Business ProfileforCliff's Pools & Patios Affordable Makeovers

Cliff's completed a resurfacing job back in February 2021. Overall the job was "fine", not great. Pool definitely looks better than it did before. However, we paid a little extra for their "krystal blue" color since their pictures showed a very beautiful, bright blue. While the end product was nice, it was not the level of brightness that they led us to believe, so on that front we felt a bit misled. Also, we would've appreciated a heads up that we should cover our patio furniture. After completion, it took a while to clean everything up. At no point before the project began did anyone mention the incredible amount of dust that would be left behind which we'd be responsible to clean up.

Even with all that said, though, that's not why I'm giving a 1 star review.

There were 2 separate issues I brought to their attention after the project was completed: 1) pool light stopped working after they completed the job. It was a brand new light that had been installed about 1 week before Cliff's began their job. The pool company that installed it advised that there was evident damage to the socket as a result to the light being mishandled during the renovation. ($350 to replace the light) 2) A separate electrical issue that per the electrician was caused by bad equipment used by Cliff's. This equipment issue was known by the workers beforehand and didn't tell me so I needlessly spent about $180 for the electrician to come out. If the crew had simply advised me that the circuit breaker issue was a normal occurrence, I would not have called the electrician. I had told the crew the day before that I was thinking of calling an electrician and they thought it was a good idea.

After multiple calls/emails from me, it took Cliff's 7 months, yes 7 MONTHS, to address the issues. And I waited all that time just for them to tell me that they're not responsible for either problem. For the pool light, they put all the blame on the person installing it. For the electrical issue, they said the electrician lied in his assessment and it wasn't Cliff's fault. So after spending nearly $12,000 on the renovation, they were unwilling to provide any concessions, except for 1 month of free pool service (and why on earth would I want them to do more work on my pool after going through all that??).

It's apparent that Cliff's has terrible response times to issues brought on by their customers. Also, they will bend over backwards to avoid any liability. I have since found many bad reviews on community pages on Facebook with people experiencing similar problems with Cliff's avoiding making customers whole on problems they created. I really wish I had seen all that prior to having them work on my pool.

After writing a couple reviews on other sites, the owner contacted me and offered to pay for the electrician's bill (the previous manager I had spoken to a month prior had insisted that I could not escalate the issue any further). However, they'd only provide the refund if I removed my negative review. I said I would MODIFY my review based on the latest conversations, but that I would still note that issue with the pool light, as well as the incredibly poor response time. At that point *****'s took the refund off the table completely, and claimed that I was "cyber bullying". They then proceeded to respond to my online reviews by calling me a liar. The irony there is that in their response, THEY lied by saying they were very responsive to my complaints (again, it took 7 months to get any type of response from them).

Nothing I have said is a lie. I have written invoices from both the pool company and the electrician with their assessment that Cliff's actions/equipment were responsible for the issues. My reviews simply relayed what was on those invoices. If they have a problem with that, then their issue is with those companies, not with me. It was incredibly insulting that *****'s would call me a liar online.