ComplaintsforResorts Advantage, Ltd., Inc.

• Initial Complaint

  12/05/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  My wife and I need to cancel our timeshare contract. With our developing health issues, our ability to travel has been diminished and we have concluded that as retirees on a fixed income, we cant afford to be spending our retirement money on a contract we cant even use anymore. We need to request that our membership with ************* be terminated and that we are released from the yearly maintenance fee as well. We have attempted to contact the resort but havent been able to get anywhere with them. Wed really appreciate it if youd help us with closing out our contract with them or at least in getting their attention. Thank you

  Business response

  12/07/2023

  Resorts Advantage is a third-party service provider and not responsible for the complaint made by the consumer. As the service provider for Coco ******************** we will assign one of our account specialists to contact the consumer and provide the best possible assistance. We will also notify Coco ******************* of this notice for further review.

• Initial Complaint

  10/19/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to express my dissatisfaction with the services provided by ******* *************************** and Latitude Resorts. We signed up for a week-long stay in ******, enticed by the discounted price as long as we attended a meeting. During this meeting, we were sold on the idea of joining the ************* and investing in a timeshare, which was presented to us as a lucrative opportunity. We were treated with champagne and a lovely dinner on the day we signed the agreement. We were assured that this arrangement would be particularly beneficial for us as educators, allowing us to use our vacation time effectively. On the investment front, we were promised that you would rent out our unit, and the income generated would help us pay down our agreement.In addition, we were given the impression that there would be no maintenance fees if we booked through the ************* and that the rental income could be used for free travel. However, we later discovered that it was merely a percentage discount and not nearly as advantageous as initially portrayed. We were also led to believe that there was a termination clause in the contract, enabling us to sell back after one calendar year without penalty. Unfortunately, upon thorough review of our contract, we found no such provision. The situation has been further complicated by the fact that the area where our timeshare is located has been declared unsafe due to cartel activity. The funds we are currently directing towards a timeshare can be used in other important aspects of our lives. Given the above circumstances, we were misled into making a poor financial decision. We were not adequately instructed on how to utilize the timeshare, and now, considering the misleading information and the safety concerns, we have no desire to use it. We have reached out to this company trying to work with them directly only to be pushed aside and ignored. This company needs to take responsibility for our experience and allow us to be released from this contract immediately.

  Business response

  10/25/2023

  Resorts Advantage is a third-party service provider and therefore, cannot be held liable for the consumer complaint in question. Nevertheless, our organization is committed to addressing consumer concerns in a timely and effective manner. As such, one of our account representatives will proactively reach out to the consumer to review their concerns and subsequently escalate the matter directly to ******* ************** Our team is dedicated to ensuring the highest level of customer satisfaction and we remain committed to resolving this issue to the best of our ability.

  Membership KRCC 16263

  Customer response

  10/27/2023

   
  Complaint: 20751275
  
  
  We do not accept this response until we see someone is actually going to reach out. Please have someone reach out to us via email within the next few days.
  Sincerely,
  
  ************************

  Business response

  11/02/2023

  Resorts Advantage, as a third-party service provider, attempted to contact the consumer multiple times via phone and email, but has not received a response. The email address used is for 'Rich ********** ********************.

   

  
  
  
  

  Customer response

  11/03/2023

   
  Complaint: 20751275
  
  I am rejecting this response because:

  We only want to correspond with this timeshare in writing. We received an email from this company and have responded. We are now awaiting another response from them.
  
  Sincerely,
  
  ************************

• Initial Complaint

  09/14/2023

  Complaint Type:

  Order Issues

  Status:

  Unanswered

  More info

  i went to ****** in august of 2021, i was approached by ********************** while i was staying at the ******* resort. they basically invited us to breakfast, giving us incentives to try and do a membership with them, basically like a timeshare. i was with my family, my aunt and cousin and while everything sounded good.. something didnt seem right. we ended up signing a contract with them for ****** but right after i came back from vacation, i lost my job due to covid so i wasn't able to continue with the monthly payments, my aunt lost her job as well so it was up to me. for the past two years i've been trying to end my membership and get out of this contract but this business has refused to negotiate, they continue to ask for more money in order for me to "Reach closer" to the 50% **** to help me cancel. i've explained to them numerous of times, it's been very unprofessional and when i search up the business, this number in ******* comes up, also my charges are from the merchant "RA resorts advantage" which also comes up as a ***** merchant, but when i call... im not able to get through. this has been very frustrating, i've never received anything in the mail, i keep getting a breach of clause email, and all my conversations have been through whatsapp. everything is very fishy about this, and they have numerous reviews on ****** about how they've scammed other people, they pressure them to get into these contracts and then make it impossible for them to get out. they're very persistent on getting more money out of you. i spoke to my credit card company and they advised me to reach out to you

• Initial Complaint

  08/31/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  We don't know this company, but they send us an invoice each month; they told us that they are the collection agency of the ****** Timeshare that we canceled in February 2023. We told this company that we had canceled this Timeshare with the *************************** through our phone/WhatsApp call with ********************* People (which lured us to get the Timeshare) when we arrived in ********** from ****** last February. The Timeshare people in ****** assured us of the cancellation. They were ***********************, Vice President (according to ****** and *****), ***************************** (Manager), and **************************************** (Agent), and we also emailed *********************, the finance person. Since this company has a business relationship with ***************************, we asked them to verify our cancelation to all mentioned people. We have corresponded with this company, Resorts Advantage *******, since February 2023, telling them what happened. They were ***************************, *****************************, and *********************, and recently, ***** wanted me to contact ***********************************. "The pattern of sending you from one person to another sounds familiar from the ****** people to this company."This company told us they would send it to another collection agency if we didn't pay those invoices. With that, our credit history might be affected, or other things might happen. That's why we reached out to you for you to clear our name.It was our February 14, 2023, anniversary in ******, our first trip there. Instead of enjoying our planned itinerary, they cornered us daily to get the Timeshare; they did not want to accept No. We are still traumatized by this incident until now. BBB *******, we need you to please mediate and protect us from this fraudulent activity and harassment. You can reach me at ******************** or by cell phone/text: *******************. Address: *********************************************************** I have the WhatsApp chat docs that I can show you if you need them.Thank you,***************************

  Business response

  08/31/2023

  Resorts Advantage is a third-party service provider that offers collection services for ******* **************************** We have attempted to collect payment as there is an outstanding balance. As reference, find attached the legal contract signed by the owners.
  
  We have notified ******* *************************** with the necessary information for further review of this account.

• Initial Complaint

  08/21/2023

  Complaint Type:

  Billing Issues

  Status:

  Answered

  More info

  In addition to it's history of abusive and predatory business practices, I am filing a complaint, on a business registered in the ****************: Resorts Advantage **************************************************************** ************** for the following reasons Violating ******* Debt Collection Laws including but not limited to: *Trying to collect a debt which is not your debt; &*Refusing to honor repeated requests for collection phone calls to stop I have written and requested a CEASE and DESIST informing this third party that a) there is no valid debt based on both the fraudulent and abusive premises (that specifically breach the Military Lending Act under which I am a protected entity) and b) the void of CONSIDERATION (something of value exchanged for something of value) which was deemed void by both sources ***************** and ************* Delaware). Said written requests have been submitted via email and via **** postal mail with tracking. However, I have continued to receive harassing past due and demands for payment on a invalid account. Additionally, I have received two harassing calls at 9:17am and 9:19am despite my having answered the call only to hear silence. Additionally I have received TWO emails at 9:18am and 9:25am with intimidation tactics including the following subject line: ">>PAST ************** LETTER<< This is clearly a form of harassment of consumers. In addition to filing a complaint with the ******* ********** of *********** and ******** Services, I would like to explore filing this complaint which will be included as further violations under the protection of FDCPA to be included in my MLA violation filing. Sincerely.

  Business response

  08/31/2023

  Resorts Advantage is a third-party service provider that offers collection services for ******* **************************** We have attempted to collect payment as there is an outstanding balance. As reference, find attached the legal contract signed by the owners, ********************************* and ***************************** (KRCC 16894).
  
  A Cease-and-Desist letter has been received and has been entered into our system to halt all collection efforts. We have also informed our client and provided them with the necessary information for further review of this account.

  Customer response

  09/01/2023

   
  Complaint: 20499844
  
  I am rejecting this response because:

  * *********************'s ***************** partner provided documentation of reaching out to ********************* to void this account;

  * No VALID contract remains as both in ****** and in the U.S. consideration is required for validity of the contract.

  * As consideration has been determined VOID the entire contract and agreement is null and void in the absence of consideration.

  * Collections are invalid as the consideration has been voided and no fund payment to make contract valid exists

  * In addition to their collection agency reaching out to them regarding this, I have as well and with absolutely NO response beyond consumer protection law violating practices. 

   

  RESOLUTION: Adhering to contract validity components and providing update to collection agency said account is null and void.

  
  Sincerely,
  
  *********************************

  Business response

  09/11/2023

  Resorts Advantage is a third-party service provider and not responsible for this complaint. ******* ************* has been made aware and will make direct contact with the consumer to address their concerns with their vacation club membership.
  
  

   

• Initial Complaint

  08/09/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I am writing to express my deep dissatisfaction and lodge a formal complaint regarding the timeshare we purchased at the *****************************, ******. We were enticed into this commitment under false pretenses and feel that we have been victims of gross misrepresentation and scams. In 2015, while vacationing with our family, we were approached by a representative who promised us free excursions if we agreed to tour a new resort. We were told that this was simply to consider the resort for future stays. However, once we arrived, we were subjected to an intensive sales pitch that lasted several hours. This included touring the facilities and meeting with multiple salespeople who made grand promises about affordable and enjoyable vacations for years to come. We naively signed up, worn down by the intense pressure and wanting to get back to our vacation. However, our promised excursion coupons never materialized. We were immediately disillusioned but hoped to make the best of the situation by utilizing our timeshare. However, despite numerous attempts, we have never been able to book a stay due to lack of availability unless booking 2-3 years in advance, which was not feasible for us. Our frustration has only grown over time. We have been unable to update our contact details or find out where to send our maintenance fees. Despite repeated calls and messages, we have received no response. We are currently unsure of how to pay our 2023 fees as we do not know where to send them. The state of the property itself seems to have deteriorated significantly, as reported by a friend who recently visited ******. This further compounds our dissatisfaction and feeling of being misled. In 2008 we fell victim to another scam related to our timeshare. We received a call from someone claiming to have a buyer interested in our timeshare. Eager to be free of this burdensome agreement, we paid nearly $20,000 in fees, only to discover that the contact had disappeared and the number was disconnected. The financial and emotional toll of this situation has been considerable. We feel deceived and taken advantage of by the ***************************** and its representatives. We have always believed in fulfilling our obligations and have never defaulted on our payments. However, we are paying for a service that we have never been able to use, and that has caused us nothing but stress and financial hardship. We have reached out to this company on multiple occasions, and our concerns have been completely ignored. We need someone to reach out to us and give us the cancellation offer we deserve.

  Business response

  08/10/2023

  Resorts Advantage **** is a third-party service provider and is not responsible for addressing this complaint. Resorts Advantage does not provide services to *****************************. However, we have come across the personal information of this particular consumer at Resorts Advantage, as we are the service provider for their vacation club with Club *******. We are pleased to inform that both of their accounts with Club ******* are in excellent standing, and they have had contact with our account specialist. 

  Customer response

  08/16/2023

  We reject the complaint.

  This company states they are actively involved in our timeshare yet they did not offer any assistance in their last message. If they read our complaint, they would see the reasons why we are beyond not satisfied and need to move forward with cancellation. Please address our concerns directly. 

  Thank you 

  ***********************

• Initial Complaint

  09/28/2022

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  We are formally writing this complaint against Travel ************. We continue to request to be released from this burden but it seems to have fallen on deaf ears. As mentioned before, we can no longer hold onto this burden. We do not have the additional funds to handle this luxury timeshare. We have already cut back a lot and have managed to barely stay above water. Our salary is only half of what it was 2 years ago. Besides that, we have not even used this timeshare to this date. We have addressed this with Travel Smart and they have not shed one inch of concern. The fact that this company would treat their clients like this proves exactly why we want out. We are not asking for anything in return, only a mutual release from them completely. Please review our case and help us with the resolution we are seeking. We look forward to hearing from you. Thank you.

  Business response

  10/04/2022

  Resorts Advantage is a third-party service provider and not responsible for this consumer complaint.

  As per signed contract cancellation is not an option after the grace ****** of 5 business day regardless is there is use or not of the membership. We will have an account specialist reach out to consumer.

   

• Initial Complaint

  05/12/2022

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  We own a timeshare with Club Melia and have been communicating with representatives at Resorts Advantage about ending our ownership. We were given the impression that they would be assisting us with this and forwarded us to the sales department. To our surprise, we were given no assistance and were ignored after questioning why we were told they were going to assist us with canceling. This ownership has never been what we were told it would be. There were several selling points which ultimately enticed us to buy but did not come to fruition. Some examples include: We were promised this would be a great investment. Informed that the amount of points purchased would allow us to take 2 or more vacations per year. Promised the ability to sell our timeshare back to Melia should we decide to sell in the future. Informed that the points purchased were transferable to future years. We were told that we would have the ability to vacation with ease anytime, anywhere. There was a tremendous amount of pressure put on us to sign a contract. Club Melia's representatives neglected to mention that in the event of our passing not only will the timeshare pass onto our children, but the exorbitant maintenance fees would also pass on. The maintenance fees are already very high, we are scared to see how much they will increase in the future. This is not something that we want to pass onto our children as we have come to realize that this is not the great investment it was promised to be. It seems our lifetime investment has turned into nothing more than a money sump that promised a lot but, in the end, delivered very little.

  Business response

  06/09/2022

  Dear member,
  
  We acknowledge receipt of your concerns and we will proceed to contact you directly for an appropriate assistance.
  
  We remain at your service.
  
  Cordially,
  
  Members Services,

• Initial Complaint

  04/01/2022

  Complaint Type:

  Service or Repair Issues

  Status:

  Answered

  More info

  On 07/04/21, my wife and I purchased this discount program for hotels at ******* ****** in ******. The purchase price was $13,900 for Resorts Advantage *** and $5,000 in an RCI Elite Rewards credit cart. We have been making monthly payments on both and today I tried logging on to make my monthly payment and was surprised to see I owe $948.96 instead of my $240.99 monthly fee. I called twice and they told me that it is a yearly maintenance fee that is owed and if I don't pay it they will report it to my credit. When we signed up for this membership I was told I would only pay this if I used the hotel which we haven't. The few times we have tried to use the discount we end up saving more if we just book on our own so we are very disappointed in the service and what we were promised as far as savings. They told us it would be around $600 for a week rental and this hasn't been the case. We were also told that we would be getting a $10,000 deposit in our bank account which we paid around $600 to set up our vacation weeks with a company that was going to sell them. We haven't seen any money in our account which was supposed to pay for our membership and when we called they said they are really behind and don't know when we will get our money. This is a scam. Please call my wife ******* regarding this situation. We want a refund for what we have paid and the debt to be eliminated.

  Business response

  04/15/2022

  To Whom it may concern, 

  We have contacted our client, and cleared up any misunderstanding. Case has been resolved. 

  Regards

  Customer response

  04/26/2022

   
  Complaint: 16973836
  
  I am rejecting this response because:

   

  we have not received any of the money from having our vacation weeks rented. We were supposed to get the funds deposited in January and have not had any of the funds deposited. We would like a refund of all the payments we have made and our account to be closed with a zero balance on both of our accounts pertaining to this. 
  
  Sincerely,
  
  **************************************

  Business response

  05/02/2022

  Hello, 

  The client has been contacted by Resorts Advantage, to which all misunderstanding regarding the membership was cleared up. It was confirmed that the client pays annual dues only when traveling, the account is also up to date and in good standing. 

  Best Regards, 

  ***********************

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩