ComplaintsforGlobalrose.com LLC

• Initial Complaint

  02/16/2023

  Complaint Type:

  Delivery Issues

  Status:

  Answered

  More info

  On Sunday, February 12, 2023, at 3:47 PM EST,your company confirmed receipt of an order of 200 next-day roses. These roses were bought for my wife for our 20th anniversary and Valentines day. This was order #******, and the order was fully paid for. The order was for 100 assorted roses and 100 yellow roses to be delivered on Valentines Day, February 14, 2023. (Exhibit 1).Your company emailed me on Sunday, February 12, 2023, at 10:50 PM, that my order was shipped via ***** Tracking# ************. (Exhibit 2). ***** did not deliver the item on the delivery date and instead delivered the item on February 15, 2023, at 10:16 AM. (Exhibit 3). You can see that only one box was in the shipment. Your company only delivered 100 assorted roses and did not deliver the 100 yellow roses see Exhibit 3; also see Exhibit 4.I paid $288.30 for these two roses.

  Business response

  03/06/2023

  The following communication was sent to the client on Feb 16, 2023. Full communication with the client is attached. The client has been very agressive altough our business is not at fault.

  Please verify our website informs customers before payingabout the following "*Credits or refunds will not be issued if orders are delivered 1 day later than the scheduled date." If the client proceeded with the order is because he accepts those conditions.

  Respectfully

  ************************* - Global ************************* Service Director

  **********************;February 16, 2023 at 5:09 PM
  Dear *****,
   
  Thank you for your patience. Your order shipped under the following tracking #s ************ and ************. We offer you our sincere apologies since ***** failed to deliver either box on time. You can verify www.*****.com for your reference and notice that the Standard Delivery Time was expected to be Feb 14, 2023, before noon.
   
  We have issued a refund for the order that has not yet arrived and our accounting department will send a refund receipt in the next business day. We warn clients before purchasing that we do not offer refunds if orders are delivered 1 day after the scheduled delivery date, but you really seem to be having a hard time and Celebrating Kindness is our priority, so you can count on your refund in full. 
   
  Respectfully,
  *************************
  Customer Service Director

• Initial Complaint

  02/15/2023

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I purchased 24 roses from Globalrose on 2/3/23. They were for valentines day. I requested the flowers be delivered on the 13th the day before valentines. Globalrose shipped the flowers on the 9th. Apparently there was a delay with ***** and the flowers were didnt arrive until the 15th two days after me requested date. ********** said it was ***** fault and all they can do is offer 50% refund. Heres where the problem lies. When the flowers arrived, they were dying/dead. The rose buds were bent and discolored and petals already falling off. The stems were dried out and the leaves were falling off. I received dead flowers for Valentines day!!!! And the cherry on top of this, they never provided the gift message in the flower box. Globalrose is offering 50% refund and wants me the customer to pay for half of the order still. They want me to pay for dead flowers and no gift message. Its a complete shame that a company only offers their customers partial refunds. I will be seeking a full refund and disputing the charge. Please see pictures below.

  Business response

  02/15/2023

  Dear *****,
  On the message we sent to you informing about the ***** unexpected delay, we offered you the OPTION to enjoy your roses with a 50% discount due to the delayed delivery caused by *****. This was in case your quality was in top shape. Since you reported your quality was affected, we refunded your order in full and we are quite surprised about this complain since Global Rose never refused to refund your account. Customer satisfaction is our priority.

  Respectfully,
  ************************* - Customer Service Director

• Initial Complaint

  09/29/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On the 15th of September I bought 250 roses 150 ivory 100 peach for my wedding what I received was 100 ivory 100 peach and 50 YELLOW roses. Not to mention they showed up late which I paid for them to show up on a certain day. So I tried to find a number to contact global rose but apparently they dont believe in phones. So I found a way to message them on their website but they didnt seem to care that I was upset or that I was out money and flowers for my wedding. All they told me yep we sent the yellow because we ran out of ivory and white roses. Which is frustrating they knew about it for 2 weeks before sending me the yellow flowers and didnt let me know that I would receive the wrong flowers 2 days before my wedding. They said I could get some more flowers but not the ones I want. They said I would get a refund for the **************************************************************************** the vases and the flowers just fell apart they were rotted to the core. So this was the day before my wedding so rehearsal and rehearsal dinner and now panicking to find new flowers for the wedding I took a couple quick photos of what they looked like and just tossed them aside. So come Monday I messaged them about what I found sent them the few photos that I had and asked for a full refund and they said sorry the pictures are not good enough. So I asked for a manager but they said I cant talk to one that they will call me asked for my cell number so I gave them it and now its been 3 days and no call no money has been returned to me and I spent just over $300 on rotten flowers.

  Business response

  10/10/2022

  On Sep 30 we talked to the client via phone and offered a 50% refund. The client agreed and we refunded him inmediately

   

  Sep 30 06:28 pm
  To: *******************************
  
  Dear ****,
   
  Im sorry about this incident. It was a pleasure talking to you over the phone today. We have initiated a refund for 50% of the order that was not refunded yet as we agreed on the phone. You will receive an email with a refund receipt from our accounting department within 1-2 business days with all the details of the transaction. It may take up to 3-5 business days to see the amount credited to your original payment method.
   
  Thank you for your time and for giving us a try. We do hope you will consider us for your future flower needs. 
  Best regards,
   
  *************************
  Customer Service Director
  

   

  Please send to: *************************
  email: **************************
  Dear *************************
  This is a receipt of the refund that was issued by Global Rose today. Typically, it takes 3 to 5 business days for financial institutions to credit the amount to your account.If you still fail to see the refund in your account, please check with your financial institution with the transaction ID provided below.Thank you for your patience and we are sorry for the inconvenience caused. If you have any further questions or concerns,please let us know at [email protected]
  
  GJMX-3QXB-8MC6 (548693)October 04, 2022 7:16 PM
  CC CREDIT
  CUSTOMER
  *************************
  DIVISION
  **********************
  SHIPPING ADDRESS
  EDIT
  *******************************
  145 *************
  ****** ** 98272
  *************
  RISK SCORE 
  
  Risk Assessment Score is not available for this transaction.
  
  ORIGINAL TRANSACTION ID
  CGY7-8VMD-P2XL
  Refund
  $123.61 USD
  Transaction ID: TPihh1ntSHRhM
  Webhook notifications

• Initial Complaint

  04/21/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  On April 18, 2022 I placed an order for 50 flowers to be delivered for my daughters 16th birthday with a note from het dad. I emailed and received email back not to worry that the flowers will arrive on time with a note. We waited all day on the 20th and unfortunately did not receive. ON the 21 I emailed them back since there is no need for flowers anymore. Birthday has passed. However received a denial. Today *************** arrived. Broken, dead and NO NOTE! I emailed again about 3 times and no reply since. I would like to receive my $100 refund.

  Business response

  10/12/2022

  We want to update the case with the fact that we did reply to the client, and we also refunded the client.

   

  We want to add that the fact that the order was late was due to a ***** delay as can be found on www.*****.com under her tracking # ************ and regardless we refunded the customer.

   

  We attach all conversations with *********************** for your reference. We appreciate if you can update the system or allow us to update the system so the case can be complete.

   

  We appreciate your assistance and will be looking forward to hearing back from you soon!

   

  Best Regards,

   

  *************************

  CUSTOMER SERVICE DIRECTOR

  www.globalrose.com

• Initial Complaint

  04/20/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Unresolved

  More info

  I ordered 200 carnations for a wedding. This was under Order #******. I tried to reach out but I the global roses and was told needed to use chat. I used chat and it would never send me to a live rep. **** said that it was waiting for one. After waiting for over 2 hours I went to ********* I made a post on their page and they replied wanting pictures. I provided many pictures of flowers that had massive *****/black spots, several broken at the top of stem and others are flat as a board. I cant use flowers like this at a wedding. Since there is no time to send this back and wait for more and hope they arent like this again I am forced to go buy more elsewhere and pick through the ones that I did receive and make what I can work. This company has yet to reply so the pictures I sent. This is poor business and I would never recommend them. I would like a resolution to this. I have attached just a very few pictures of what I received. There are tons like the below pics.

• Initial Complaint

  12/20/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  Placed an order for an event. - Was charged the full amount to my card immediately - Company offers no means of support (no phone, chat, or email support at all) - Cannot communicate with the company about my order - There is no confirmation number / shipping statement or anything regarding the order - I cannot engage company support at all

  Business response

  01/10/2022

  Business Response /* (1000, 5, 2021/12/21) */ Dear *****, we apologize if the order confirmation got lost. Your order number is XXXXXX, I am going to resend the email confirmation so you can have it. The order should ship later, so you should receive shipping information once it ships. Best regards ******** ***** Customer service associate

• Initial Complaint

  09/30/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  On 9.25.21 I purchased 200 Roses for an engagement proposal order #XXXXXX. When purchasing said roses the delivery date was scheduled for today 9.30.21. However the roses have not yet been shipped and will certainly not make it by my event. I have emailed twice, called the number (that explains they will only deal with customers through live chat and email) and tried to message a completely unresponsive "live chat". I'm seeking some assistance to obtain a refund of $219.99. Reading other people's reviews who have had very similar encounters and it is completely unacceptable to advertise "Always On Time" and then conduct business in this manner.

  Business response

  10/12/2021

  Business Response /* (1000, 5, 2021/10/12) */ Dear *****. We noticed you were concerned about the delivery of your order $ XXXXXX. It ws shipping and delivered on time as per your prefered delivery date. UPS tracking # 1ZATXXXXXXXXXXXXXX Delivered On: Thursday, September 30 at 9:39 A.M. at Front Door We apologyze we did not rent you more information regarding your case via email. Consumer Response /* (2000, 7, 2021/10/12) */ (The consumer indicated he/she ACCEPTED the response from the business.)

• Initial Complaint

  09/10/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  Online order #XXXXXX placed 8/18 - 3 sets of flowers to deliver 8/27 for 8/28 event. Received email confirmation 8/18 for all 3. On 8/26 received ship confirmation for 8/27 delivery as requested. FedEx tracking XXXXXXXXXXXX. However only 1 of 3 arrangements arrived. Order confirmation states to call XXX XXX XXXX or email ****@globalrose.com for questions regarding order. I called on 8/27 to inform them I received partial order box marked 1 of 1, missing 2 items and vm states they are not accepting phone calls and it sends you to the email. 8/30 FedEx called me tried to deliver and I refused delivery because my event was 8/28 and flowers arrived too late. 9/1 I tried calling and emailing to request refund of item 1 roses @ $73.99 and item 2 hydrangeas @ 54.99 that did not deliver, I emailed again on 9/2, again on 9/3, again on 9/7 and no responses to any of the emails. Can't get through on the phone. I do not have tracking on the 2nd shipment to even know it was arriving late.

  Business response

  09/23/2021

  Business Response /* (1000, 8, 2021/09/20) */ Dear *******, First of all, I apologize for not reaching back to your before. I do have record that you have contacted us in the past. Due to an update in FedEx system our confirmation email lost configuration and you received only 1 confirmation number out of three. I understand this was inconvenient for you. Additionally, one of your package suffered an unfortunate delay on the FedEx side and arrived to you after your event. I am redirecting your case to our CLAIMS department (******@globalrose.com) so they can issue your refund for - roses @ $73.99 and - hydrangeas @ 54.99 Thank you for reading this. If there's anything you would like to discuss further, please contact me so we can work through it. Best Regards, **** ******** CUSTOMER SERVICE DIRECTOR Consumer Response /* (2000, 10, 2021/09/20) */ (The consumer indicated he/she ACCEPTED the response from the business.) Thanks to the BBB involvement the business has agreed to a full refund of the items I did not receive and received late. I am satisfied with the resolution of a full refund of the two items.

• Initial Complaint

  09/04/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  I have ordered from this company a number of times. I have asked repeatedly that they ask FedEx NOT to require a signature. A delivery was attempted today (Saturday 9/4/20 - at extra charge) and the package was NOT left. FedEx will not try another delivery until NEXT TUESDAY, at which point the intended recipient of the package will no longer be at that address. FedEx would not let me change the delivery address as I am not the company ordering the delivery. I asked GlobalRose to request a change but they told me FedEx won't change the delivery address "because of the holiday." Thus, $100 worth of flowers will never be delivered. I am also filing a complaint against FedEx, but GlobalRose is the true "bad actor" here. I am seeking a full refund of my order.

  Business response

  10/19/2021

  Business Response /* (1000, 10, 2021/10/08) */ Dear Customer, Thank you for your order with Global Rose. We are very sorry that the flowers did not arrive on time as you expected them. We are issuing you a full refund. You should be receiving an email from our accountant department within 24 business hours, in which all the details of the transaction are detailed. Please keep in mind that it will take 3 to 4 business days for the funds to show up in your bank. Please accept our apologies again. We do hope you will consider us for your future flower needs. If you have any more questions, please do not hesitate to contact us via live chat. Best regards, CLAIMS CUSTOMER SATISFACTION DEPARTMENT www.globalrose.com Consumer Response /* (2000, 12, 2021/10/08) */ (The consumer indicated he/she ACCEPTED the response from the business.) The company has offered me a full refund, and I am satisfied with this response and outcome.

• Initial Complaint

  08/12/2021

  Complaint Type:

  Service or Repair Issues

  Status:

  Unanswered

  More info

  Hello, ordered $1200 in flowers for a wedding 01/15/2022. Used a $70 off coupon provided on site. It was not adjusted to reflect discount. Sent a chat message - rep said too bad. I said I would like to cancel, she said order has been shipped!!! It's August 10! My confirmation clearly states 1-13-2022 delivery. No help from customer service (no phone number available) and paypal has been charged. Company admitted to their mistake and said they will refund. No refund as of today. Will not use this company again.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩