ComplaintsforHyundai of New Port Richey

• Initial Complaint

  03/26/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I traded my 2024 Hyundai palisade on march 1, 2024 for a 2024 Santa Fe. The Hyundai palisade has not been paid of by Hyundai of New port Richey. I have called every over day to ask if the pay off has been sent since Hyundai Motor Finance started calling me every day. I was told multiple different answers yes we did or no not yet.. it can take months it can take weeks .. its complicated said the finance person **** because of my credit? or we will make one payment for now to stop those phone calls?the answers dont add up to me. I also emailed them .. the sales person and manager .Hyundai Motor Finance said the check was not set . Hyundai Motor Finance has been calling me non stop letting me know nothing was sent and by law Hyundai of New port Richey should have paid off the palisade in 10 business days. Myself and Hyundai motor finance representative called on a 3 way tried to talk to someone at Hyundai of NPR and a ***************** up on us . Also I was told to contact BBB and state attorney general and consumer affairs as I have . I have been told this is a sales Fraud. I am so disappointed as I am a customer since 2016. I feel scammed at this point and as if my Palisade was stolen.

  Customer response

  04/09/2024

   
  Better Business Bureau:
  
  

  Hi my claim was resolved 

   
  
  Sincerely,
  
  *********************************

• Initial Complaint

  01/24/2024

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  n August 2023, I had my car undergo an oil change at my mechanic's. During the service, he informed me that the car had no oil and was experiencing oil burning issues. Upon checking the Hyundai website, he discovered that the *** number was part of a recall campaign related to oil burning in cars. He recommended taking the car to the dealership for further inspection.Initially, I visited New Port Richey Hyundai dealership, where they indicated that the oil pan had a crack, causing oil leakage. However, I argued that the car was burning oil, not leaking it, as there were no marks or stains on my garage floor. The dealership's procedure involved using a camera to measure oil consumption, but I opted to take the car elsewhere.In November, I visited ********** Countryside, and they advised me to drive the car for ***** miles without replacing oil, checking the dipstick, or performing any maintenance. Given my weekend-only driving habits, reaching ***** miles would take a considerable amount of time. Recently, while driving, I noticed smoke coming from the hood, and upon inspection, I discovered there was no oil in the car.When I requested the dealership to retrieve the car due to safety concerns, they declined, insisting I drive the unsafe vehicle to their location. Unwilling to risk driving on a major highway, I arranged for a tow service to transport the car to **********. Despite contacting the dealership five times, I have not received any return calls. I only received an email listing several issues, including the need to replace the valve cover gasket.My primary concern is the lack of customer service and the fact that my car falls under the engine campaign issue. I am requesting a replacement for the engine and an apology for the inadequate customer service.

  

  Business response

  01/24/2024

  Good afternoon,

  This vehicle is not currently here and was purchased 12 years ago from a dealer in ********.  We have not had the opportunity to address the consumption concern at our location.
  We have only had one customer pay transaction with this customer back in 2019 in which we collected her deductible of $107.00 that was due to us.
  The vehicle has the *** warranty extension on the engine for bearing failure only; nothing relating to oil consumption.
  *** oil consumption protocol requires the repair of any/all external engine oil leaks in order to accurately measure internal consumption. 
  
  We are very sorry *************** is having issues with her vehicle however we cannot refund towing expenses for a vehicle towed elsewhere. My apologies for any lack of communication on our end. Unfortunately, I have no record of any unreturned calls to **************** and we would never intentionally ignore or upset our customers.  
  

   

  Customer response

  01/29/2024

   
  Complaint: 21188751
  
  I am rejecting this response because:

  I am beyond FRUSTRATED!  I am beyond angry.  I have spoken to an attorney and I will be suing Hyundai.  This dealership did not do any repairs on my car, however they did break something that was unrelated to the reason for my visit.  It then took them 3 months to fix the part they broke because they did not order the part until I called and complained for the 3X time.  I am not happy with the lack of communication from Hyundai.  I had to contact them multiple times to get them to fix what they broke.  I also had to take time away from my job to bring my car back to them to fix what they broke.  UNACCEPTBALE!  I will NEVER buy another HYUNDAI CAR/SUV nor will I ever endorse Hyundai to family, friends or colleagues.  I will be suing Hyundai for the burning oil issue! Thank you for NOTHING! 

  Sincerely,
  
  ***********************

• Initial Complaint

  01/19/2024

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  This is my second attempt at filing this complaint. In summary - Bought a car from this company in December and they inserted items such as a maintenance plan for over $**** that had not been discussed, as well as additional charges for a tire warranty that had already been negotiated as part of the purchase price. They also did not give all the incentives advertised for the vehicle. They further lowballed the trade in (giving a "fair value" to a brand new 2023 ************** with **** miles on it) and tried to force me to purchase the perma plate. I liked the salesman so I really chalked up the behavior of his "manager" as negotiating tactics - but later found out about them slipping in items that had never been discussed. At signing, they have you sign on a small ipad and keep hitting "next" going to the next signature line. Then, they do not give you a copy of the docs on paper, but rather hand you a thumb drive. It was only when I got home and put the drive in the computer the next morning to load everything did I see the hidden add-ins. This was the second time me going here and after seeing that, I put in the thumb drive from my previous deal to see that they had done the same thing. The only saving ***** for the first issue is I did get the credit back when buying the current car - but this time, I called them on their nonsense. Although they state I am getting a refund - I have yet to see it. In my opinion, they are liars and cheats.

  

  Business response

  01/29/2024

  We have canceled ************************** products that she purchased, and a check was issued and will be sent to HMF and applied to the balance of her auto loan. We also refunded her $500 as a good will gesture. We did give her all incentives that she qualified for. Dealers do not have the flexibility to not give manufacturer rebates that are due to customers. We are sorry that she feels as though we are liars and cheats. We strive for the best customer satisfaction possible, and we have given ********************** everything that she has asked us for. We do provide all deal documents via a thumb drive however we are always happy to print paperwork for our customers who prefer that. We have attached a copy of the refund check sent to the customer as well as the cancellation check sent to HMF.

   

  Customer response

  01/29/2024

   
  Complaint: 21166352
  
  I am rejecting this response because: The "cancelled" checks do not appear cancelled.  The only one that is cancelled is the one I received for $500.00.  Hyundai has not reduced my payments or shown any reduction in the amount I owe them as shown on my account:

  Welcome *************************************
  
  2024
  KONA
  VIN: *****************
  Account: 
  *************************
  ADD ACCOUNT
  See account infoView statements
  Total Amount Due
  $0.00
  MAKE A PAYMENTEnroll in AutoPay | Manage
  Payment Due Date
  02/29
  SEE PAYMENT HISTORY
  Change Due Date
  Estimated Payoff
  ******
  REQUEST PAYOFF QUOTE
  Payment Tracker
  
  59 payments left
  Retail Terms
  Retail Maturity Date: 12/30/2028
  Regular Payment Amount: $675.00
  Principal Balance: $36,098.49
  Federal APR: 3.99%
  Contract Start Date: 12/16/2023
  Payment DefermentYour Dealer
  HYUNDAI OF NEW PORT RICHEY
  ******************
  NEWPORT RICHEY, **, 34652
  Phone: ************
  Fax: 727-203-7300Payment History

  The above is the information straight from my account information.  

  Hyundai of New Port Richey has not satisfied its obligation to date as far as I am concerned.

  
  Sincerely,
  
  *************************************

  

  Business response

  01/31/2024

  **********************,

  We provided you the check copies in our prior response so that you could see that they were issued.  We did not have canceled checks to provide. The attachment was labeled "cancel check" because it was a product cancellation check. That is just an internal label on our end. As stated in our prior response the check was cut and then sent through for signatures and review and then sent via ***** to HMF. 

  The ***** tracking# ************ shows the package was delivered today at 8:58am. I would give HMF at least 3-5 business days to get the check applied to your account. They will not discuss your account with us; however, you can call their customer service number for updates on them applying the payment to your auto loan. Their phone number is *************. 

  Please accept our apologies for the confusion. 

   

   

   

   

  Customer response

  02/01/2024

   
  Complaint: 21166352
  
  I am rejecting this response because:  Hyundai Motor Finance has no payments and I will not accept the response until payment has been received and deducted from my balance.  The attempts of New Port Richey Hyundai to twist the truth remains evident, especially with their assertion that they had attached "cancelled" checks - which were not cancelled at all.  They knew that and used that word as if they had satisfied their obligation.  They have not.  They fooled me from the beginning and then, instead of giving me a new contract the very next day after I purchased the car - lied and said that Hyundai already had the contract.  Then, they made me "cancel" items that they forced upon me without my knowledge and then hid behind the cancellation as if it was me just being fickle and changing my mind.  They are liars and cheats and I have turned them into the attorney general.  The attorney general has forwarded the information to the ****************************** as well as ****************** of Vehicles (or Highways?).  They are an unscrupulous company and I will not stop until this matter has been satisfied.
  
  Sincerely,
  
  *************************************

• Initial Complaint

  11/27/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Resolved

  More info

  As I was looking for a used car, they came up as an option and had some good prices. As I was talking to them and getting information about the car I was interested in, I was given a quote by them that included extra fees that I had to pay outside of dealer, tax, and tag and title. These were not included in the advertised price and they admitted they did this so that they could advertise lower prices. While reading ******* Statute ******* (16), I believe this violated said statute and falls on the side of false advertising. Although said fees were disclosed in a fine print section at the bottom of their webpage, the statute says it needs to be included in the advertised price and was not. In the photos provided, it is the Recon fee and the Cert fee I am referring to

  

  Business response

  12/11/2023

  Used vehicles are electronically priced the day the vehicles are traded and do not reflect any reconditioning expenses or additional fees until these services are performed. All previously owned vehicles are different and require different levels of costs ( tires, paint, certification inspection, etc). Every dealer website I reviewed has a similar disclaimer and suggests the consumer call for details. We apologize for any inconvenience this has caused the consumer and would be willing to be flexible if we can be of any service moving forward.

  Customer response

  12/12/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***********************

• Initial Complaint

  09/15/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  New car purchase and the car was not inspected pre-delivery which if it was inspected as its supposed to be, the computer issue and switch malfunctions would have been caught prior to me leaving with the car. Even though they are willing to fix it i do not want this vehicle as it was brand new and should have never taken place. The car still was wrapped from the factory upon pulling it up to main lot for purchase.

  

  Business response

  10/12/2023

  *************************** had an issue with her new car, wire harness and switch. Under Warranty the replaced it and it corrected the issue. She refused to pick up her car for about 2 weeks.

  In that time she asked us to trade her out and We offered her the same new Vehicle and keep her payments the same with No Money down.

  She refused and want a more expensive car with a lower payment.

  After she refused she said she is getting an attorney and wants to file Lemon Law.

  Customer response

  10/12/2023

   
  Complaint: 20605931
  
  I am rejecting this response because: It isnt accurate. I went down to the vehicle and test drove it and the lane assist wasnt working properly so they kept it and told me it would be ready in 2 days. The vehicle was only left because there was an open case with Hyundai Corporate and a possibility of a buyback. They did not offer the same vehicle as a replacement as it was missing features that my current vehicle had. They were also going to take a extended warranty that was hidden in my contract as a down payment. So I was not paying the same thing and not getting the same vehicle. After Hyundai refused a buyback and pulled my rental vehicle forcing my hand to pick up the car. The car is in my possession, however, the wireless charger is not working and I notified the service manager via email and also showed him when i picked up the car. The next day I drove the vehicle and had the gps/main screen freeze up several times. I still believe this car has problems and had no response from the email sent the day after pick up. I was also promised payment assistance and never received it. I sent a certified lettered to the principal and registered agent. Awaiting response. I also had the chance to review the contract and it is full of errors and missing signatures and fraud.
  
  Sincerely,
  
  ***************************

• Initial Complaint

  08/22/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  I have a paint situation that needs to be fixed with Hyundai due to a manufacturer defect and they have denied my claim because my car is out of warranty. that is not fair to me at all because I been with this claim for 8 months waiting on an answer!

  

  Business response

  08/22/2023

  My records indicate this vehicle was purchased in ********** and the first visit here was 8/14. Claim was denied by the manufacturer as the original warranty was extended from 36 to 72 months for the paint. Customer has 89 months of ownership and is outside the coverage.

  This is an inherent issue with white paint and I suggest the customer call ********************** Consumer Affairs ************** and open a case. We can resubmit for coverage once we have a case number.

  This complaint should not be reflective of the dealership as we do not warranty the vehicles and only hope we can assist in getting our customers satisfied.

   

  I will reach out to the customer.

   

  *********************************

• Initial Complaint

  07/25/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  Finance Manager entered incorrect VIN for the car I purchased. Wrong number continues to appear in my Hyundai Finance account. Finance Manager failed to apply "giant discount" of $1500 on purchase price. He issued a check request on ************* form promising to deposit that amount to my Hyundai Finance account within 1-2 billing cycles. 4 months later no payment.

  

  Business response

  08/11/2023

  ****************** has confirmed that the $1500 payment has been made. We are very sorry for the lengthy delay and inconvenience.

  Please close this file.

  **** "****" ******

   

   

• Initial Complaint

  07/18/2023

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  On 7/15/23, I saw an ad on Hyundai of New Port Richey's website for a 2021 GMC Terrain priced at $23,900 before tax, title, fees, etc. After a test drive and 2 hours at the dealership, the final price came back at $30,816. This is a $6,916 difference or 30% increase in total cost. I am attaching the ad from their website and the written quote they gave me. You can see the breakdown of their pricing in the attachment. The bottom line is, tax is less than $2,000 for this vehicle in Pasco County *******. That means that all of their other undisclosed fees in the fine print add up to approx. $5,000 or a 23% increase in cost. My complaint is that I believe they probably violated state and federal laws protecting consumers from false advertising and bait and switch tactics. Specifically, ******* ****************** Trade Practices Act (FDUTPA) and Section 5 (a) (1) of the ************************ Act.My question to the BBB, and what I am also asking FLHSMV and the *** is......how much is the dealer allowed to alter the advertised price before it becomes illegal? I think my scenario is especially vulgar and egregious, which is why I am filing this complaint. You cannot draw people in expecting a price, and then alter the price considerably. That is the very reason why consumer protection laws exist.The ad was still up last time I checked, still drawing people in for the bait and switch.The Sales Manager ******* admitted to me on the phone that everyone uses these tactics, and if they did not, they would lose business to their competition. So they are not denying it, but openly admitting it. Most reasonable people expect the reasonable charges that are often hidden in the fine print. What this dealership did was deceptive and unethical, and if they did not break any laws, then the laws are worthless and there is no protection. My desired resolution is that they apologize and take down the ad so no one else is a victim. After that, I want no further contact with them.

  

  Business response

  08/11/2023

  ******************** file has been updated to "Do Not Contact" and the vehicle is no longer listed for sale.

• Initial Complaint

  05/08/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  Have voicemail stating that my daughters car payment be 330 but when she went to dealership the payment was raised to 430 that is called bait and switch. Knowing she loved the car

  

  Business response

  05/09/2023

  We helped the customer *********************************** the day before, and we told her the payment was $430 a month and if she wanted ************* it would be $440.

  *** our Sales person called and left a incorrect message to her Honest mistake. We explained that when she came back in on Saturday. The customer ********* understood that and signed the contracts and bought the car.

  I spoke with ********* the buyer today and she is happy.

• Initial Complaint

  04/18/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  This dealer completely changed the msrp and sale price without me knowing. The msrp of the car was ******. On there contract it was almost ******. This,in my opinion, is totally wrong and makes me wonder who the ***** is.

  

  Business response

  04/25/2023

  After reviewing this deal we confirmed that the selling price per the buyers order is in fact $32,265.00. The customer did purchase aftermarket products including ***********, a vehicle service contract and ************* which increased the total selling price to $39,612 before sales tax. Our F&I director would be happy to reach out to the customer with any questions that he may have and go through the buyers order in detail. All aftermarket products are explained to the customer prior to the customer signing and accepting. 

  Customer response

  04/25/2023

   
  Complaint: 19949834
  
  I am rejecting this response because: This is 100% wrong and i do not accept it. I did not agree to an dealer installed option of permaplating for ******* I made it clear several times that i did not want to pay over the msrp on this car.  This is also different from what there Manager *************************** told me in writing. I do not and will not accept this resolution to this matter.
  
  Sincerely,
  
  ***************************

  

  Business response

  04/25/2023

  Prior message was sent from corporate office. We are currently processing a refund for **************** at the store level and apologize for the mixed message.

   

  ***************************

  Customer response

  04/26/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ***************************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩