ComplaintsforThink Hospitality LLC
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Complaint Details
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Initial Complaint
01/19/2023
- Complaint Type:
- Service or Repair Issues
- Status:
- Unanswered
I recently stayed at the **** Hotel in *********** (subsidiary of Think Hospitality) from 1/2/23 - 1/8/23.I enjoyed my stay up until the check out where I was blindsided by a charge for valet parking. Before my stay, I checked to see if parking was included and took the steps below that any reasonable person in my position would've done. Had I known the cost upfront (no message written or verbal was presented to me on the cost of valet, nor was the price clearly stated in the physical location which is common for hotels in *****) I would've parked on the street which there was plenty of availability for. Based on the screenshots I sent, it seems like the hotel is acting in some pretty deceptive schemes to convince vacation goers that parking is included and surprising them at the end. Based on the search that any reasonable person would've gone through on ****** it seems clear that there is misdirection:1. Searching **************** Valet Parking 2. Clicking on the first and only link for parking stating specifically "Valet Parking" 3. Directing you to a page that does not say "Packages" but states "Offers" with a message stating that parking is included. Additionally nowhere on the site does it state that these are vacation packages so how is a consumer supposed to know this? In addition, there is no signage on the valet desk that states pricing. This all seems pretty deceptive no? I am seeking a refund for the valet charges that were charged to me by the business.Initial Complaint
10/07/2022
- Complaint Type:
- Order Issues
- Status:
- Unanswered
The company 'Think Hospitality' ( https://thinkhospitality.com/hotels/ ) is posting fake reviews on all their hotel and restaurant ****** pages to increase their ratings. All the 5 star reviews on Crest Hotel Suites' page also posted 5 star reviews for ************************************** 'South Beach Hotel' 'Plymouth Hotel *****' - these are the other hotels and restaurants they manage. This is fraud.
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Customer Complaints Summary
3 total complaints in the last 3 years.
0 complaints closed in the last 12 months.