jenkins Hyundai of Ocala has invited the customer in to rectify the issue with the service department. A refund is being offered in the full amount for the repair that was done. Awaiting a response from Mr. ***** for the resolution of the repair with the service department.
Customer Answer
Date: 02/27/2025

Complaint: 22989865
Hyundai USA case number: 40506952
Florida DACS case number: 2502-03790
I am rejecting this response because:
I just finished a phone conversation with the General Manager ***** *********, who states they will be refunding me the cost of the rotors but as of this time I do not have proof and unfortunately they have not earned that must trust after what transpired only 3 days ago.

Sincerely,

**** *****
Business Response
Date: 02/27/2025
Jenkins Hyundai of Ocala can send proof of the reimbursement to the customer as soon as it is submitted and completed.
Initial Complaint
Date:02/14/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
They ran my credit without my permission I was speaking to ***** and he said he wasn't going to ran my credit and when I gets off the phone I got a notification that my credit was ran so he lied and also last year I bought my car to be fix for a little fender ****** and they call me and said that my car was burn up and it was a total lost so that left me without a car
Business Response
Date: 02/17/2025
Jenkins Hyundai of Ocala pulled the customers credit at their request. Customer had visited the dealership prior and had his credit pulled at that time while inquiring for a vehicle. Jenkins Hyundai of Ocala did everything in their power to help this customer with the needs that he had at the time that they stopped in.
Customer Answer
Date: 02/17/2025

Complaint: 22942228

I am rejecting this response because:

Sincerely,

**** *****
Customer Answer
Date: 02/18/2025
Their telling lies I never give anyone permission to ran my credit and they ran my credit behind my back just this year 2025 without my permission the name of the worker name is ***** he's the one that call me and take my information but said he's not going to ran my credit he's just gathering information for his manager ***
Customer Answer
Date: 02/18/2025
Date Sent: 2/18/2025 7:54:37 AM
Their telling lies I never give anyone permission to ran my credit and they ran my credit behind my back just this year 2025 without my permission the name of the worker name is ***** he's the one that call me and take my information but said he's not going to ran my credit he's just gathering information for his manager ***
Business Response
Date: 02/18/2025
Jenkins Hyundai of Ocala will only pull or check credit when it has been requested. The dealership has no other reason to pull a customer's credit unless they are inquiring about a vehicle. Jenkins Hyundai of Ocala and everyone involved was trying to help the customer get into a vehicle they were inquiring about.
Initial Complaint
Date:01/02/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a certified used vechile from Jenkins *** of ************* within 2 months my car began to overheat. On 12/21/24 my car was towed to the Jenkins *** of *************. After a few hours Jenkins *** had my car towed to Jenkins Hyundai of Ocala. On 12/24/2024 I called and was told that my car was not at their dealership. After about an hour it was located. The dealership stated they were unaware my car was there. However, a service adviser had my car keys. On 12/28/24 I spoke to ****** and was told that my car needed a new catalytic converter and exhaust system. ****** stated it was covered under warranty and that the parts had been ordered. ****** said the parts would arrive on 12/30/24 and I should have my car back within a couple of days. I called today 01/02/25 and was told that no parts had been order so no repair service was completed. ******, the service manager, could not give an explanation besides it was a communication mistake. Additionally, I would like to add that as a woman I find the male staff at this dealership to be condescending. I do not appreciate having a man wag his finger in my face nor being called dear.
Business Response
Date: 01/03/2025
Jenkins Hyundai of Ocala has all of the parts ordered. Ms. ***** was told yesterday that 2 of the 3 parts were here at the dealership. Jenkins Hyundai of Ocala is just awaiting the final part to come in and the vehicle will be worked on. Customer was also offered a rental car at no cost for the time she would be out of her personal vehicle.
Customer Answer
Date: 01/03/2025

Complaint: 22758341

I am rejecting this response because: the dealership has failed to keep me updated on the status of my car repair. When I initially spoke to the dealership on 12/24/24 I was told I would have to pay for a rental. They only offered me a rental on 01/02/204 after I complained about not having a car for two weeks. At this time there is no clear date for when the service to my vehicle will be complete.

Sincerely,

***** *****
Business Response
Date: 01/03/2025
Jenkins Hyundai of Ocala has to follow a process and a diagnosis with the vehicle before anything can be approved and/or declined. A vehicle was offered to the customer at the time the car was brought in, at that time they which declined to take the vehicle. Jenkins Hyundai of Ocala is doing everything in their power to get the customer back into their vehicle in a timely manner.
Customer Answer
Date: 01/06/2025

Complaint: 22758341

I am rejecting this response because: Their response is a lie. ******, a service manager, and ******, a service manager, both told me on 12/24/2024 that I could not get a loaner car from their lot and that if I needed a vehicle I could go to Enterprise and rent one. At this moment there is still not estimated date that my car will be serviced and returned to me.

Sincerely,

***** *****
Business Response
Date: 01/06/2025
Jenkins Hyundai of Ocala received the car around Christmas. A vehicle was offered as transportation in the meantime. Jenkins Hyundai ordered the parts within a day of finding the concern with the vehicle. Everything has been done in the quickest and most efficient manner that Jenkins Hyundai of Ocala can manage. We cannot get parts here any faster than the manufacturer produces the parts and ships them to us.
Customer Answer
Date: 01/06/2025

Complaint: 22758341

I am rejecting this response because: Once again your statement is inaccurate. I have a tow receipt that states my car was towed to your dealership on 12/21/2024. I did not receive any communication on diagnostics until 12/27/2024. Which is when ****** stated the parts had been ordered and should be in on Monday 12/30/2024. On 01/03/2024 I called because I still had not heard anything from the dealership. ****** then stated they were waiting on a part and still did not have a date of when service will be completed. I was only offer a car on 1/3/2024 but on 12/24/2024 when I went to the dealership I was refused a rental car unless I wanted to pay for it.

Sincerely,

***** *****
Initial Complaint
Date:11/05/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We towed my car to Jenkins Hyundai for a second opinion. When Jenkins checked it, and the battery would not hold a charge. We bought a new battery, and it ran great for 2 months they found no other issues. Then on April 5th the car had same issues, I had it towed back to Jenkins. At the time, they had it for over a week before they gave me a diagnosis. I had been told that there was a recall on the motor and ask if that was the problem. They said no it was not the problem it was the brake actuator (IABU) $3471.31 and it was rare. We tried to get help from Hyundai Corp and waited for 2 months before we got an answer. We were told no it is not under warranty, so we finally agreed to fix it. I received a call on July 3rd that my car was fixed and ready for pick up. When I picked up the car my repairs showed not only did they fix the ****, but the battery died again. After paying for the repair $3471.31, I left to head home and halfway home the car had the same issues again. I had it towed back the same day to Jenkins. Your team again did not give us any update, nor did I give consent to do anything to my car. A week later I received a call that my car was fixed. After picking up my car I found that you changed out a sensor and somehow it was covered under warranty. So, I went to picked up my car again.I drove it about 20 miles and as I was headed to work the same issue occurred and I had to have it towed back to Hyundai. After a week your team reached out and said that it was the motor, and they had to replace it under a recall (which I asked about originally). After 3 weeks I stopped in with no update to check on my car and was told that they had to also replace the catalytic converter which would be under warranty as well. After a total of a month and a half the car was finally ready again.
Business Response
Date: 11/14/2024
Per diagnosis the **** was needed from the codes that were pulled at Jenkins Hyundai of Ocala. This is not something that would be covered under the warranty. Jenkins Hyundai will not perform work on any vehicle unless codes are pulled from the diagnostics done on vehicle. This vehicle had a few codes that were pulled, which included **** as one that was not working correctly. The vehicle did not code for engine when it was here originally but did when it came back. The **** would have to be replaced during all of this as it was pulled with the coding in the diagnostics.
Customer Answer
Date: 11/22/2024

Complaint: 22515668

I am rejecting this response because:

To whom it may concern:
This complaint was not submitted because the **** was not covered under warranty. I submitted this complaint because I brought my car in to get my car repaired. However, the repair done on the **** was not the problem and it took an additional 2 tows back to your shop before the computer diagnosed the motor and fixed the problem. I understand that the computer can give codes on what may need to be repaired but just like a human, computers are not always right! I did not get the repair done with Parks Hyundai as their diagnostics said the problem was a control unit and oil pump for $5K. This repair never even came up in your system as needing to be done through diagnostics! I feel that because the **** did not fix problem my car was having, I should not have to pay for it and should get a refund it was misdiagnosed! My car was towed back the same day it was picked up for the repair to the ***** I did not even make halfway home. The repair done was not needed and should have been refunded the day I towed my car back.

Sincerely,

***** ********
Business Response
Date: 11/25/2024
Per diagnosis the **** was needed from the codes that were pulled at Jenkins Hyundai of Ocala. Included above are the repair orders included for repairs done. Warranty would not cover this work that needed to be performed. Jenkins Hyundai will not perform work on any vehicle unless codes are pulled from the diagnostics done on vehicle and signed off on work needing to be done. This vehicle had a few codes that were pulled, which included **** as one that was not working correctly. The vehicle did not code for engine when it was here originally but did when it came back. The **** would have to be replaced during all of this as it was pulled with the coding in the diagnostics.
Customer Answer
Date: 12/02/2024

Complaint: 22515668

I am rejecting this response because:

After reading your response I do not think you even read mine.What happen to the compassion, courtesy, and not just customer service but the customer experience? And the company being willing to make it right? I have been a longtime loyal customer to ********************** and believe that depending on this outcome, I may be changing my loyalty to a company that cares about their customers. I tried to go through the ******************** to see if you would do right by me as a longtime loyal customer, but I guess I will have to escalate this to your corporate office.

Sincerely,

***** ********
Initial Complaint
Date:11/01/2024
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Defective paint warranty not being honored.
Business Response
Date: 11/14/2024
Jenkins Hyundai of Ocala handles the paint issues normally. Jenkins Hyundai of Ocala is more than welcome to take pictures to have this submitted for the warranty paint work. Hyundai Corporate makes the decision on what portion of the paint that will be covered by them. Jenkins Hyundai of Ocala has no decision making in the amount of the warranty that they cover.
Customer Answer
Date: 11/14/2024

Complaint: 22500857

I am rejecting this response because: I spoke with Corporate yesterday and they told me The Dealer issues coverage amount submitted to them for approval. Someone is lying to me.

Sincerely,

********** *******
Business Response
Date: 11/20/2024
Jenkins Hyundai of Ocala (Dealership) does not set the amount that is covered through the warranty. Included are some attachments from Hyundai Corporate showing the percentage that would be covered. Jenkins Hyundai of Ocala has no power in deciding what is covered and what is not.
Customer Answer
Date: 11/20/2024

Complaint: 22500857

I am rejecting this response because: This paint issue is a factory defect! Why would I have to pay to fix it?! I believe this a bad business dealing. I believe Jenkins who sold me the car already aware of the defective paint before I bought it, should be held responsible to cover the other 35%. It makes no sense to charge their customer to fix this problem. Just bad business. They offered to fix it if I bought another car from them first. Basically blackmail if you ask me.

Sincerely,

********** *******
Business Response
Date: 11/20/2024
Jenkins Hyundai of Ocala does not set the parameters of what will be covered for the paint warranty. The dealership also does not know that paint from the manufacturer will go bad or peel. The dealerships is not liable and that is why Hyundai corporate will set a specific percentage they will cover, and the owner of the vehicle is responsible for the remainder. This is the protocol for any and all paint warranty claims that are submitted by Jenkins Hyundai of Ocala to Hyundai Corporate.
Initial Complaint
Date:09/21/2024
Type:Order Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
My vehicle was towed there over two months ago . I have been asking for over a month where to send what they asked for. I receive no reply. The brand new engine they put in , in 2021 has already gone bad . They are simply ignoring me and keeping my car .
Business Response
Date: 09/23/2024
Please reach out to the Jenkins Hyundai of Ocala. ******************* or at ***************************************** and speak with our Customer Relations Manager. He will be able to assist in getting this taken care of in a timely manner.
Initial Complaint
Date:08/08/2024
Type:Sales and Advertising Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Hyundai has a known issue due to faulty engine oil consumption, bad rods and rings on certain Hyundai models. I did an oil consumption test which ended in me paying $43 dollars and driving my car ***** miles and finding out that my car consumed all the oil out of the engine in 2 1/2 weeks. They want me to pay out of pocket for another oil consumption test and then an expensive $600-$700 engine clean which is non-refundable. I refuse to lose my hardworking money when this issue is their fault. I will sue Hyundai or whoever else I need to if anything should happen to me or my 2 daughters while Im on the road. They wouldnt repaint my entire car which I had to pay $584 dollars for a piece by piece for repaint and now Im experiencing peeling paint in other areas on my car. They disconnected a connector that runs from drivers door to the body of the car which resulted in my BSD light coming on, my doors not locking or unlocking and my windows to not go up and down and my airbag light to come on this was all done when I sent it in for a repaint job. 2 weeks ago a mechanic reconnected it for me and told me that someone had to deliberately disconnect that harness because it doesnt come undone but Hyundai wanted to charge me $600 for diagnosing it to be a bad module in the drivers side mirror when it was the fault of Hyundai who disconnected it in the first place.
Business Response
Date: 08/09/2024
Jenkins Hyundai of Ocala has preformed all tasks required to fix what was wrong with the vehicle at the times it came in. Jenkins Hyundai of Ocala is willing to help but has to follow due process in getting to the core of what the problem may be with the vehicle. Dealership is more than willing to get the vehicle in to take a deeper dive to get to the root of the problem. Hyundai Motor America declined the work to be done and should be a point of contact for approval to be done.

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Customer Answer

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Jenkins Hyundai Of Ocala is BBB Accredited.