Business ProfileforSmart Travel & Incentives, Inc.

Attended Vacation Advisor talk in April of 2022 at Marriott in ***********, **. Received the Air *************** vacation package. Sent in required $100 (money order) via certified mail $4.35, never received any update on receipt of down payment and I called them in May 2022 (after three attempts they finally answered the phone plus two e-mails sent with no response to their **************************************** and received a letter in June 2022 with instructions on how to book. Our first two choices were unable to be fullfilled and ****** (customer service) explained the dates could be extended if none were able to be met. I called in October 2022, due to DV my husband and I divorced and I requested the second ticket be changed to my daughter. No issue. My third date was unable to be fullfilled and I received a letter stating so. I never received any work from them concerning my final choice of 11/17/23. I called company in Feb 2023 and ****** stated an e-mail was sent and went unanswered. I checked my inbox/spam/junk and no email from trending travel was sent. ****** then informed me it would have come from another travel agency name. I was never informed contact would come from another travel agency name (it is not written in the fine print either) but I have no email from 11-06-23 "****" stating they had an offer to extend. Shady business practice when communication is so difficult. I just would like my money I handed over in good faith. ****** then stated a refund can only be collected 18months from the original offer date (April 2022) and my deposit will not be reimbursed.