ComplaintsforExpressions in Design, Inc.
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Complaint Details
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Initial Complaint
05/24/2021
- Complaint Type:
- Product Issues
- Status:
- Resolved
In 01/2021 ordered custom sofa , paid $1384.44 .with same due upon receipt. store delivered March, with quality issues , arms looked like small mice's lumped under fabric , they took sofa to local upholstery place to Fix. Then 05/2021 returned but still have quality issues with horizontal seams in both arms. When to store , no sofas have these seams on their sales floor .Salesman said he would contact Bassett , then told us Bassett says it is standard, arms. .we were sold a sofa from floor sample with quality , but received a poor quality item. We would like to receive what we ordered. Then returned MayBusiness response
06/02/2021
Consumer Response /* (2000, 5, 2021/06/01) */ Thank you , Expressions called us and offered to take the couch , a 20 week replacement, or 150 refund , I am having arm materials made for 270 dollars so feel the 150 is short but we are tired of dealing with this , we mailed them the final balance . Thank you for your help.
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Contact Information
Business hours
Today,10:00 AM - 5:30 PM
MMonday | 10:00 AM - 5:30 PM |
---|---|
TTuesday | 10:00 AM - 5:30 PM |
WWednesday | 10:00 AM - 5:30 PM |
ThThursday | 10:00 AM - 5:30 PM |
FFriday | 10:00 AM - 5:30 PM |
SaSaturday | 10:00 AM - 3:00 PM |
SuSunday | Closed |
Customer Complaints Summary
1 total complaints in the last 3 years.
0 complaints closed in the last 12 months.