Business ProfileforAmerican Long Distance Moving And Storage LLC

BBB files contain a pattern of generally allege from consumers that allege issues with service and price. Specifically, consumers allege no-shows by the moving company on the date of scheduled moves. Other consumers allege that the price increased after receiving a binding estimate.

On September 16, 2021, BBB sent correspondence to American Long Distance Moving And Storage LLC requesting their voluntary cooperation in providing steps it will implement to eliminate the pattern of customer generally allege.

On November 1, 2021 American Long Distance Moving and Storage responded as follows:

Long Distance Moving is a service we provide to our customers and in order to execute the move, our company utilizes authorized FMCSA (Federal Motor Carrier Safety Administration) motor carriers. In fact, policy states "Please note that American Long Distance Moving and Storage. is a properly licensed interstate Broker. American Long Distance Moving and Storage is not a motor carrier and will not transport an individual shipper's household goods, but will coordinate and arrange for the transportation of household goods by another FMCSA authorized motor carrier, whose charges will be determined by it's published tariff."

We strive to accommodate customers arriving within the requested window for pickup however, due to unforeseen delays, no promises can be made. In fact, the Binding Moving Estimate policy makes clear "All pickup, load and/or delivery dates are only estimates and are not guaranteed. There are absolutely no guarantees made, expressed or implied regarding pack, load and/or delivery dates."

We have a devoted team who specializes in the Quality Assurance process. Their objective is going through the inventory for a second time to have a more accurate idea of overall volume. The customer goes through this process approximately 3 to 5 days before their pick up date to provide the most accurate inventory. With this process being completed it also provides safety to the client of being charged premium on site increases of payment on the day of pick up. In this case the customer's inventory increased.

After having the inventory reviewed twice unfortunately on occasion upon arrival the FMCSA carrier noticed that the weight, that customer would occupy, exceeded the amount initially estimated. This adjustment in volume caused the increase in price, the bill of lading reflects the difference in volume which was signed off by the customer indicating this was agreed by the customer. These adjustments were for including but not limited to the increase in weight as well as Optional Accessorial Services and Additional fees for the "Packing supplies such as boxes, bubble wrap, etc."

Unfortunately this was an unusually busy moving season due to the pandemic, that not only effects us as a company but the entire industry. We are working tirelessly to work through the difficulties that the pandemic has brought upon the industry.