Business ProfileforA & J Appliance Installation and Repair, Inc.

This company was hired by Choice Home Warranty which I had for all my appliances insured. I filed a claim bc my ** was leaking. The insurance sent A & J Appliance Installation and Repair, Inc. tech to my home. He came and said ** tubes were clogged. He said he unclogged it and that the issue was settled. A week goes by and the leaking was worse to the point where my wall has two holes now. I called the insurance again and they said they will send a tech out to the home again. The same tech came to my home with another tech. I showed them the issue and they both said it was not the ** making the wall wet an that the ** had no issues. They said it was a plumbing issue and that I needed a plumber. I call my insurance again and file a new claim now for a plumber. The plumber came to my home and said this is not a plumbing issue this is the ** leaking through the floor and causing the wall to be wet. Now I call the insurance again and report that the plumber said indeed this is an ** issue. So the insurance sends out another tech from the same company. Now this tech says that it's still not the ** making my wall we, but that my pan is broken and my coils needed to be cleaned. Then they report this to the insurance and tell them it's a preexisting condition so now the insurance does not want to cover the claim. Mind you it them 3 times to come to my home and none of them even knew how to deal with my issue. This business does not know what they are doing and I cannot understand how they are up and running. I had another ** company come out to my home and they confirmed that indeed it is my ** that has caused the wall to be wet and created holes. Now I have to pay out of pocket bc of the negligence of this company! I called requesting what the reports on all 3 visits were and their secretary ****** said that she would have the owner contact me which he never did and I never got the reports on all 3 visits. Then *** says that it only shows that they came to my home only 22 times when indeed it was 3 times. This is unacceptable !!!