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Complaint Details
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Initial Complaint
06/02/2023
- Complaint Type:
- Sales and Advertising Issues
- Status:
- Answered
Sending spam emails and calls. ***** said i went on thier website in march and filled out a form. That is not true.
Business response
06/02/2023
Dear *****************************,
I want to extend my sincerest apologies on behalf of our company for any inconvenience or frustration caused by the spam emails and calls you received from our company. I completely understand your concerns and assure you that we take this matter very seriously.
After thoroughly investigating the situation, it appears that there might have been a misunderstanding. Our representative, *****, mentioned that you had visited our website in March and filled out a form. However, it seems that there might have been a mix-up or an error in the information provided.
Please accept our apologies for any confusion caused by this misunderstanding.We deeply regret any inconvenience or annoyance it may have caused you. Rest assured that we are taking immediate action to rectify the situation and ensure that you are removed from our contact list.
We strive to maintain the highest standards of business owners and merchants satisfaction and adhere to strict ethical practices. Your feedback is invaluable to us in improving our services and preventing such incidents from occurring in the future. We appreciate your patience and understanding in this matter.To address the issue, we have taken the following steps:
- We have implemented stricter protocols to ensure that our communication processes are more accurate and compliant with the preferences of our customers.
- We will conduct additional training sessions with our team to emphasize the importance of respecting customer choices and privacy.
- Our IT department will review our website's forms and data collection processes to ensure transparency and accuracy in the future.
- Once again, we apologize for any inconvenience caused, and we thank you for bringing this matter to our attention. We value your feedback, as it helps us improve our services and prevent similar issues from occurring in the future.
- Your information has been removed from all our records, so no further contact is made.
If there is anything else we can assist you with or if you have any further concerns, please do not hesitate to reach out to our customer support team. We are here to help and resolve any issues you may have.
Thank you for bringing this matter to our attention, and once again, please accept our sincere apologies.
Sincerely,
***********************
Chief Executive Officer
GoCash Financial LLC
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Get a QuoteCustomer Complaints Summary
1 total complaints in the last 3 years.
1 complaints closed in the last 12 months.