Business ProfileforNicks Air Conditioning & Heating LLC

On June 3rd,2021, I purchased from Nick's Air Conditioning and Heating a Trane 4 Ton HP heat pump, 16 seers Air-conditioning Unit and installation service. Also, the contractor indicated that I needed to replace the ducts in the attic. I signed the contact that included the purchase of products and installation. The products and services were paid in two check payments one for $5,000 and another one for $5,500 (copies are attached). They promised they completed the job and they promised maintance for 2 years which they only came once in a year so far. Issues with the AC are as follow: I do no feel enough cool in the master and the third room in the house. I called and stated this to the company. They came a couple of times stating that everything was alright, however, I still have issues not feeling cooling well in those areas. I called again various times, and they didn't reply to my call nor stopped by to check the issue. I spoke to their Damaris, the secretary of the company, and explained to her if they didn't take care of the problem, I was contacting BBB. It has been a week and no response. I noticed I never had the formal permit for the work. I confirmed this with the City of Deltona which informed they have no registration of such permit. The permit is a must. Since I needed to find out if the AC unit was defected, I called the manufactory, and they gave me a dealer's phone number. I called Pro-Tech Air Conditioning & Plumbing Service. They sent a technician that indicated the product was fine, and the installation however the ducts & the in/outside platform for the AC were not. This technician indicated the ducts replacement were too small and improperly installed for the unit and house. Moreover, there are leaks and they used a type of tape that detaches from the duct which blocks the system which already happened ones and they charged me $89.00 to repair not knowing that this was their negligence).