ComplaintsforCPV Holding Corp.
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Complaint Details
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Initial Complaint
08/08/2021
- Complaint Type:
- Product Issues
- Status:
- Unanswered
I made two separate shipments to Colombia using Cargo Zone back in February and March 2021. I first sent a surfboard to Colombia. Later I sent a sink to the same address in Colombia . The surfboard got caught up in Colombian Costumes, which I don't understand why. The second shipment, the sink, was shipped but never delivered. Both shipments were going to be paid by the recipient in Colombia. Cargo zone did not allow us to pay for each shipment individually-as they were originally sent, but kept insisting we needed to pay for both at the same time. Thus forcing us to pay for the item held up by Costumes. As a result, we never received the items in Colombia. We are asking Cargozone to deliver our sink or pay for it. We will be happy to pay the fees if delivered. We also would like an explanation for the loss of the surfboard in Costumes. Track numbers: carXXXXXXXXXX, carXXXXXXXXXX
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Customer Complaints Summary
2 total complaints in the last 3 years.
0 complaints closed in the last 12 months.