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Complaint Details
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Initial Complaint
10/06/2022
- Complaint Type:
- Service or Repair Issues
- Status:
- Answered
This cool destinations is a scam! They took my money and never provided my service!!!! I waited 45. Minutes in the cold and the bus never arrived.Business response
10/14/2022
We reached out to Big Bus Tours and they informed us that the tour went out without any disruptions on Oct 2nd. The customer reached out to us 30 mins after the last bus departed. The refund request was declined by Big Bus Tours but we offered the customer a voucher which is valid for 6 months.
Customer response
10/17/2022
Complaint: 18178777
I am rejecting this response because:
Sincerely,
***************************Initial Complaint
08/22/2021
- Complaint Type:
- Product Issues
- Status:
- Answered
I booked a history tour in which there are several stops at business for wine and cheese tasting. We booked for the 6pm spot that was offered. The tour says it takes two hours. They didn't send you the stops until you purchased the tour and than they send you the link. We clicked start tour and it showed the stops. ALL the business were closed already! They sold me a tour that does not exist! And refuse to refund my money. This is a fraudulent tour and they have the BBB on their site giving a false impression that they are legitimate company.Business response
11/05/2021
Business Response /* (1000, 8, 2021/09/08) */ Thank you for allowing Cool Destinations the opportunity to address our customer's concerns. We are sorry to hear that they believe that their concerns were unresolved and we hope that we can clarify any of our customers' remaining issues. We also wish to thank our customer for taking their time to provide us with feedback regarding the tour package they booked with us. The customer was already refunded. We let them know we had to confirm everything on our end before issuing the refund. We want to inform our customers that Cool Destinations is an online travel supplier, dedicated to providing the finest online purchasing experience for all our customers' travel needs. Our AITA/CLIA accredited travel agency strives to make itself the ultimate online travel superstore with the widest selection and best prices. Thank you for your continued patronage.
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Contact Information
3301 NE 1st Ave, APT H912
Miami, FL 33137-4257
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Get a QuoteCustomer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.