Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/23/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired *** and signed a contract on 6/24/23 for impact windows and doors at my residence. It took 5 months til they were installed on 11/27/23. After install, the front door was not the door ordered and made an addendum on 12/1/23 for it. It took over 6 months to come and install the correct front door. Since install the door had issues when closing it, it will open on its own. After numerous calls and no responses and hearing excuses of being in the hospital, vacation, manufacturer issues I find out that the individuals whom I signed contract with ***** ************** ******** are no longer with the company. They did attempt to fix the issue many times but made it worse each time by drilling the hole larger, etc and not fixing the issue! Waiting months and trying to locate someone, as none of the addresses or phone numbers listed are valid I find one of the managers **** ******** and its now 11/2024. He comes out to the home to see the issue and tells me that the manufacturer will redo the door and they will come out and replace it. Unfortunately that has still not happened! Last I heard from **** was 3/7/25 via text. After various texts, voicemail messages to call me nothing. They have ghosted me!!! It is May ******* and I still do not have a properly closing front door. And I paid full already and for a design which was never installed due to promising to change the door. Very disappointing that they take advantage of paying customers and do not show face when issues arise! This work has a lifetime warranty and there is no one to contact!!!! Overall very disappointed and want to get the door replaced and know what happens to tge lifetime warranty?

• Initial Complaint

  Date:03/18/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I contracted with *** on 9/26/24 to reinstall and replace windows and doors. To date, the project is still incomplete. The contractor is good at responding to my inquiries. They make promises to complete the project but have not completed it. It has been over 6 months since they have worked on the project.

• Initial Complaint

  Date:01/31/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  **** ******** (the owner of this company is a complete con artist. They charge the customer in full, get paid and dont pay their subcontractors. The subcontractors are slow threatening to Lien the property for failure to pay them.

• Initial Complaint

  Date:01/30/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Job completed January 10th, 2025. Paid $11,850 for impact slider windows on the second floor of my condo. First complaint- I was quoted & paid for scaffolding, ect because it was the second floor. The workers did not use scaffolding when installed. Scheduling & permitting was fine.Second complaint- the finishing of the job or lack there of. There are scratches to the frame, hand prints on the outside of the window that I cannot reach to clean, there is caulk on the screen, caulk on the frame, caulk on my carpet, debris in the track, dirt on my walls, red spots still on my carpet, ect. They also chipped my door frame bring the windows inside. Very sloppy & unfinished. I had reached out to ***** via email with *********** spoke on the phone. He said he would schedule a crew to come back and clean up. If that didnt work then he would give me $150 for carpet cleaning. I have not heard back. It is now almost February. Resolution- I would like someone to come back and clean the carpet, finish caulking, fix the scratches on the frame. If that cant happen then I want money back. Lastly- my window blinds were taken down never put back up. Please see photos attached.

• Initial Complaint

  Date:07/18/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have contracted Americas service group to provide me with hurricane windows through the my safe Florida home program. I signed my contract on March 9 ***** and gave them a deposit of $5000. I have yet to receive my windows! It has been 18 weeks!I was told that it would be 4-6 weeks most likely but could take up to 12 weeks. I started to call the company on 5-13-2024 to find out what was happening. After 4 calls I received a call from ************************* who said he was the contractor with the company. He told me on 6/7/24 that his company had ordered the wrong color of vinyl and that the manufacturer would have to start over with the order. Ok, I get it , mistakes can happen. I was very nice and understanding. He said that it would take another 3-4 weeks but he would try to get the manufacturer to put a rush on the order. On 6/28/24 after 3 calls to **** that day, I heard from **** that some of the windows were completed but the manufacturer was waiting for the glass. **** stated that he would call me on July 2 or 3 with an update. I did not hear from him and called him on July 3. He stated that there was no change and that 50% of the windows were completed and the rest were still pending. Since the manufacturer would be closed for the July 4th holiday he said he would call me on 7/8/24 and get me on his schedule for installation.. It is now 7/18/2024 and I have yet to hear from **** or anyone from ASG. I have reached out several times by phone to him and *********************, who was the salesman who sold me the windows. I also sent an email on 7/16/24. I just received an email response ( after I called again) that it will take another 4 weeks. I thinks that is ridiculous and want a refund.

  Business Response

  Date: 07/25/2024

  *********, 

   

  We apologize for your experience and assure you installing your products which have been ordered is a priority, We apologize for any delays and are aware you have spoken with our manager ****** who has provided you with the building permit via your local county which is approved pending the installation and inspection.  We look forward to seeing you in the coming weeks and ask that you please call ****** direct or our office at ************ or ************ with any additional questions or concerns you may have. 

   

  Thank you 

   

  Americas Services Group 

  ************

  Customer Answer

  Date: 07/30/2024

   
  Complaint: 22009057
  
  I am rejecting this response because: I agreed to wait more  3 weeks for windows to be ordered.  That is August 13th .  I told ****** that I would only give him the 3 weeks he requested.  I feel very skeptical that this project will be completed at all, let alone in 3 weeks.  I feel that this case is not closed until I get my windows PROPERLY INSTALLED or until I receive my refund. 
  
  Sincerely,
  
  *****************************************

  Business Response

  Date: 08/01/2024

  We understand and apologize for the delays, As discussed the products have been ordered and the building permit applied for as provided for the county and or city to inspect upon installation.. We will be sure to have staff onsite the day of the installation to provide the appropriate installation of the products, discuss an adjustment to the final invoice and that you are 100% satisfied with the products and installation being provided.  You can always reach ****** direct at ************.

  Thank you,

  Americas Services Group

• Initial Complaint

  Date:05/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This business was paid in full by a loan that I requested from my bank in January before they even started the job. Since then I have nothing but headaches, many phones call speak to different people. They start doing the work little by little to the point that they put two different kind of windows that is not acceptable. They said they are going to replace it but now they are not answering my phone neither my texts. Job is not complete and I am not happy with the result

  Customer Answer

  Date: 05/15/2024

  I have been calling the sale person ********************* and the person in charge ************************* either one respond to my call or text. They ignored 

  Business Response

  Date: 07/25/2024

  **************, 

   

  We would like to apologize for your experience but completing the installation and completing the project is a priority to our company, Our records show that all work was completed per the contract and agreement with final building inspection passing and being closed out. The following information can be used for your records to locate the building permit and inspection PERMIT ******* Insp. Type: FINL Status: Pass Fee: Description: FINAL INSP Seq: 4 Date Ordered: Date Scheduled: 4/24/2024 Date nspected: 4/24/2024. (We have uploaded a copy of the closed permit for your records) 

   

  Please feel free to reach out office with any services items needed, questions or concerns you may have at ************

  Americas Services Group

  ************

  Customer Answer

  Date: 07/29/2024

   
  Complaint: 21709021
  
  I am rejecting this response because:
  Deferents kind of windows was install that I never agree to it. Spoke with **** that call himself supervisor and spoke with ********************* the salesman. They both told me that windows will be replace after inspection now they both dont answer phone calls or email. I did not accept this kind of work from day one.
  Sincerely,
  
  ***********************

  Business Response

  Date: 08/02/2024

  Thank you for the response, we again apologize for the inconvenience you have experienced but all of the work was completed per the purchase agreement and all inspections passed with building department and permit closed. You still have warranty on all of the products, we will have our manager reach out to do a visit to your home to review the installed products with you. 

   

  Please feel free to reach our office with any questions or concerns you may have. 

   

  Thank you, 

  Americas Services Group, LLC 

  **************

  Customer Answer

  Date: 08/02/2024

  I told **** and ****** from day one when they install the windows that I do not accept different kind of windows in my house, and they both told me that will be taken care. This is the worse company I ever deal with, now they dont answer phone either text or email. I would like for a manager to give me a call and come and inspect the work you did

  Business Response

  Date: 08/19/2024

  Good afternoon **************, 

   

  Again we do apologize but as describe previously, If you take a look at the agreement, you signed each window was ordered, installed and passed the final inspection with the local city as described. All work was completed, If one of our representatives advised you of a replacement, then we will be happy to speak with them and honor any promises made. We will review the information and reach back to you. Thank you and have a wonderful week ahead. 

  Customer Answer

  Date: 08/29/2024

   
  Complaint: 21709021
  
  I am rejecting this response because:
  Like I said before I did not agree with the four different windows installed in my house. **************************** with phone number ************ and his supervisor **** with phone number ************ told me that after inspection go through they will come back and replace the windows. Never agreed with the windows install differently. Now neither one are returning my call or text. This company with employees like those is a fraud. Still waiting for some one to take care this problem. My phone number is ************ my email ****************** Will like the owner or some one responsible to look into this
  Sincerely,
  
  ***********************

• Initial Complaint

  Date:04/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Attention, I Have trusted this company for they can change my windows on October *******. The salesperson very respectfully person and sound, he knows what it is talking about he let us know that will be make and install the windows in 6 to 8 weeks. I never had a problem with any company. I signed a contract with Americas services Groups on October *******, its passed 6 month and not windows installer and $1,000 dollars deposits, we check in the city to see if they have a permanent and we can NOT find anything. After 4 promises of installation, date set up not windows installs and multiple call with office, and 4 different people that they said are the owner of the company. Not installation.After 25 weeks they said that they received the windows with the wrong colors and let him know I can take it with the wrong color and said that they returned to the manufactory.Went I call no answers and they said that they going to call me back and not call back either.On Friday 04/12/2024 they said they will be taking another 3 weeks. I want my deposit back and canceled contracted for I can find another company that can install my windows or install my windows.If anyone is interested in this company RUN AWAY Dont use this company for dishonest businesspeople!!

  Business Response

  Date: 08/02/2024

  We would like to apologize to the customer for the delays caused on the manufacture, We have since made communication installed the doors and have windows on the way to be installed and final inspection completed. The customer can always reach us at the office direct at ************** Americas Services Group  

• Initial Complaint

  Date:04/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This issue is about ************************************ our home.The job approximately $30,000.00. The job has been paid in full All we want is for this company to come replace the glass in a window that they installed broken/cracked. They have even been back to remeasure the window in order to replace the glass, they just wont respond to any of our text about actually fixing this last window. We did today, 4/10/2024 have a response from our salesperson, after we send another group text, his response was we should threaten them with a bad on line review!The contract was signed on 4/20/2023, it is now 4/10/2024, The work is still not completed.They have responded to most of the following punch list:One window was installed with factory defect. A second window was installed with a crack.Two windows leaked.The interior window trim on 12 windows had to be removed/replaced due to very poor cutting angles/match-up points, they threw away three window curtain tie back/pull backs, they threw out 2 complete curtain rod sets. They put new window trim board directly over a pair of curtain ******************* arms- in which we could not access the screws that held the holder onto the trim-so the metal bracket was sandwiched between the old trim and the new trim.They filled, with 2 inch's of caulking, a gap where the window would not set into the old fame,

  Business Response

  Date: 08/02/2024

  We apologize for the delay in our response, Our records show that all the services have been completed. Since then you had another glass which had an issue and this too has been ordered under warranty with the manufacture! We expect this glass will arrive  the 2nd week of this month at which point we will make contact with you to service the window. Please feel free to reach our office with any additional questions or concerns you may have. 

   

  thank you America Services Group

• Initial Complaint

  Date:02/20/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The business committed to providing a hurricane Door that fit our front door as a double French door. The installed door had a noticeable gap between the two French Doors and had a ledge upon entering the home that was 1 inch tall, causing guests to trip. They acknowledged the faulty door and promised to replace with the correct sized door as written up in a contract. They then went no contract. I have been attempting to contact them since. They have received full payment and refused to call back.

  Business Response

  Date: 02/21/2024

  Thank you so much for the provided information. The customer entered into an agreement to purchase a hurricane impact door which was provided and installed per contract. Payment in full was not collected as customer refused the door after install claiming that they did not like the door or how door operated, The customer refused service and requested a new door from a new manufacture, We have ordered a new upgraded door and no additional cost for the customer and are awaiting arrival of the door so that we can install the door. Customer has now present us with a letter from her lawyer and communication will be made direct with her lawyer. 

• Initial Complaint

  Date:01/20/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with ASG 5/4/22. The project was to install a new front door, inclusive of custom paint, a nest lock, door handle, reinforcement of opening and the necessary permits. I was informed that because my door was non standard size, the project would take five months to complete. In 10/22, I began calling ASG to ascertain when the door would be installed. I received the run around, and was oft times told someone would call me back after they had spoken to the manufacturer. I never received callbacks and communication was only had at my initiation. Finally, I was contacted via text message by ****** to say that installation would occur on 12/22/22. When I attempted to confirm, he informed me that they were having trouble with the custom paint and installation would be delayed. We conversed again via text on 1/4/23 and agreed to install the door on 1/10/23.The installers arrived on 1/10/23 and installed the door. At the end of the day, as the contractors were cleaning up, I was contacted via telephone by ****. He told me that the contractors had to come back on Friday, 1/13/23 to complete the installation. He said that they needed to install the door design inserts, paint the reinforcement fittings, install the lock that they ordered, as well as an exterior door handle and a piece of marble footing. After which, he asked for a $4,000 payment, and would collect the remaining $600 on 1/13/23. As of 1/20/23, I have not heard anything from ASG. I have made several calls and text messages to every phone number I have. No one will return my calls or text messages and no one has returned to my home to complete the project. The contractual terms have not been met and my door installation is unfinished. I have been extremely patient but ASG and/or its subcontractors lack basic communication skills, professionalism and integrity. All I am seeking is the completion of my project. I would not recommend this company to anyone.

  Business Response

  Date: 03/13/2023

  Customer concerns have been addressed and all work was completed, Installer met the customer at her home and no other issues remain. Then customer can always reach us direct at **************.