Business ProfileforTropic Storm Protection, Inc.

I am looking to get my $500 back for the app that never worked They refuse to come and fix. It sadness me to have to give this review. All I asked was for the company to come and install my app/connector and I would pay the $500 They refused. I paid it because the contract states they would put a lien on my home.Below is what I went though with the company during the months of June and July. I have provided the text messages to support the below commentsDenise is customer and **** is ******************************************************************. I also provided screenshot texts.Here goes: I purchased electric storm shutters from Storm Tropic Protection on March 15, 2022. The purchase included manual overrides. I also paid an additional $500 to get a connector with app. Thus, the total purchase was close to $10k, and as the contract states, it includes the above. I wont disclose how many shutters I purchased. Around May 31, installation was complete. On June 2, I was told to exclude $500 from the final payment because I still had not received the connector/app. (see text from **** ) On June 18, the side shutter broke during the first use. I had still not received the app, and the electrical in the lanai still didnt work. Also the manual overrides were not installed, so I couldnt manually open it. I didnt have the handle as well. (see text dated July1 from **** that manual overrides were to be installed)On July 1, they came to fix the shutter. However, I still had not received the app, manual overrides were still an issue, and the electrical was still not done.On July 23, the other shutter broke in the bedroom On July, 29, they came to fix the one in my bedroom. They gave me the connector/app at that time, but I couldnt get it to work. Also they added the manual overrides, gave me a handle and finished installing the hardward. Electrical still wasnt fixed.I stated this in an email to Storm Tropic Protection. Here is their response: Also, it was one shutter on the side of the house that was stuck halfway down and we came out ASAP to fix it. The manual overriders were not something that was in your contract but we came back and put those in for you too. We have a lot of customers that use the app and it is a self setup. We are not responsible for setting it up. We've never had any issues before. I suggest you go to the help tab on the app and there are ******* videos that walk you through it. I attached the invoice for the final payment. Please mail a check to the office.I have attached the word document text and the screenshots.