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Find a Location

Pal's Ocala Auto Repair has 2 locations, listed below.

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    • Pal's Ocala Auto Repair

      2821 SW College Rd Ocala, FL 34474-4425

    • Pal's Ocala Auto Repair

      2821 SW College Rd Ocala, FL 34474

    Customer ReviewsforPal's Ocala Auto Repair

    Lube Service
    Multi Location Business
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    3 Customer Reviews

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    • Review from Bryan S

      1 star

      05/29/2024

      I took my car there because a headlight was burned out they said the car had aftermarket headlights it was going to be $800 to put regular headlights in called 5 months later they said it would be $1,500 and I needed to put at least $800 down to order parts. So I said no thank you and took it to another shop to get evaluated and they said that it's factory headlights and the bulb is just burned out
    • Review from Gary C.

      1 star

      08/29/2022

      tTHIS IS MY REVIEW I WAS ASKED TO GIVE. WHEN I FINISHED IT THE SITE WOULD NOT LET ME P[OST IT. SO HERE IT IS. I WENT INTO THIS BUSINESS EARLY SATURDAY MORNING, AUGUST 27, 2022. I TOLD THE MANAGER I NEEDED A HEADLIGHT REPLACED. HE SAID HE WAS NOT SURE WHAT KIND IT SHOULD BE. I FIND THAT STRANGE THAT AN AAUTO REPAIR BUSINESS WOULD NOT KNOW HOW TO CHECK MY VEHICLE AND NOT KNOW WHICH BULB TO USE. HE THEN SAID IT LOOKS LIKE IT WILL BE A SPECIAL BULB (WHICH I FOUND LATER THAT DAY IS NOT TRUE) THEN HE SAID IT WOULD BE A 2 HOUR JOB (WHICH IS ALSO NOT TRUE, I FOUND THAT OUT LATER DAY DAY AS WELL) THEN HE SAID IT LOOKS LIKE IT MAY COST $250.00. I ASKED WHY AND HE IMMEDIATELY SAID GO AS THE BUSINESS NEXT DOOR AND THEY WILL TELL HOW EXPENSSIVE THAT LIGHT IS. (ALSO NOT TRUE, I ALSO FOUND OUT LATER THAT DAY0. BY THIS TIME I WAS NOT SURE THIS BUSINESS KNEW WHAT THEY WERE DOING. THEN I SAID NO THINK YOU, HE THEN SAID, "WELL GETTING A TICKET IS ALSO EXPENSIVE". NOT TRUE A FRIEND OF MINE IS A POLICE OFFICER AND HE SAID YOU WOULD GET A WARNING. THEREFORE I WOULD RATE THIS BUSINESS VERY LOW DUE TO THEIR LACK OF KNOWLEDGE ABOUT A BULB, PRICE OF LABOR, AND PRICE OF THE BULB. NONE OF WHAT HE SAID WAS TRUE. THEN WHEN I GOT INTO THE CAR TO LEAVE HE BEGAN TO TELL OTHER THINGS THAT WERE WRONG WITH MY CAY. I REPLIED IT HAS ALMOST 200,000 MILES, THERE WILL BE A LOT WRONG WITH THIS CAR, BUT, IT'S PAID FOR. I WOULD RECOMMEND THIS BUSINESS TO ANYONE.
    • Review from Kurt D

      1 star

      12/21/2021

      They changed me $38.42 for using a debt card. When I called to inquire and inform them it was not a credit card I was told " It doesn't matter it's a legal charge and now you know for next time." It was not posted that a debt card would be considered a credit card. Bad Business Practice!!!

      Pal's Ocala Auto Repair Response

      12/22/2021

      We are sorry that you feel this way Kurt. We offer a 3.5% discount to our customers who use cash. This discount is plainly stated for customers to read before and after service and we also verbally explain the charges before and after service. Safe travels to you.

      Customer Response

      12/22/2021

      It obviously was not plainly viewed, it is not true that it was verbally told to me. I again was never told that a debit card would be considered credit nor was I told about an additional 3.5 percent of for using cash. And neither of those two statements are posted anywhere in your business.

      Pal's Ocala Auto Repair Response

      12/22/2021

      *************************************************************** *************************************************************** ************************************************* These are several examples of it posted in our shop and at the front counter

      Pal's Ocala Auto Repair Response

      12/22/2021

      I have uploaded several photos showing the information for the cash discount at Pals. We have one on each door, one on each window, one displayed at the counter and two displayed in the waiting area.

      Pal's Ocala Auto Repair Response

      12/23/2021

      We have forwarded a video of our shop with the signs clearly posted for the 3.5% discount. We encourage every customer to pay with cash and save 3.5% on purchases.
      ** Patrick ******
      Pals Ocala Auto Repair

      Customer Response

      01/05/2022

      Again, that is not my complaint. First they lied about verbally telling me their policy on cash. Second they have no posting anywhere that they are going to consider a debt card the same as a credit card. If I was made aware of that I would have went to the bank in walking distance and pulled out the cash and saved the $38 and an additional 3.5 percent of my bill.

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