ComplaintsforSky Group USA, LLC.

• Initial Complaint

  01/28/2024

  Complaint Type:

  Product Issues

  Status:

  Answered

  More info

  I received a ****** loan back on 01/15/2019, with a ***** payment. The ***** payment started on 01/25/2019 and to this day **** they are still taking out ***** every two weeks. I have tried several times to reach out to the company and nothing, all i keep getting is a busy signal with the phone number listed. I am looking to get my money back.

  Business response

  02/12/2024

  Hello, 

  We have reviewed your account, while its being billed as per the terms of the agreement, we strive for our customer satisfaction. We can provide a credit back to pay off the account in full and close the account and prevent any further billing. 

• Initial Complaint

  05/19/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I recieved a loan in 2019 with this company. I have paid 90$ every two weeks since then for a loan for 300$. This company has continued to take the 90$ out of my account. I have attempted to contact via phone and website several times, both are unavailable. I have spoken to my attorney as I have paid nearly 9,000$ to this company outside of the original arrangements for this loan. I need this loan closed and will be needing a refund of the over payed funds. The payments have been made not in accordance with the loan terms and will continue to seek legal action, up to and including a class action lawsuit if this is unresolved. This company needs to contact me directly, not through a response on this website.

• Initial Complaint

  04/27/2023

  Complaint Type:

  Product Issues

  Status:

  Unanswered

  More info

  I cannot remember the exact date of the $300 loan. I have been paying $90.00 for years. I tried to find the website to see my balance. I can not get in touch with this company by phone or pull up the website. I have paid alot of money over the origial $300.00 to this company in interest. I would like this loan to be marked as paid in full and some of my payments refunded to me.

• Initial Complaint

  04/08/2023

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  I got this loan back in 2019, it was a $390 loan and I have been paying $180-$270 every month. Thats over $8,000 when I I have tried on several occasions to get ahold of them and have had no luck via phone and email. They have taken so much money from **** cant even find any business information on them. I want this account to be closed and whats owed back to me. This is a such a scam, I need help and I was completely taken advantage of. I will no longer be given them any more money.

  Business response

  04/23/2023

  Account has been billed in accordance with the terms of the loan. However our clients are our priority as **** we can offer a refund of interest to be credited against principal and to close this account in full. Upon acceptance of this offer and closure of this complaint we will proceed to credit the account and close it as paid in full. 

  Customer response

  04/24/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *****************************

• Initial Complaint

  03/24/2023

  Complaint Type:

  Order Issues

  Status:

  Answered

  More info

  I barrowed money from Sky *** in June 2019, they've debit my account $90 every two weeks since there. They used to send me emails and texts reminding me of upcoming payments which they no longer do. Also, their website doesn't exsist anymore. So I am unable to log on to my account, check the status, amount left and pay off my loan. I would like to be contacted immediately to be able to pay off my loan AND to see my payment history to ensure they haven't just been taking money from me for now 4 years. I am pretty sure they now owe me money!

  Business response

  04/19/2023

  Consumer is being charged in accordance with agreement. In efforts to resolve the concern we are willing to provide a credit to the account to close accoount in full. Upon acceptance we will proceed to credit and close account as paid in full

• Initial Complaint

  03/15/2023

  Complaint Type:

  Order Issues

  Status:

  Resolved

  More info

  I cannot remember the exact date of the $300 loan. I can no longer contact this company by phone or pull up the website. I have paid well over $4,000 to this company in interest. I would like this loan to be marked as paid in full and a good portion of my payments returned to me.

  Business response

  03/15/2023

  Good Afternoon

  Please confirm the account is under ************************ 

  We are able to offer a credit of 390 in interest towards the principal balance of  the account to payoff the balance. Upon acceptance of this offer, we will proceed to credit the account and **** the account paid in full. 

  Customer response

  03/20/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. The account is under ***********************, *********************.
  
  Sincerely,
  
  *************************

• Initial Complaint

  01/23/2023

  Complaint Type:

  Service or Repair Issues

  Status:

  Resolved

  More info

  BEWARE... Don't do business with this company. I got a loan from this company a few years ago $300 to be exact. They have been drafting $90 from my account every two weeks, I have called calling for months and months and always get a busy signal. I am now to the point after doing my homework I see this is a complete scam and I refuse to give them another *****. I have tried googling them and find nothing, All I want is for this to be closed and marked paid in full as I have given them thousands of dollars at this point, and I want to know its done or I will take legal action. At this point I'm not sure what else to do.

  Business response

  01/24/2023

  Good Afternoon

   

  We have received no support requests but we would be glad to assist you. May we contact you at the number of file?

  Customer response

  02/02/2023

   
  Complaint: 18886761
  
  I am rejecting this response because:
  I need them to contact me directly to close this account in order to resolve this. I have all documents downloaded and ready to share with the company directly. 
  Sincerely,
  
  *************************

  Business response

  02/13/2023

  Our records indicate that your last payment was on January 9th, in efforts to resolve your complaint we will credit some of the interest payments made towards your principal and close the account. 

  Customer response

  02/23/2023

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  *************************

• Initial Complaint

  10/04/2022

  Complaint Type:

  Billing Issues

  Status:

  Resolved

  More info

  This is a loan company I've used for a while. I've been trying to call and email to pay them off. I only owe $179. The # on website seems disconnected. I've also tried the contact on the site says error code. I had to place a $30 stop payment they were taking $40.51 every two weeks from my account. For a month I tried so hard to contact them. I'm not sure what else to do.

  Business response

  11/02/2022

  Good Afternoon, can you please provide a number where we can reach you, the number on file says its disconnected. 

  Customer response

  11/03/2022

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  December *****************************

• Initial Complaint

  05/18/2021

  Complaint Type:

  Sales and Advertising Issues

  Status:

  Answered

  More info

  I recieved an email this morning from skycash usa.com saying that i owed them $433.46 for a loan from several years ago the letter states that it's 1958 days past due. i have never took a loan out with these people, and i never will. they've also had their fake lawyers call and email me saying i owe 1900 here or 2900 there! when in reality i owe these people nothing because i never took a loan out to begin with.

  Business response

  07/19/2021

  Business Response /* (1000, 10, 2021/06/22) */ ***Document Attached*** Good morning, We received a notice ofr the first time of this complaint today, 06/22/2021. We have a signed loan agreement from this customer which we have attached to this response. Customer was sent $200 to a CB&S Bank account and made 3 successful payment of $60. Customer was advised as it is done out of courtesy to explain to customers what they are signing and how repayment works. When we tried to processed the 4th payment, it bounced back due to non sufficient funds. We are willing to settle this customers account at a lower balance to get this account closed out as paid in full with no negative remarks. Consumer Response /* (3000, 12, 2021/06/22) */ (The consumer indicated he/she DID NOT accept the response from the business.) i do not accept this response because i do not ever remember borrowing money from this company or even signing any documents from this company. but i do not want or need this on my record. if they will agree to me paying them 100 U.S. dollars just to go away and quit bothering me then i would be willing to pay them just to keep a clean record. but i will need some form of statement or website or something where i can send them a payment. Business Response /* (4000, 14, 2021/06/28) */ Good afternoon, We attached a copy of the signed loan agreement. We are also attaching the payment history to show the 3 payments that were made. We are willing to settle this balance at $100. Customer can login to their customer portal at www.skycashusa.com. To the upper right hand side there is a green box that says 'Customer Login'. We will be emailing customer a Password Reminder email. We will also send customer an email with this settlement agreement. The only form of payments we accept is cred, debiy or prepaid card and money orders or cashier's checks. Consumer Response /* (4200, 16, 2021/06/30) */ (The consumer indicated he/she DID NOT accept the response from the business.) i have not yet recieved any email from the company. my email address is ********************@gmail.com if they would be so kind as to forward any info to that email so i can take care of this matter it would be greatly appreciated. thanks Business Response /* (4000, 18, 2021/07/07) */ The email was sent on 06/28/2021. I am attaching a screenshot of the email that was sent. I am also re-sending the email.

*Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business. ↩