Business ProfileforCarpet One Floor & Home

Date of Transaction - 3/21/22 Carpet One Floor and Home committed to the removal of our existing laminate floor, installation of LVP and new base boards, move and replace furnishings. Cost $13,641. This quote did NOT have a concrete sealer or moisture barrier included.Dispute: Carpet One is unwilling to resolve our flooring failures, denies any Installation failures per manufacturers guidelines, and basically says that its a moisture issue and there is nothing they can do about it. Why wasnt the moisture issue discussed prior to the floor being installed? Only until there were noticeable problems was it ever discussed. They made several attempts to appease us but did not stand by their installation is guaranteed for the life of the floor. Management recommended we submit claim to our ******************** for the moisture issue; they had also given us another quote of $13, 521, which included a concrete sealer, to fix the problems. Upon both claims being denied by our ******************** companies ******* and Tower Hill) based on the fact that there was evidence of moisture and that the Manufacturers Installation Instructions stated that a moisture barrier was REQUIRED during install. Carpet One failed to acknowledge this error and meeting with **** Gilbert, he had no recommendations to assist us. ************************* finally suggested the installation of porcelain tile as an option, which **** was to get back with us with further options. At no time did he try to make things right with us.Our home is 20 years old and our previous laminate flooring had no moisture issues.Although we have tried to work with Carpet One, the communication issues, follow up calls, and customer service have been terrible. They are unwilling to stand by their warranties and guarantees.************************* ********************************************************************************* Quote #: ***** 3/21/22 at ************ Carpet One location Installation date: 5/12/22