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Find a Location

PGT Custom Windows + Doors has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.
    • PGT Custom Windows + Doors

      1070 Technology Dr North Venice, FL 34275-3617

    • PGT Custom Windows + Doors

      PO Box 1529 Nokomis, FL 34274-1529

    Business ProfileforPGT Custom Windows + Doors

    Doors
    Multi Location Business

    At-a-glance

    Customer Reviews

    1/5stars

    Average of 12 Customer Reviews

    Customer Complaints

    67 complaints closed in last 3 years

    14 complaints closed in last 12 months

    Customer Reviews are not used in the calculation of BBB Rating

    Reasons for BBB Rating

    Products & Services

    This company manufactures custom windows and doors and impact-resistant windows and doors.

    Business Details

    This is a multi-location business.

    Find a Location

    PGT Custom Windows + Doors has 2 locations, listed below.

    *This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

      Country
      Please enter a valid location.
      • PGT Custom Windows + Doors

        1070 Technology Dr North Venice, FL 34275-3617

      • PGT Custom Windows + Doors

        PO Box 1529 Nokomis, FL 34274-1529

      Location of This Business
      1070 Technology Dr, North Venice, FL 34275-3617
      BBB File Opened:
      5/14/1999
      Years in Business:
      43
      Business Started:
      10/1/1980
      Type of Entity:
      Corporation
      Alternate Business Name
      • Progressive Glass Technology
      • PGT Innovations, Inc
      Business Management
      • Mr. Jeff Jackson, President/CEO
      Contact Information

      Principal

      • Mr. Jeff Jackson, President/CEO

      Customer Contact

      • Ms. Deborah L. "Debbie" LaPinska, VP Customer Relations
      • Mr. David McCutcheon, VP Supply Chain
      • Marketing Department
      • Mr. Jeff Jackson, President/CEO
      Additional Contact Information

      Customer Complaints

      67 Customer Complaints

      Need to file a complaint? BBB is here to help. We'll guide you through the process. How BBB Processes Complaints and Reviews

      File a Complaint

      Most Recent Customer Complaint

      03/13/2024

      Complaint Type:
      Service or Repair Issues
      Status:
      Answered
      In our new construction the builder put in PGT windows, installed 2022. We have had approximately 1/2 the windows have issues that required repair. Unfortunately there is one window where the crank broke, leaving the window locked. Our service tech, recommended by PGT, has tried for 3 months to get the crank part to fix the window. That is a ridiculous delay for getting a basic repair part. Overall the quality of the windows does not appear to be great and the service after sale is even worse. I wouldn't recommend PGT windows.
      Read More

      Customer Reviews

      12 Customer Reviews

      What do you think? Share your review.

      How BBB Processes Complaints and Reviews

      Start a Review

      Most Recent Customer Review

      Rose H

      1 star

      04/18/2024

      I purchased PGT windows in 2013 from *******`s windows in *************. His account is listed as active but calls go unanswered. The windows have developed copper spots and opaque splotches which are multiplying. I called PGT customer service and was advised that this was a manufacturing defect and would be replaced by a company they recommended however I would have to pay for the installation in the amount of $1800.00. I initially paid for installation and now am told I will have to pay installation costs again that are due to their manufacturing defect. I am so disappointed as I believed PGT was a quality company that would take responsibility for the apparently poor quality of their product. Buyer Beware.Is there any recourse for me. I am retired and live in a retirement community.Thank you for your time and attention to this matter **********

      Local BBB

      BBB of West Florida

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