Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/18/2025

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an important notice that looked like a check for $225. It said that my immediate response is requested. This is for a home warranty that I never had and never asked for, the letter claims it is expiring or has expired.

  Business Response

  Date: 05/09/2025

  Good day! We do apologize for any confusion. The notice sent, was certainly not alleging Ms ***** had a previous policy with our company. The notice was sent as the home was purchased in 2023, and typically when a home is purchased a home warranty would be offered for the first year which would be expired at this point. The $225.00 "check" is not a check, but rather a voucher of the cost of a home warranty should Ms ***** have wished to get coverage. We do hope that this clears up any confusion, and resolves any concern!

• Initial Complaint

  Date:01/24/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company Oasis Auto Protection was misleading in their protection plan pitch and when I realized it I had already given my credit card information. I asked at that time to cancel the plan and to please stop the payment while we were still on the phone. The gentleman would not cancel it while we were still on the phone and said customer service opens on Monday during regular business hours. I believe this company may be scammers. They have now blocked my number. I never received a confirmation email for the amount paid. I have an email that I can provide as well with the specifics to this company.

  Business Response

  Date: 04/14/2025

  Good day! First and foremost, we would like to apologize for the delay in response. Something occurred, in which we were no longer receiving email notifications of complaints and thus we are just now seeing this. We are thankful to the BBB for allowing us a chance to respond still, as it is of the utmost importance to us to try to resolve any concerns/disputes.

  While its unclear per her complaint where Ms ********* feels she was mislead, we can assure her this is no type of scam. All of our automotive service contract specialists are licensed by the ***************************** and all of the policies offered by Oasis are all administrated by A+ rated companies, and backed by A rated insurance companies. Regarding Ms *********** complaint that she was unable to cancel on the date she setup, this is due to the fact that she completed the purchase of the plan after 5pm on a Friday. While our activation department is open until 6pm on Fridays, customer service is open ***** cst. Upon reaching out to customer service Monday 1/27, Ms ********* informed us that she was unable to afford the policy. While we did all we could to explore other options to make the plan more affordable ultimately the policy was canceled per her request on this day. 

  I do apologize that the refund of her down payment must have been overlooked. Her refund has been processed, and we would ask she allows 7-10 business days for her bank/financial institution to return the funds. We do hope this resolves any and all concerns, and apologize for any frustration and the delay in refund. 

• Initial Complaint

  Date:01/13/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company keeps sending literature to my address and I have asked them nicely to stop. I have continued to get mailings from them and I would like to be removed from their database. I will NEVER do business with them. I called the number on the letter and asked if I could be removed from their database and to stop sending me stuff and the guy laughed and said they werent going to stop. For this reason, I will NEVER in life nor will my associates do business with them.

  Business Response

  Date: 04/14/2025

  Good day! First and foremost, we would like to apologize for the delay in response. Something occurred, in which we were no longer receiving email notifications of complaints and thus we are just now seeing this. We are thankful to the BBB for allowing us a chance to respond still, as it is of the utmost importance to us to try to resolve any concerns/disputes.

  We apologize that Ms **** was unhappy receiving an offer for coverage in the mail. I can confirm from our records, that our company only sent one and wish to explain that most people we speak with are receiving notifications that look similar but are in fact from several different companies. That said, I'd like to note until today Ms ****** file with us has never been opened, and so I'm certain that the experience she had in speaking with a company was not with us. I have entered Ms **** in as "take me off the list" to further ensure she will not receive any further communication from us and we do hope this resolves her concern. 

• Initial Complaint

  Date:10/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received multiple deceiving letters about my home insurance expiring, and suggesting urgency and that this is required by my mortgage lender. Almost fooled my wife, but I got suspicious as we never had home warranty insurance since we bought the place and it's a newbuild. A ****** and helpful BBB website search confirmed that ******************* pushes this well known scam to sign up unassuming homeowners to their expensive and horrible home warranty product. They should not be allowed to send letters like this that look official and make statements that are deceiving and untrue, and then brush it all off with the very fine print at the bottom or back of the letter and then when confronted by the BBB they say it was another (affiliated) provider that acted maliciously, not them. In my case, the fine print says the letter comes from "Oasis Home Protection" but ADMINISTERED by ******************* which gives them the convenient excuse that Oasis is the culprit not ******************* even though they clearly are closely affiliated. Once the complaints pile up, they close Oasis and create a new culprit affiliate. Remove me from ALL ******************* mailing lists immediately, no matter who their scummy and ficticious affiliate is. I am also filing a complaint with the ***********. Home **************'s licenses and permits in the state should be revoked for deceptive practices right now! Thanks God we didn't fall for it, and thank you to BBB for always helping consumers!

  Business Response

  Date: 04/14/2025

  Good day! First and foremost, we would like to apologize for the delay in response. Something occurred, in which we were no longer receiving email notifications of complaints and thus we are just now seeing this. We are thankful to the BBB for allowing us a chance to respond still, as it is of the utmost importance to us to try to resolve any concerns/disputes.

  We apologize that Mr ********** is upset at receiving the letter from us, and seemingly several other companies in regards to purchasing a home warranty. I would like to note, that nowhere on the notice sent does it state that a warranty is required by the lender. The statement that involves lender information simply states "You are receiving this notice because your property's home warranty at (address) secured by (lender name) maybe expiring or may have already expired" This is noted, as it is typically the lender who has notified us of the homes warranty status. As mentioned by Mr ************ his home being newly built in 2020 the notification was sent being that all homes do come with a one year warranty, and that warranty was expired. We hate that Mr ********** felt this was some sort of scam, and assure him this couldn't be further from the truth. All policies offered by Oasis, are through administrators that are A+ rated, and backed by A rated insurance companies. 

  Customer Answer

  Date: 04/14/2025

   
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.
  
  Sincerely,
  
  ******** **********

• Initial Complaint

  Date:08/19/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  7/11/24 $495,00 Home protect warranty (SCAM)Warranty not needed and sold as if it was mandated by the ******* business has not try at all to resolve this in-fact the opposite total avoidance.

  Business Response

  Date: 04/14/2025

  Good day! First and foremost, we would like to apologize for the delay in response. Something occurred, in which we were no longer receiving email notifications of complaints and thus we are just now seeing this. We are thankful to the BBB for allowing us a chance to respond still, as it is of the utmost importance to us to try to resolve any concerns/disputes.

  We do believe this to be a case of mistaken identity as 1. the complainant notes "Home Protect", and this is not our company nor a name we've ever done business under. 2. no record of a policy can be found by complainant's name, phone number, or property address. I did reach out to ***** today, and in discussing this matter we determined this was most likely the case and that the matter has since been resolved. 

• Initial Complaint

  Date:08/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  They repeated contracted me about a my home warranty so I finally called them. The information over the phone seemed useful I signed up. Once I receive all the details in writing it wasn't necessary for me to keep doesn't actually cover anything, so I cancelled before the 30 days as stated on the info packet. The representative would not cancel when I repeated stated just cancel please then put me on hold. I was finally told my refund would be received 7-10 days didn't get it. Called back and was told 3 more business days didn't get it. I called again and was now told another 7-10 business days they still haven't given me my. money back.

  Business Response

  Date: 04/14/2025

  Good day! First and foremost, we would like to apologize for the delay in response. Something occurred, in which we were no longer receiving email notifications of complaints and thus we are just now seeing this. We are thankful to the BBB for allowing us a chance to respond still, as it is of the utmost importance to us to try to resolve any concerns/disputes. This policy was purchased 7/11/2024. Ms **** then contacted us on 7/30/24 and cancelled the policy, which was well within the 30 days the policy allows for a full refunds. We do tell customers to allow  7-10 business days for refund, and this is most certainly always our intent however for numerous reasons delays can sometimes occur. I see on our end, the refund was processed on 8/19/24 and so we do apologize for the slight delay. We hope the cancellation and refund are satisfactory to Ms ***** and should she have any questions encourage her to contact customer service at ************.

• Initial Complaint

  Date:07/05/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was contacted by the company that our warrantee had expired on our automobile. My husband talked with them and decided to purchase a policy. After we paid for the policy my husband found our warrantee with a different company and that it had not expired. We tried numerous times to call and cancel the policy and we were given a complete run around no phone number in the business answer the call just keep giving you another number and letting you sit on the phone until you hang up in frustration. We realize it was our mistake and we are not asking for a refund we just want to cancel the policy and have no further contact with this company.

  Business Response

  Date: 04/14/2025

  Good day. First and foremost, I want to apologize that its taken this much time for us to respond. It seems alerts from the BBB started going to a different email, and so we are just seeing this complaint. We thank the BBB for reopening this complaint and giving us the chance to respond and to make things right. I apologize that you had a hard time reaching us after setting up a policy. This is most certainly never our intent! This policy did end up cancelling for nonpayment 8/1/203, as we never received the first monthly payment and were never able to reach you. As this complaint was written on 7/5, we will accept this as a written request for cancellation and refund. As the policy was setup on 6/22, this request would fall within the 30 days the policy allows for a full refund and thus we have issued refund of the $188.00 back to the card ending 0899 it was originally processed from. I did attempt to reach out today twice, to go over all this and offer apologies for delay in this matter personally. However in speaking to both ******* and ******, they disconnected the call. I do hope that this response and corrective action is found satisfactory by them, and if they have any additional questions or concerns encourage them to reach out customer service department at ************.

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Oasis Protection is a scam and they try to sell you a home protection policy that you cant cancel.

  Business Response

  Date: 04/16/2025

  Good day! First and foremost, we would like to apologize for the delay in response. Something occurred, in which we were not receiving email notifications of complaints and thus we are just now seeing this. We are thankful to the BBB for allowing us a chance to respond still, as it is of the utmost importance to us to respond to and try to resolve any concerns/disputes.

  We regret to hear that Ms ********* feels Oasis to be a scam. Ms ********* purchased 3 year policy for her home with us on 4/23/2024. She was sent an automated email on 5/24, as her automatic monthly payment did not go through. On 5/28/24, a gentleman claiming to have power of attorney called in to our billing department insisting that the policy had been cancelled immediately upon being setup. Note: no contact prior to this was made with us regarding Ms *********** policy. At this time, the gentleman who claimed to be her son in law was sent over to our customer service department and told he needed to email over proof of POA. This was requested 1. because we would not make any changes to a customers policy per the request of someone not listed on the policy (unless legally required to do so) and Ms ********* was not present on this call, and 2. at the time the cancellation was requested, the policy had been in force for over 30 days. Per the terms and conditions of the policy that Ms ********* agreed upon, the policy is only fully refundable within the first 30 days. Past that, is prorated refundable based on the time lapsed of the policy and less a cancellation fee. Of course, if someone held POA over Ms ********** she was not able to enter into such agreement and a full refund would be due. We never received POA, and the policy ended up cancelling for non payment.

  We are unsure if the gentleman we spoke with did in fact have POA, or was claiming to simply to try to cancel the policy for Ms ********** We do hope that it could be understood, that it does occur from time to time where a 3rd party attempts to cancel a policy, and it is not in fact the intent of the policy holder. It is most certainly not our attempt to make cancellation difficult, but again to protect the policyholder (and in this specific instance, award a full refund if it were to be due). Should someone have in fact held POA over Ms ********* at the time the policy was purchased it can still be emailed over and we are happy to still issue a full refund. If POA does not exist, and it was in fact Ms *********** desire to cancel the policy we are happy to cancel the policy effective the initial request on 5/28 and issue the prorated refund that would have been due at that time. Note: the complaint requests a refund of $225.00, but Ms ********* only made a down payment of $225.00.

• Initial Complaint

  Date:04/04/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So the product was a home protection that I purchased and then Later realize I did not want to get it. Call them to cancel it and they never gave me a confirmation number On the cancellation and just hung the phone on me and never got no answers. I've been calling him for days now and still haven't gotten nothing.

  Business Response

  Date: 04/14/2025

  Good day! First and foremost, we would like to apologize for the delay in response. Something occurred, in which we were no longer receiving email notifications of complaints and thus we are just now seeing this. We are thankful to the BBB for allowing us a chance to respond still, as it is of the utmost importance to us to try to resolve any concerns/disputes.

  After purchasing coverage on his home on 3/31/24, Mr ******* called to cancel on 4/1 stating he didn't believe he needed this. The initial call did disconnect, though our system shows this was on our end so we can only guess this was a loss of signal or technical issue. He called back, and per his request we processed his cancellation at which time he was informed that he would receive refund within 7-10 business days. Mr ******* called again on 4/8 to inquire about his refund, and was again advised the same. His down payment was refunded as promised, on 4/9/2024. We do hope this resolves any concerns Mr ******* has, and apologize for any frustration.  

• Initial Complaint

  Date:02/22/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I signed up for a car policy but decided I wanted to cancel. The representative I was connected to would not cancel my policy as I requested dozens of times, was rude, condescending and ultimately hung up on me when I would not back down.

  Business Response

  Date: 05/07/2025

  Good day! First and foremost, we would like to apologize for the delay in response. Something occurred, in which we were not receiving email notifications of complaints and thus we are just now seeing this. We are thankful to the BBB for allowing us a chance to respond still, as it is of the utmost importance to us to respond to and try to resolve any concerns/disputes.

  Ms ****** purchased a policy with Oasis Protection on 2/22/24. Later that day, someone claiming to be her daughter called in requesting to cancel the policy stating that she felt her mother had been taken advantage of. She stated that her mother already had AAA roadside assistance and therefore they didn't feel this was necessary. Though we apologize someone felt otherwise, we feel that the customer service representative was very calm and professional in simply trying to explain that this was not roadside assistance, and trying to advise what the policy was for. The person who called in refused to listen to the representative, was speaking over him at most times, and ended up disconnecting the call. At this point, we did remove the account from automatic payments so no further payments were processed. The policy did end up cancelling out for non payment, as no further payments were made.

  We do again apologize for any frustration, but we hope that i can be understood that we are not doing our customers justice just promptly cancelling without taking the time to explain things, especially in a situation as this where it was seemingly misunderstood exactly what the policy was for. Of course, we will always honor a customers request if they still wish to do so.