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Complaint Details
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Initial Complaint
12/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Resolved
Installed a new roof in January 2023 with A&E Brothers. Was told I have a 10 year leak free warranty that is in the contract. Since install I have had multiple leaks. I continue to have leaks and not the company is not addressing the **** leak and i have a warranty. They advised the leaks seem old and they would rather cut-out and replace the drywall inside and see if a leak appears later. Every time it rains a water **** then wafer stain appears in the same area which is a leak. The company advised the owner *** would call to discuss the issue with the constant leaks but no call. In one repair in June the repair person came unprepared and did not have foam or mortal to reinstall tiles and used another substance which A&E advised he should not have but they are also refusing to fix that alone with the leaks. They are not standing behind their work or warranty for leaks on a new roof and now nobody is calling to fix the issues.
Business response
01/18/2024
Dear ********** and BBB,
After we contacted client, we repaired roof where reported leaks were reported. After work was completed, we spoke with **********, and he was satisfied with repairs.
Should you need any other information please let us know.
Regards,
A&E Brothers Roofing
Customer response
01/18/2024
Better Business Bureau:
I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
Sincerely,
*****************
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.